Chatbots stories - Page 31

Gartner has released a list of what it sees as the most important strategic tech trends to be aware of in the quickly upcoming year.

The collaboration is centred around the need to design powerful customer experiences at scale for global brands.

Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don't evolve their bots.

In today's digital era, we're seeing a big change of focus from UI to  modern user experiences (UX) such as conversational UX and purpose-built UX.

Artificial intelligence and advanced analytics can be confusing. Here's a breakdown before diving into the future.

A new partnership for human capital management, a new digital assistant, and a new control centre for supply chain management.

With data, AI is just a bunch of fancy code. But in order to capitalise on data's potential, we need to look critically at how it is stored.

Digital transformation is adding $45 billion to Australia's GDP by 2021, but businesses must embrace innovation to succeed in the changing landscape.

Microsoft has introduced the Cortana Skills Kit for Enterprise, aiming to revolutionise workforce productivity with customisable AI assistance.

Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.

More than one third of customers are not impressed with their customer experience, while 83% say they've had at least one issue when interacting with a company.

More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.

CA Technologies is working on IoT and AI research to prevent creeping bias and improve the portability of the benefits of deep learning.

Bots today have access to mission-critical systems, applications and data, just like any other user within the organisation.

Lenovo's AI initiatives include the launch of Lenovo Intelligent Computing Orchestration (LiCO) to simplify AI model development. #AI #Lenovo.

The Warehouse has dipped its toes into neural networking and artificial intelligence to make it easier for customers to 'Snap and Shop'.

HubSpot appoints former Google Cloud leader Shahid Nizami as managing director for Asia Pacific. He will be based in Singapore.

SAP Cloud Platform will be available through AWS Asia Pacific (Sydney) region to allow local users easier access to SAP's cloud solutions.

Recently I had the opportunity to discuss the implications and implementations of AI within enterprise with Bluewolf ANZ MD Gavin Diamond.

Companies are increasingly using chatbots in their mobile apps to enhance customer service and improve the overall customer experience.