Chatbots stories - Page 32

Ticketek CTO, Matt Cudworth, discusses the company's migration to the cloud and how they handle peak traffic events.

Developments in AI technologies like ML and natural language processing will strengthen the connection between IT teams and their organisation.

As AI and bots revolutionise customer service, businesses must update infrastructures and train staff to harness this tech effectively. Here's how.

A new survey from Mitel shows that businesses' customer experience isn't as good as they think - but tech could be a big part of the solution.

SAP has released a range of new products for the future of the enterprise, including expanding its cloud offerings and a new blockchain-aaS solution.

The 'Alexa Smart Scheduling Assistant' is designed to help users schedule 1:1 meetings with multiple participants.

Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.

Is your business ready for chatbots? CIOs must embrace these virtual assistants, with more than 50% of enterprises projected to invest heavily by 2021.

Progress unveils the first chatbot-specific UI components for Telerik and Kendo UI, streamlining chatbot integration for .NET and JavaScript developers.

Rubicon Red sees growing demand for its Oracle PaaS and IaaS services, boasting new OPN specialisations and successful projects in various sectors.

DataOps is emerging as a significant new trend that will serve to increase collaboration, agility and operational efficiency for large organisations.

Ivanti unveils a new AI-driven cloud app for service management, integrating virtual support with the ease and intuition of Siri and Alexa.

AI revolutionises HR, mirroring customer experience tactics to bolster Employee Experience amidst a talent war.

Many employees in major industries like retail, farming, and transport seldom have their own PC or even a company email address, but they do all have.

Siddhartha Agarwal discusses Oracle's approach to AI and a number of other pressing issues for the enterprise space.

In what may be an industry-first, a UK-based company has launched an intelligent chatbot especially designed for network security management tasks.

APeJ AI services market boom: IDC predicts 78% growth in spending, forecasting AI as key for competitive edge.

Data is the most valuable asset to organizations, according to Lenovo's HPC and AI executive director, Scott Tease.

Bots must be helpful and speak naturally if brands are to limit consumer frustrations and generally succeed in their conversational strategies.

Banks in Australia are embracing artificial intelligence chatbots for customer service, but face security risks.