eCommerceNews Australia - Technology news for digital commerce decision-makers

Chatbots stories - Page 29

Gettyimages 921019684

Adobe and Drift launch conversational experience for Marketo Engage

Fri, 29th Mar 2019
#
uc
#
martech
#
agentic ai
By connecting target account lists with Drift, MarketoEngage customers will supposedly be able to target each website visitor with a chatbot.
Gettyimages 1066422156

Gartner: AI to reduce project management workload

Mon, 25th Mar 2019
#
uc
#
devops
#
martech
By 2030, AI is expected to eliminate 80% of today's project management tasks, revolutionising the field by enhancing data collection, tracking, and reporting.
Gettyimages 700469776

How companies deploy AI to enhance the customer journey

Mon, 11th Mar 2019
#
uc
#
martech
#
ai
Customer-centric brands using advanced AI benefit from increased efficiency, loyalty, and revenue, according to a report sponsored by Genesys.
Dsc 1229

Cisco Live Melbourne: 'Building the bridge to possible'

Wed, 6th Mar 2019
#
uc
#
network infrastructure
#
digital transformation
This week Cisco is building 'the bridge to possible' to more than 8000 people expected to attend the Cisco Live 2019 conference in Melbourne.
Gettyimages 926537574

Can UCaaS services eliminate the need for investment in infrastructure?

Tue, 26th Feb 2019
#
uc
#
datacentre infrastructure
#
hyperscale
UCaaS is one of the fastest growing markets and is experiencing extensive pressure to evolve and keep up with the latest collaboration trends.
Gettyimages 875477944

'Digital twins' entering mainstream use sooner than expected

Wed, 20th Feb 2019
#
uc
#
datacentre infrastructure
#
martech
The term 'digital twin' may sound foreign to some, but Gartner says it is rapidly becoming established among modern organisations.
Gettyimages 935226186

BMC adds IBM Cloud, Watson to Helix solution

Thu, 14th Feb 2019
#
uc
#
public cloud
#
martech
BMC Helix with IBM Watson delivers cognitive insights across structured and unstructured federated knowledgebases.
Thinkstockphotos 911053906

Hyundai works with IBM to create a new blockchain-based platform

Thu, 14th Feb 2019
#
uc
#
blockchain
#
martech
The network for commercial financing will supposedly provide participants with a single view of all the transactions happening in the network.
Gettyimages 961970568

IBM opens up Watson to run on anything, anywhere

Wed, 13th Feb 2019
#
uc
#
public cloud
#
martech
IBM opens up Watson AI across any cloud, championing industry-wide transformation by breaking data silos and offering seamless AI integration.
Thinkstockphotos 511942952

Microsoft launches bot service for healthcare sector

Mon, 11th Feb 2019
#
uc
#
martech
#
ai
Microsoft has unleashed a new healthcare bot that provides cloud-based conversational AI to help patients take healthcare into their own hands.
Thinkstockphotos 655634440

The blurring line between online and physical retail

Thu, 7th Feb 2019
#
crm
#
uc
#
cx
42% of Australian consumers have visited a store for the first time because of the enjoyable online digital experience the brand provided.
Thinkstockphotos 1050304142

How an internal chatbot can streamline a business

Wed, 30th Jan 2019
#
uc
#
dr
#
martech
Chatbots have typically been used for customer experience, but AvePoint ANZ believes employees should also benefit from their use.
Screen shot 2019 01 29 at 1

70% of organisations to adopt AI by 2021 – still 'human' work though

Wed, 30th Jan 2019
#
uc
#
martech
#
ai
Gartner says while there are obvious concerns for today's workforce, the massive rise of AI will be about augmentation, not total automation.
Anz appiontment

Aussie SMB partners with Microsoft to launch AI solution

Fri, 25th Jan 2019
#
uc
#
martech
#
ai
Australian tech firm LiveTiles partners with Microsoft to launch an Airline AI bot to streamline gate operations, aiming to boost customer service efficiency.
Thinkstockphotos 1055207708

Survey reveals CX disconnect is risky business

Wed, 23rd Jan 2019
#
crm
#
uc
#
cx
Too much conversation and too little action could lead companies to neglect, lose, and repel their very lifeblood, according to Dimension Data.
Ai

Why 37% of enterprises believe in artificial intelligence

Tue, 22nd Jan 2019
#
uc
#
martech
#
it automation
The number of enterprises implementing artificial intelligence grew 270% in the past four years and tripled in the past year, according to Gartner.
Ai7

Why contact centre operators need to take advantage of intelligent automation

Tue, 22nd Jan 2019
#
crm
#
uc
#
cx
The truth is, in today's hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.
Bd la

Why APIs hold the key to a killer customer experience

Mon, 21st Jan 2019
#
uc
#
cx
#
martech
APIs are revolutionising customer experience by merging data across platforms, allowing businesses to predict and meet consumer needs with precision.
Trends

Key trends bolstering digital transformation in 2019

Wed, 16th Jan 2019
#
uc
#
edge computing
#
martech
User experience, edge computing and AI will dominate as key trends in 2019 as organizations focus on simplifying enterprise architectures.
Paul 14

Interview: AWS ANZ MD discusses machine learning strategy

Wed, 9th Jan 2019
#
uc
#
hyperscale
#
public cloud
AWS ANZ MD Paul Migliorini outlines the cloud giant's machine learning strategy, highlighting SageMaker's swift adoption in Australia and New Zealand.