SAS predicts 2027 AI boom will hinge on trust & value
17 minutes agoAs AI agents take on bigger tasks, firms will be pushed to prove they can control them safely and justify the spending.
Australian stories
Smartsheet adds Claude Sheets transfer in Australia
Australian users can now move AI-built trackers, budgets and plans from Claude into Smartsheet without re-entering data, preserving structure.
SUSE updates platform to manage AI & Linux workloads
The update aims to help businesses run AI and traditional systems together as security concerns and operational complexity rise across hybrid estates.
AGIG wins award for AI booking service for meter changes
Customers needing gas meter changes can now book appointments online instead of phoning, after AGIG replaced a manual paper process with AI support.
Exotic Bazaar invests AUD $2.35 million in Ballarat site
The Ballarat site will bring manufacturing, warehousing and online order fulfilment under one roof, while creating 18 jobs over three years.
Australia leads use of AI agents, but managers feel strain
Australian managers are spending more time checking AI output, even as 46% of respondents use agents for multi-step work, the survey found.
Bitdefender launches browser extension to spot online scams
The extension aims to curb a surge in browser-based fraud, with one in seven consumers worldwide reporting an online scam in the past year.
Eucalyptus founder urges Australian start-ups to take risks
The acquisition underscored how quickly a pivot can pay off, with Eucalyptus sold to Hims & Hers for USD $1.15 billion after a risky shift.
Editor Interviews
Conversations with technology leaders, founders and operators.
Exclusive: Adobe pushes for global AI creator protections
Creators could gain new protections from commercial AI style copying as Adobe lobbies regulators in several countries for clearer licensing rules.
Today
Apple's new Macs and OLED iPad mini arrive in Australia
Australian buyers can now choose between a touchscreen MacBook Pro, a new M6 model and a redesigned iPad mini from AUD $1,099.
Last week
First Digital: Agentic AI to reshape payment infrastructure
Businesses are being urged to build safeguards now as AI agents could soon be transacting more value than humans, First Digital says.
Last week
Drumbeat CEO: PR was never broken, just out of reach
Drumbeat CEO Barney Chunn says AI-powered targeting can bring PR within reach of high-growth companies that couldn't previously afford an agency retainer.
Last week
Expert Opinions
More opinions →
Why online retailers get declined in November: stock finance before peak season
Late October applications often fail because lenders see a cash trough, not a healthy seasonal retailer gearing up for November peak sales.
1 day ago
Australian Food Safety Week 2026
Cold-chain weaknesses are wasting at least $3.8 billion of food a year in Australia, with transport delays and handling gaps posing the biggest risks.
5 days ago
Predictions: Experts Discuss the Future of Loyalty in the age of AI
Customer expectations are shifting toward relevance and recognition, forcing brands to move beyond points as AI changes how loyalty is delivered.
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The Power of Partnerships and Interoperability in Loyalty
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There is no such place as APAC
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Australian exporters can't control disruption. They can control ...
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The surcharge ban didn't remove the cost of card payments. It ...
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Latest News
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Kudosity & Sublime X bring SMS into HubSpot workflows
Businesses using HubSpot can now trigger and log personalised SMS within existing workflows, reducing manual handling across sales, marketing and service teams.
OpenAI launches ChatGPT Business Hub for companies
Eligible businesses can now claim profiles and track engagement in ChatGPT, as OpenAI pushes the assistant deeper into commercial discovery.
Wiseclick launches cyber membership for small businesses
Small firms facing rising scam losses can now buy managed protection from AUD $59 a month, with backups and alert support included.
Adobe expands Creative Agent across apps with new AI tools
The update gives designers and video editors more automated tools inside Adobe's main apps, while keeping manual control over files and edits.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Mara Sugue
News Editor
Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Anthony Caruana
Interviews Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Analyst Insights
Industry research and analysis from leading firms.
Zendesk launches outcome AI platform with new pricing
Customers will pay for resolved issues instead of software seats as Zendesk ties AI billing to verified service outcomes and business work.
Today
Zendesk launches Outcome AI Platform with unlimited seats
Customers will pay for completed service work instead of each user, as Zendesk shifts its AI pricing model and says unlimited seats are included.
Today
Kantata launches AI business intelligence for services
Professional services firms can now query their finance and delivery data in natural language, cutting delays that slow decisions on margins and staffing.
Last week
Cloudinary named Gartner Leader in digital asset management
The shift boosts Cloudinary's standing as brands race to automate image and video management across websites, apps and marketing channels.
Last month