Avanade urges firms to use AI to remake business models
about 5 hours agoMost firms are still using AI for efficiency, but Avanade says only 17% have redesigned their operating model around it.
Australian stories
Meta & NiCE back AI agent protocol for customer service
Customer service teams may face higher volumes as the standard lets personal AI agents sign in, verify users and act for them.
Infios named Gartner Customers' Choice for warehouse systems
The latest peer-rated nod bolsters Infios' standing with warehouse software buyers weighing reliability and support, not just features.
Staffbase & Cornerstone bring AI learning to frontline staff
Australian frontline workers can now get mandatory training in the Staffbase app, helping employers close a long-standing learning gap.
Konica Minolta Australia launches AccurioPress C5080 series
The mid-range presses are aimed at print businesses facing labour shortages, shorter runs and tighter deadlines, while replacing the C4080 series.
Australians to spend more this BFCM as AI shopping grows
Rising price caution is not stopping Australians, with average BFCM spending set to hit AUD $346 as 62% plan to use AI shopping help.
Australians wary of AI spending, identity data trust
Only 7% fully trust organisations with identity data, even as Australians back AI agents for purchases worth an average AUD $200.
Editor Interviews
Conversations with technology leaders, founders and operators.
Voice AI is bringing the phone call back to business
No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.
Last week
Confluent: Data architecture gap impairing AI ambitions
Older systems may leave Australian firms unable to meet CDR demands, while modern data architecture is becoming crucial for real-time AI use.
Last month
AI transforms CX to go beyond the chatbot
Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.
Last month
The Aussie AI Data Centre debate: profit, power & public trust
Australia's AI boom could add GBP £58 billion, but energy shortages, bubble fears and local backlash are clouding the data centre rush.
Last month
Expert Opinions
More opinions →
Australian retailers face a peak-season balancing act as rate pressures, consumer caution ...
Higher borrowing costs and cautious shoppers are forcing retailers to protect margins, avoid markdowns and get stock to the right place.
about 16 hours ago
The working capital hiding on warehouse shelves
Heavy industry sites can free up cash by tackling slow, obsolete spares that inflate inventory and distort balance sheets.
about 20 hours ago
Australia bans card surcharges - will we follow suit?
Kiwi shoppers could soon be spared paywave fees, with support growing for a New Zealand ban after Australia's new rules took effect on Thursday.
7 days ago
Fluent is not factual: Why AI needs verified data in APAC
7 days ago
The next eCommerce interface may not be a screen
8 days ago
B2B E-commerce Is Going Digital. Are APAC Businesses Ready?
8 days ago
Australian Brands Expanding Internationally: Is Your Data Ready?
9 days ago
Latest News
More news →
Log-hub chief sees AI widening supply chain analysis
Better access to complex planning tools could let more firms test supply chain scenarios as AI strips away specialist software hurdles.
Infor says Australian firms lead Asia-Pacific AI adoption
Australian enterprises have emerged as the region's most mature AI users, with 42% already at full-scale deployment, according to Infor research.
Cognizant & Cognition save 37% at Odyssey Logistics
The move cut legacy migration costs by 37 per cent and put Odyssey Logistics' order intake and shipment lifecycle live on its OdysseyONE platform.
New Zealand app Zeeën aims to spark real-world ties
The app could ease the awkwardness of meeting strangers by showing nearby people's shared interests before any first conversation.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
David Shilovsky
Interview Editor
David joins us from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jake MacAndrew
Interview Editor
Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key.
Joseph Gabriel Lagonsin
News Editor
A passionate gamer with a strong love for manga, webtoons, and binge-worthy series. With one year of professional experience in editing and publishing, bringing a sharp editorial eye and a deep appreciation for storytelling, focusing on creating and refining content that connects with modern audiences.
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Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Mara Sugue
News Editor
Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.
Analyst Insights
Industry research and analysis from leading firms.
MongoDB launches Atlas Agent Engine for production AI
Customers can now run AI agents with built-in memory and governance as MongoDB tries to move them from pilots into daily use.
Last week
Oracle launches Fusion Claw for governed AI execution
The new runtime aims to let firms automate longer workflows in finance, HR and supply chain under tighter governance and audit controls.
Last week
Abbyy names Paula Sanders Chief Customer Experience Officer
The restructure aims to cut handoffs between sales, support and implementation as software buyers demand clearer ownership after purchase.
Last week
Braze named Gartner Leader for fourth straight year
Marketers weighing customer-engagement platforms may see Braze's latest Gartner ranking as a signal of stronger execution and vision in a crowded market.
Last month