SurveyMonkey picks Checkout.com for payment handling
about 16 hours agoThe move should cut failed recurring card payments and help SurveyMonkey keep subscribers on its surveys and forms platform across key markets.
Australian stories
SecondBite starts Derrimut cold store for food relief
The 1,500sqm site will lift storage and processing capacity as food insecurity rises, helping SecondBite handle more donated produce and frozen goods.
Pet Circle adopts Manhattan WMS across Australian sites
The new system has helped Pet Circle keep same-day and next-day delivery running through almost all of Black Friday, despite surging orders.
RSPCA Queensland cuts invoice keying with ProSpend
The charity has cut three to four hours of daily manual invoice keying and improved month-end accuracy by linking approvals directly to Pronto Xi.
Frontline workers use AI, but employers lag on guidance
Nearly half of Australian frontline workers have had no AI guidance from employers, even as many already use the tools to cut admin and shift hassles.
SAS predicts 2027 AI boom will hinge on trust & value
As AI agents take on bigger tasks, firms will be pushed to prove they can control them safely and justify the spending.
Smartsheet adds Claude Sheets transfer in Australia
Australian users can now move AI-built trackers, budgets and plans from Claude into Smartsheet without re-entering data, preserving structure.
Eucalyptus founder urges Australian start-ups to take risks
The acquisition underscored how quickly a pivot can pay off, with Eucalyptus sold to Hims & Hers for USD $1.15 billion after a risky shift.
Editor Interviews
Conversations with technology leaders, founders and operators.
Adobe CTO on plans for AI agents to access Adobe tools
Customers could soon use ChatGPT, Gemini or Claude inside Adobe's creative apps, with some file-editing tools due in a private beta in early 2027.
Yesterday
BrightHR: Australian SMBs face considerable risks from payroll errors
Payroll mistakes can trigger wage theft claims, personal liability and reputational damage for Australian SMBs, even after honest errors.
3 days ago
Adobe plans MCP access for AI agents to desktop apps
Creative Cloud users may soon let outside AI agents drive Adobe apps for tasks such as rotoscoping and image hole filling, starting on desktop.
3 days ago
Inside Adobe's fast-moving AI partnerships team
Adobe is accelerating AI dealmaking as it pushes its models into rival platforms and brings outside systems into its own apps.
3 days ago
Expert Opinions
More opinions →
Plan for the day the automation fails in the warehouse
Businesses risk costly disruption if warehouse robots meet damaged stock, poor data or a system outage, Thomax's Thomas Jackson warns.
about 24 hours ago
Holiday Promo Abuse: How Fake Sign-Ups Drain Your Sales Budget
Fake holiday sign-ups can drain margins, distort demand data and leave retailers paying discounts, shipping and support costs for worthless accounts.
about 24 hours ago
Enterprise AI adoption is a marathon, not a sprint
Many AI pilots fade after early wins because firms lack the governance, data and skills needed to turn experiments into lasting value.
2 days ago
From online brand to first shopfront: how a world champion got ...
2 days ago
Why online retailers get declined in November: stock finance ...
4 days ago
Australian Food Safety Week 2026
8 days ago
Predictions: Experts Discuss the Future of Loyalty in the age of AI
9 days ago
Latest News
More news →
Holiday Reply Desk helps retailers handle Black Friday
It offers retailers a low-cost offline workflow for handling Black Friday support spikes without linking into live payment or order systems.
Foster Moore & Bundesanzeiger launch GRX venture
Businesses could soon verify company details faster across borders as Foster Moore and Bundesanzeiger's GRX pilot links official registers without a central database.
SyncHub says AI queries drive demand for live data
Businesses are shifting from dashboards to plain-English queries as SyncHub links live operational data to AI tools such as Claude and ChatGPT.
Swipesum launches CPO to fix merchant payments costs
Merchants facing rising card-processing fees may get a single command centre as the St. Louis firm bundles software with human payments support.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Anthony Caruana
Interviews Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
David Shilovsky
Interviews Editor
David joins us from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interviews Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jake MacAndrew
Interviews Editor
Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key.
Analyst Insights
Industry research and analysis from leading firms.
Zendesk launches outcome AI platform with new pricing
Customers will pay for resolved issues instead of software seats as Zendesk ties AI billing to verified service outcomes and business work.
3 days ago
Zendesk launches Outcome AI Platform with unlimited seats
Customers will pay for completed service work instead of each user, as Zendesk shifts its AI pricing model and says unlimited seats are included.
3 days ago
Kantata launches AI business intelligence for services
Professional services firms can now query their finance and delivery data in natural language, cutting delays that slow decisions on margins and staffing.
Last week
Drumbeat CEO: PR was never broken, just out of reach
Drumbeat CEO Barney Chunn says AI-powered targeting can bring PR within reach of high-growth companies that couldn't previously afford an agency retainer.
Last week