Australia healthcare shifts focus to patient experience
18 minutes agoAgeing patients and staff shortages are forcing providers to redesign services around easier booking, faster follow-up and more personal care.
Australian stories
Scyne tour pushes verified cyber checks for suppliers
Verified supplier checks could help governments cut breach risks and avoid service disruptions as agencies rely on thousands of contractors.
Australian privacy reforms to upend marketing activities
Most common marketing tasks could become costlier or less effective, as a privacy review says the reforms would hit 31 of 32 activities.
Australian firms face cyber supply chain risk gaps
More than half of Australian organisations still manage supply chain risk reactively, leaving them exposed to cyber incidents, BSI found.
Scyne wraps summit tour on government cyber supply risks
Government agencies could face more cyber risk from suppliers after Scyne's summit tour urged verified security checks for smaller vendors.
ACAM launches AI advisers network with Maestro backing
Companies seeking practical AI marketing help will now have a new route to external advice, as ACAM expands its adviser base nationwide with Maestro support.
Are Direct refreshes TheMarketHub ahead of Christmas
Independent retailers can now buy 5,000-plus products without fees or minimum orders as Are Direct gears up for a busy Christmas period.
Editor Interviews
Conversations with technology leaders, founders and operators.
Voice AI is bringing the phone call back to business
No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.
Last month
Confluent: Data architecture gap impairing AI ambitions
Older systems may leave Australian firms unable to meet CDR demands, while modern data architecture is becoming crucial for real-time AI use.
Last month
AI transforms CX to go beyond the chatbot
Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.
Last month
The Aussie AI Data Centre debate: profit, power & public trust
Australia's AI boom could add GBP £58 billion, but energy shortages, bubble fears and local backlash are clouding the data centre rush.
Last month
Expert Opinions
More opinions →
AI in Retail is Only as Good as its Data Foundation
Retailers risk losing customer loyalty to AI agents unless they clean and enrich data, as BCG says GenAI browser traffic to US sites is up 4,700%.
about 15 hours ago
Plan the play, not just the placement
Marketers are shifting spend beyond the broadcast as fan attention now builds across commutes, pubs and stadium approaches before kick-off.
about 20 hours ago
Australian retailers face a peak-season balancing act as rate pressures, ...
Higher borrowing costs and cautious shoppers are forcing retailers to protect margins, avoid markdowns and get stock to the right place.
6 days ago
The working capital hiding on warehouse shelves
6 days ago
Fluent is not factual: Why AI needs verified data in APAC
12 days ago
The next eCommerce interface may not be a screen
13 days ago
B2B E-commerce Is Going Digital. Are APAC Businesses Ready?
13 days ago
Latest News
More news →
CAS picks NEWWORK platform for AI-enabled operations
The pilot will link sales, production and logistics data, giving CAS real-time visibility across orders and deliveries as it tests an AI operating layer.
FedEx expands import tool across Asia Pacific with payments
Importers in nine Asia Pacific markets can now clear shipments and pay duties and taxes in one place as border delays intensify.
Qippay secures NZ$5 million investment from All Roads
The Auckland fintech plans to double staff as the NZ$5 million funding commitment backs expansion in New Zealand's open banking market.
Australian Open inks Adobe deal to boost fan engagement
The partnership will let Tennis Australia personalise digital content and on-site guidance for fans, while supporting year-round growth beyond January.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Mara Sugue
News Editor
Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
David Shilovsky
Interview Editor
David joins us from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Analyst Insights
Industry research and analysis from leading firms.
Smart Communications boosts AI migration for enterprises
By cutting template rebuilds, the update could lower switching costs for insurers, banks and other regulated firms modernising customer communications.
Last week
Smartsheet named Gartner leader as it expands AI tools
The ranking bolsters Smartsheet's pitch to big companies as it adds governed AI tools that support more than 100 million requests a year.
Last week
Infios named Gartner Customers' Choice for warehouse systems
The latest peer-rated nod bolsters Infios' standing with warehouse software buyers weighing reliability and support, not just features.
Last week
MongoDB launches Atlas Agent Engine for production AI
Customers can now run AI agents with built-in memory and governance as MongoDB tries to move them from pilots into daily use.
This month