Emotional intelligence key to loyalty as AI spreads
1 minute agoRetailers risk losing loyalty unless they pair faster AI-driven service with empathy, as customers judge brands more on how they feel than speed.
Australian stories
Australians shift from calls & texts to smartphone hubs
For many younger Australians, the smartphone has become a digital life hub, with social media, work and payments overtaking calls and texts.
Hello Clever taps Infinia to expand across Latin America
Merchants will be able to reach eight Latin American markets through one integration, as local payment options remain vital for checkout conversion.
TCL promotes Gemini on TVs for Halloween film picks
The assistant can suggest age-appropriate horror films and dim the room lights, as TCL ties its TV pitch to Halloween viewing.
Reolink launches OMVI 2i Ultra at JB Hi-Fi Australia
Households and small businesses gain wider coverage from a single device as the security camera reaches 160 JB Hi-Fi stores nationwide for AUD $429.99.
Telstra Health launches care insights for aged care
Aged care providers could cut reporting time and improve oversight as new tools combine resident, medication and compliance data in one system.
SMEC AI Pathfinder draws 1,500 Australians to build AI
The programme's record intake signals growing demand for hands-on AI support as more Australians with industry expertise move to build products.
Eucalyptus founder urges Australian start-ups to take risks
The acquisition underscored how quickly a pivot can pay off, with Eucalyptus sold to Hims & Hers for USD $1.15 billion after a risky shift.
Editor Interviews
Conversations with technology leaders, founders and operators.
Annexa targets new AI opportunities at SuiteWorld 2026
Annexa says mid-market businesses can lift productivity without adding staff by automating routine ERP work and unlocking new sales chances.
Yesterday
GitHub: Developers aren't disappearing. They're leveling up
AI is pushing software teams into higher-value roles, with GitHub saying developers are moving from coding to orchestration and business alignment.
Last week
Voice AI is bringing the phone call back to business
No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.
Last month
Confluent: Data architecture gap impairing AI ambitions
Older systems may leave Australian firms unable to meet CDR demands, while modern data architecture is becoming crucial for real-time AI use.
Last month
Expert Opinions
More opinions →
6 Steps to Get Property Data Ready for Real Estate Technology
Poor property data can distort valuations, tenant checks and investment decisions, so real estate teams need strict verification before systems use it.
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The Hidden Cost of Supply Chain Complexity
Hidden inefficiencies are forcing firms to spend more time reconciling data, and to absorb higher transport and inventory costs across supply chains.
3 days ago
Gen Z in Australia: Why Customer Data Quality Matters
Poor customer records are distorting Gen Z marketing in Australia, driving wasted messages, failed deliveries and weaker segmentation.
3 days ago
7 Steps to Implement Digital Identity Verification Successfully
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AI in Retail is Only as Good as its Data Foundation
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Plan the play, not just the placement
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Australian retailers face a peak-season balancing act as rate ...
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Latest News
More news →
Visa, BILL & Billtrust pilot AI agents for invoice payments
The trial could speed supplier payments and cut manual data entry for finance teams, while keeping buyer approval and controls intact.
Western Union taps Noah for stablecoin remittance service
Remittances could arrive faster and cheaper as Western Union rolls out a stablecoin option for customers in more than 200 countries and territories.
Mangopay expands local payouts to five more currencies
Platforms can now avoid foreign exchange costs as the payment firm adds domestic rails for Australian, Hong Kong, Singaporean, Mexican and Turkish payouts.
Zoom adds unified customer context across CX tools
Businesses using Zoom's CX tools will be able to see a single customer history across channels, cutting repeat explanations and speeding resolutions.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Mara Sugue
News Editor
Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Analyst Insights
Industry research and analysis from leading firms.
NiCE named Gartner CCaaS leader as AI revenue jumps
AI annual recurring revenue climbed to USD $362 million in the second quarter, as NiCE won a top Gartner ranking in cloud contact centre software.
Today
Oracle launches Fusion Claw for autonomous business tasks
Businesses can now delegate more complex finance, HR and supply chain work to governed AI, as Oracle expands its agentic software suite to 75 applications.
Last week
Smart Communications boosts AI migration for enterprises
By cutting template rebuilds, the update could lower switching costs for insurers, banks and other regulated firms modernising customer communications.
This month
Smartsheet named Gartner leader as it expands AI tools
The ranking bolsters Smartsheet's pitch to big companies as it adds governed AI tools that support more than 100 million requests a year.
This month