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Emotional intelligence key to loyalty as AI spreads
Featured • Customer service

Emotional intelligence key to loyalty as AI spreads

about 1 hour ago

Retailers risk losing loyalty unless they pair faster AI-driven service with empathy, as customers judge brands more on how they feel than speed.

Sofiah Nichole Salivio
SOFIAH NICHOLE SALIVIO News Editor

Australian stories

More local news →
Samsung

Australians shift from calls & texts to smartphone hubs

For many younger Australians, the smartphone has become a digital life hub, with social media, work and payments overtaking calls and texts.

about 16 hours ago · Mara Sugue
Financial Infrastructure

Hello Clever taps Infinia to expand across Latin America

Merchants will be able to reach eight Latin American markets through one integration, as local payment options remain vital for checkout conversion.

about 20 hours ago · Karen Joy Bacudo
Smart TV

TCL promotes Gemini on TVs for Halloween film picks

The assistant can suggest age-appropriate horror films and dim the room lights, as TCL ties its TV pitch to Halloween viewing.

about 23 hours ago · Joseph Gabriel Lagonsin
Amazon

Reolink launches OMVI 2i Ultra at JB Hi-Fi Australia

Households and small businesses gain wider coverage from a single device as the security camera reaches 160 JB Hi-Fi stores nationwide for AUD $429.99.

about 23 hours ago · Joseph Gabriel Lagonsin
Predictive analytics

Telstra Health launches care insights for aged care

Aged care providers could cut reporting time and improve oversight as new tools combine resident, medication and compliance data in one system.

about 23 hours ago · Joseph Gabriel Lagonsin
Law

SMEC AI Pathfinder draws 1,500 Australians to build AI

The programme's record intake signals growing demand for hands-on AI support as more Australians with industry expertise move to build products.

2 days ago · Joseph Gabriel Lagonsin
Investigation

Eucalyptus founder urges Australian start-ups to take risks

The acquisition underscored how quickly a pivot can pay off, with Eucalyptus sold to Hims & Hers for USD $1.15 billion after a risky shift.

about 23 hours ago • 6 min read
Eucalyptus founder urges Australian start-ups to take risks

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Karen Joy Bacudo

Karen Joy Bacudo

Finance Editor

Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.

Mara Sugue

Mara Sugue

News Editor

Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.

Mike Bishara

Mike Bishara

Features Editor

Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.

Sean Mitchell

Sean Mitchell

Publisher

Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.

Sofiah Nichole Salivio

Sofiah Nichole Salivio

News Editor

Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.

Anthony Caruana

Anthony Caruana

Interview Editor

Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.

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