eCommerceNews Australia - Technology news for digital commerce decision-makers

Outsourcing stories - Page 6

The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.

IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
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AI adoption in process safety rising but impact on incidents lags

Thu, 6th Nov 2025
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data analytics
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risk & compliance
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ai
AI adoption in process safety grows, but impact on reducing incidents lags as industries face ageing assets and skill shortages, says Sphera report.
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Tech Mahindra unveils Orion Marketplace for enterprise agentic AI

Wed, 24th Sep 2025
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digital transformation
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it automation
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llms
Tech Mahindra launches TechM Orion Marketplace, a platform granting enterprises access to autonomous AI agents for smarter, scalable business automation.
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Exclusive: Why automation & AI are now vital for Australian resilience

Thu, 21st Aug 2025
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digital transformation
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risk & compliance
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genai
Australian firms face rising IT outages and trust drops, making automation and AI vital for resilience ahead of APRA's CPS 230 compliance by July 2025.
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SquadStack.ai unveils autonomous AI agent to boost sales at scale

Fri, 15th Aug 2025
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martech
SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.
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Suntory boosts wellness with Rimini-driven Comado app launch

Thu, 14th Aug 2025
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devops
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digital transformation
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apm
Suntory partners with Rimini Street to launch Comado, a gamified wellness app, delivered within four months with no extra costs, boosting digital health engagement.
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The bouncer at the door: Protecting your network from within

Fri, 1st Aug 2025
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malware
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firewalls
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data protection
Outdated network hardware poses a hidden threat, turning your vital security 'bouncer' into a vulnerability that invites cyber-attacks and data breaches.
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Qantas cyberattack raises concerns for 6 million customers

Thu, 3rd Jul 2025
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uc
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firewalls
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data protection
Qantas has revealed a cyberattack may have exposed personal data of up to 6 million customers, raising serious security concerns during peak travel.
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Fresh expert analysis reveals deeper concerns after Qantas cyber attack

Wed, 2nd Jul 2025
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saas
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firewalls
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data protection
A cyber attack on Qantas highlights the rising threat from sophisticated hackers targeting top Australian brands and their data security.
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APRA tightens the cyber screws: What's next for super funds and their partners?

Fri, 27th Jun 2025
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mfa
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advanced persistent threat protection
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risk & compliance
APRA demands super funds boost cyber security, mandating multi-factor authentication by August 2025 to protect member savings from rising cyber threats.
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EY & SAP launch integrated finance service to drive growth

Mon, 12th May 2025
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uc
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data analytics
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digital transformation
EY and SAP have launched an Integrated Finance Managed Service using SAP's cloud to help businesses boost growth and streamline core finance functions.
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How outsourcing and automation plug the cybersecurity skills gap

Thu, 8th May 2025
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advanced persistent threat protection
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ai
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cybersecurity
Australian and New Zealand firms tackle cybersecurity talent shortages by outsourcing and automating, bridging gaps while enhancing defences against evolving threats.
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BlackLine announces 2024 Global & Regional Partner Awards

Fri, 14th Mar 2025
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ai
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deloitte
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outsourcing
BlackLine has unveiled its 2024 Global and Regional Partner Awards, honouring firms for advancing future-ready finance operations in a digitally evolving landscape.
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Skills gap in public sector IT fuels outsourcing reliance

Wed, 12th Feb 2025
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edutech
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education, learning & training
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outsourcing
A mere 4% of public sector IT professionals believe graduates are fit for real-world roles, revealing a stark skills gap affecting project delivery.
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Fortra's 2025 cybersecurity survey: key risk findings

Wed, 12th Feb 2025
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malware
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ransomware
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devops
Fortra's newly released 2025 cybersecurity survey reveals evolving threats, with 83% of professionals citing phishing as their top concern, alongside rising worries over AI.
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ProHance report shows rise in global productivity hours

Tue, 17th Dec 2024
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data analytics
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it services
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productivity
ProHance's Global Productivity Benchmarking Report shows average work hours rose to 9 hours 30 minutes in Q3 2024, highlighting diverse sector trends.
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Global trade challenges rise with AI & customs complexity

Thu, 28th Nov 2024
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supply chain
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ai
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outsourcing
A report reveals growing challenges in global trade, citing complex customs regulations, skills shortages, and AI's impact amid geopolitical disruptions.
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Kiwi firm Orb360 enters Australian market via India model

Fri, 22nd Nov 2024
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blockchain
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clean technologies
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sustainability
New Zealand firm Orb360 is set to enter the Australian market, employing a unique model that pairs Kiwi accountants with counterparts in India.
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Contact centres in 2025: Balancing AI with human empathy

Thu, 14th Nov 2024
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uc
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cx
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martech
The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.
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SolarWinds survey reveals widening IT skills gap concerns

Mon, 11th Nov 2024
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it industry
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outsourcing
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solarwinds
A recent SolarWinds survey reveals 41% of IT professionals are struggling to find qualified candidates, highlighting a significant skills gap in the industry.
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Geopolitical disruptions & AI reshape global trade

Fri, 25th Oct 2024
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risk & compliance
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ai
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outsourcing
A new report by Customs Support Group reveals that geopolitical disruptions and AI challenges are severely impacting international trade operations.