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Customer Loyalty Stories - Page 14

Australian Stories

Customer Loyalty stories

Australian CEOs value branding but lack structured investment
Customer Experience

Australian CEOs value branding but lack structured investment

A survey of 164 Australian CEOs finds 81% value branding, yet only 16% plan to boost brand investment, highlighting a gap in structured brand management.

By Shannon Williams • 3 min read • Fri, 14th Nov 2025

Global Stories

Customer Loyalty stories

OpenTable rolls out upgraded Regulars loyalty scheme worldwide
Customer Experience

OpenTable rolls out upgraded Regulars loyalty scheme worldwide

OpenTable has globally launched its upgraded Regulars loyalty scheme, rewarding diners with points and perks to boost repeat restaurant bookings.

By Kaleah Salmon • 3 min read • Wed, 5th Nov 2025
Retailers boost observability to reduce AI risks & outage costs
Private Cloud

Retailers boost observability to reduce AI risks & outage costs

Retailers are boosting observability investments to manage AI-driven complexity and reduce costly digital outages, with median losses at USD $1 million per hour.

By Sean Mitchell • 4 min read • Wed, 5th Nov 2025
Beyond the spreadsheet: Why AI forecasting is a must-have, not a nice-to-have
Data Analytics

Beyond the spreadsheet: Why AI forecasting is a must-have, not a nice-to-have

AI forecasting revolutionises contact centres by replacing outdated spreadsheets, boosting staffing accuracy and customer satisfaction amid volatile market demands.

By Richard Lundgren • 4 min read • Tue, 4th Nov 2025
Fastly unveils emissions dashboard for ANZ firms' compliance
Hyperscale

Fastly unveils emissions dashboard for ANZ firms' compliance

Fastly has launched a sustainability dashboard to help Australian and New Zealand firms comply with mandatory supply chain emissions reporting regulations.

By Melvin Hipolito • 4 min read • Mon, 3rd Nov 2025
Beyond the transaction: Top loyalty trends for 2026
Data Analytics

Beyond the transaction: Top loyalty trends for 2026

Loyalty experts in APAC predict 2026 will see AI-driven hyperpersonalisation, real-time offers, gamification, and seamless omnichannel experiences revolutionising customer loyalty.

By Staff Writer • 5 min read • Fri, 31st Oct 2025
Zendesk named leader for AI-first customer service by Gartner
Customer Relationship Management

Zendesk named leader for AI-first customer service by Gartner

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025

Stories from Other Regions

Customer Loyalty stories

EMEA firms ramp up conversational AI to boost loyalty & trust
Data Protection

EMEA firms ramp up conversational AI to boost loyalty & trust

EMEA firms are rapidly deploying conversational AI, investing heavily to boost customer loyalty and trust despite legacy infrastructure challenges.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
Why AI will fail without a single version of truth
Digital Transformation

Why AI will fail without a single version of truth

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

By Phil Smith • 5 min read • Tue, 18th Nov 2025
Why Build “Faster Horses” When What you Need is a Car?
Customer Experience

Why Build “Faster Horses” When What you Need is a Car?

AI Advocacy redefines customer service by eliminating frustrating escalations, pairing AI with humans to ensure seamless, continuous support and greater customer trust.

By Doug Marinaro • 8 min read • Tue, 18th Nov 2025
What can you do with the right data? Everything
Digital Transformation

What can you do with the right data? Everything

Structured data is transforming banking by enabling personalised services, smarter AI, and faster innovation through cloud-native systems, boosting client trust.

By Vishal Dalal • 4 min read • Tue, 18th Nov 2025
Tails.com partners with metapack to boost delivery efficiency
Data Analytics

Tails.com partners with metapack to boost delivery efficiency

Tails.com partners with Metapack to enhance delivery options and operational control, boosting service reliability as orders grow across the UK.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
UK retailers struggle to deliver on digital personalisation promise
Digital Transformation

UK retailers struggle to deliver on digital personalisation promise

Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.

By Catherine Knowles • 3 min read • Fri, 14th Nov 2025
Three signs your company is heading for the customer support squeeze
Customer Experience

Three signs your company is heading for the customer support squeeze

Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.

By Simon Hayward • 4 min read • Wed, 12th Nov 2025
UK retailers risk GBP £92 million as AI fails to meet eCommerce needs
Customer Experience

UK retailers risk GBP £92 million as AI fails to meet eCommerce needs

UK retailers face a GBP £92 million risk as most AI initiatives fail to meet eCommerce needs, with many consumers dissatisfied and investments underperforming.

By Shannon Williams • 3 min read • Wed, 12th Nov 2025
Ecommpay merchants see higher approval rates with Click to Pay
Digital Transformation

Ecommpay merchants see higher approval rates with Click to Pay

Ecommpay merchants in the UK and Europe report a 3-6% rise in approval rates and fewer checkout abandonments after integrating Mastercard's Click to Pay.

By Sean Mitchell • 4 min read • Thu, 6th Nov 2025
UK retailers urged to streamline returns as costs hit £27 billion
Customer Experience

UK retailers urged to streamline returns as costs hit £27 billion

UK retailers face £27 billion in annual returns costs as Aramex urges streamlined processes amid rising online shopping and return rates.

By Catherine Knowles • 4 min read • Thu, 30th Oct 2025