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Customer Loyalty Stories - Page 13

Australian Stories

Customer Loyalty stories

Why Physical Branding Must Match Your Digital Ambition
Customer Experience

Why Physical Branding Must Match Your Digital Ambition

As small businesses surge in Australia, aligning physical branding with digital presence is now essential for customer trust, loyalty and growth.

By Linda McDonald • 4 min read • Fri, 21st Nov 2025
Australian retailers lead in customer service as eyewear excels
Customer Experience

Australian retailers lead in customer service as eyewear excels

Australian eyewear retailers Specsavers and OPSM top customer service rankings, while Bendigo Bank leads non-retail brands in KPMG's CX excellence study.

By Kaleah Salmon • 3 min read • Fri, 21st Nov 2025
BNPL popularity surges as young Australians demand flexible payments
Crypto

BNPL popularity surges as young Australians demand flexible payments

One in three Australian online shoppers use BNPL services, with Gen Z and Millennials driving a rise in demand for flexible payments like PayPal Pay in 4.

By Melania Watson • 3 min read • Wed, 19th Nov 2025

Global Stories

Customer Loyalty stories

AI isn't an upgrade - it's the new payments playbook
Data Protection

AI isn't an upgrade - it's the new payments playbook

AI is revolutionising payments in Australia, enabling scale, smarter risk management, and seamless customer experiences beyond mere system upgrades.

By Colin Baines • 4 min read • Sun, 23rd Nov 2025
Beyond the booking: How travel brands will win customers in 2026
Customer Experience

Beyond the booking: How travel brands will win customers in 2026

APAC's travel sector moves beyond recovery, focusing on trust and loyalty as key to winning customers in 2026 amid rising acquisition costs.

By Adam Furness • 4 min read • Fri, 21st Nov 2025
Salesforce debuts Agentforce Commerce for AI-driven retail sales
Digital Transformation

Salesforce debuts Agentforce Commerce for AI-driven retail sales

Salesforce launches Agentforce Commerce, a platform enabling retailers to sell via AI-driven channels like ChatGPT, boosting engagement and orders globally.

By Sean Mitchell • 4 min read • Fri, 21st Nov 2025
Gen Z shoppers to prioritise personal values over discounts
Customer Experience

Gen Z shoppers to prioritise personal values over discounts

Over half of Gen Z shoppers will back brands aligning with their values this Black Friday, often prioritising ethics over discounts, research reveals.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Online retailers see Black Friday boost but loyalty lags behind
Customer Experience

Online retailers see Black Friday boost but loyalty lags behind

Online retailers see a Black Friday traffic and sales surge, but only 22.6% of new customers return within a year, highlighting loyalty challenges.

By Shannon Williams • 3 min read • Thu, 20th Nov 2025
Driving outstanding customer experience with customer centricity and supportive technology
Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025
Voyado's UK customer base grows 40% amid AI retail demand
Customer Experience

Voyado's UK customer base grows 40% amid AI retail demand

Voyado's UK customer base grows 40% as retailers boost AI-driven engagement to meet rising costs and evolving consumer expectations.

By Melania Watson • 3 min read • Wed, 19th Nov 2025

Stories from Other Regions

Customer Loyalty stories

AI and the holiday shopping season: Why trust matters more than ever
Customer Experience

AI and the holiday shopping season: Why trust matters more than ever

This holiday season, 73% of shoppers worldwide use AI for gift ideas and purchases, boosting convenience but challenging trust and fraud detection.

By Shahar Yaari • 4 min read • Sat, 22nd Nov 2025
Marketers struggle to personalise Black Friday offers despite need
Customer Experience

Marketers struggle to personalise Black Friday offers despite need

Nearly all marketers see personalisation as vital for Black Friday, yet 27% struggle to tailor offers, risking customer loyalty and sales opportunities.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025
Beyond the endcap: Designing media that blends into the retail environment
Digital Signage

Beyond the endcap: Designing media that blends into the retail environment

Retail media is evolving from static placements to integrated digital elements that blend with store design, creating seamless and immersive shopper experiences.

By Ross Pedgrift • 5 min read • Thu, 20th Nov 2025
Tech and AI won't kill sales - but it's changing the game beyond recognition
Customer Relationship Management

Tech and AI won't kill sales - but it's changing the game beyond recognition

Technology is transforming sales with data and automation, but human insight remains vital for building trust and closing deals in a changing landscape.

By Nick Coward • 5 min read • Thu, 20th Nov 2025
AI & contextual intelligence redefine UK customer expectations
Data Analytics

AI & contextual intelligence redefine UK customer expectations

Zendesk's report reveals UK consumers expect faster, personalised service combining AI, data and human insight to solve issues on first contact.

By Shannon Williams • 4 min read • Thu, 20th Nov 2025
Loyalty schemes drive data collection as cookies fade in the UK
Customer Experience

Loyalty schemes drive data collection as cookies fade in the UK

UK brands turn to loyalty schemes for first-party data as cookie use declines, blending privacy with personalised customer rewards and marketing.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
Goodbye, scalpers: how blockchain can finally fix the broken ticketing industry
Gaming

Goodbye, scalpers: how blockchain can finally fix the broken ticketing industry

Blockchain technology is set to transform ticketing by ending scalping, fraud, and fees, creating fair, transparent access for fans and organisers alike.

By John Wu • 3 min read • Tue, 18th Nov 2025