Customer engagement stories - Page 38

Digital print services can give retail spaces the flashy edge needed for an attractive décor to provide an engaging customer experience.

Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.

ABBYY has introduced Mobile Web Capture, an AI-enabled mobile technology that aids the onboarding process for new customers.

Personalised services, innovation, and data security are key factors in customer experience, according to a study by Verizon Enterprise Solutions.

Australian distributors have nothing to fear in the Amazon economy - they simply need to understand the value they can offer and put modern tools.

Survey of global customer engagement leaders finds businesses not actively investing in AI are falling behind.

Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.

Innovative CMOs are generating 11% higher shareholder returns by delivering hyper-relevant customer experiences, says Accenture.

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.

This includes embedding Google's machine learning within conversation services for the contact centre, enabling integration of AI capabilities.

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

The new Check PointS partner programme directly rewards solution providers for activities that deepen customer relationships such as C-suite meetings.

Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.

RingCentral is set to acquire Connect First, enhancing its customer engagement portfolio with a robust outbound/blended communication platform.

Retailers have historically struggled with access to customer data—perhaps the most valuable, untapped resource in businesses today.

An Auckland AI firm renowned for its work creating 'digital humans' is now unleashing its creativity to the wider market.

Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.

Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.

The partnership with Premier Technologies gives VExpress resellers access the Premier Contact Point offering for customer engagement.

In Frost & Sullivan's APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.