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The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • Today
Holiday shopping starts before Black Friday, Attentive says
Customer Experience

Holiday shopping starts before Black Friday, Attentive says

Holiday season spending is shifting earlier, with 71% of shoppers planning to start before Black Friday and value-driven buying under pressure.

By Sean Mitchell • 4 min read • 3 days ago
Amazon retail growth boosted by grocery & AI shopping
Digital Transformation

Amazon retail growth boosted by grocery & AI shopping

Amazon reported growth across retail, grocery, pharmacy and AI shopping as it expanded product selection and accelerated delivery speeds.

By Mark Tarre • 4 min read • 3 days ago
WRISE launches AI Labs with HKD $30m & new scientist
Data Analytics

WRISE launches AI Labs with HKD $30m & new scientist

The wealth manager will use the funds to build AI tools for advisers and client service, as firms race to lift productivity and engagement.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Cowbell launches OMNI AI system for specialty insurance
Software-as-a-Service

Cowbell launches OMNI AI system for specialty insurance

Eligible quotes for small firms can now be issued in minutes, as the insurer says AI is helping speed underwriting and product rollouts.

By Sofiah Nichole Salivio • 4 min read • Last week
Avery Dennison & Eventshop launch digital fan experiences
Marketing Technologies

Avery Dennison & Eventshop launch digital fan experiences

Fans will be able to unlock content and offers from jerseys, trainers and workwear by tapping NFC labels or scanning QR codes.

By Sofiah Nichole Salivio • 3 min read • Last week
Infobip RCS traffic surges 169% as US leads growth
Digital Transformation

Infobip RCS traffic surges 169% as US leads growth

Brands are moving beyond SMS, as Infobip's RCS traffic jumped 169.3% in the first half, with US interactions up 1,298.8%.

By Mark Tarre • 4 min read • Last week
Netcore.ai rebrand puts AI agents at marketing core
Software-as-a-Service

Netcore.ai rebrand puts AI agents at marketing core

Marketing teams could see tighter accountability as Netcore.ai pairs seven AI agents with human growth engineers to manage campaigns end to end.

By Sean Mitchell • 3 min read • Last week
Fintech leaders urge unified payments push as AI grows
Data Analytics

Fintech leaders urge unified payments push as AI grows

Faster instant payments and AI-led commerce are exposing fraud and infrastructure gaps, forcing banks and merchants to bolster resilience.

By Karen Joy Bacudo • 5 min read • Last week

Stories from Other Regions

Customer engagement stories

IKEA New Zealand launches rewards for Family members
Customer Relationship Management

IKEA New Zealand launches rewards for Family members

The new scheme rewards shopping and app use, as IKEA New Zealand seeks to deepen loyalty in one of its fastest-growing markets.

By Sean Mitchell • 3 min read • 3 days ago
Wealthsimple posts CAD $17 billion inflows on banking push
Fintech

Wealthsimple posts CAD $17 billion inflows on banking push

Chequing and spending products helped lift assets under administration to CAD $155.6 billion, with client numbers reaching 3.6 million.

By Karen Joy Bacudo • 4 min read • Last week
Alkami expands Plaid tie-up for linked banking data
Digital Transformation

Alkami expands Plaid tie-up for linked banking data

Banks and credit unions using Alkami will get built-in Plaid connectivity, cutting implementation work and helping reduce fraud risk.

By Karen Joy Bacudo • 3 min read • Last week
Fintech's biggest KPI should no longer be transactions: It should be financial confidence
Fintech

Fintech's biggest KPI should no longer be transactions: It should be financial confidence

India's fintech sector may need new benchmarks as simple transaction counts fail to show whether users really understand and trust digital finance.

By Shams Tabrej • 5 min read • Last week
Topps Tiles launches trade app for UK professionals
Digital Transformation

Topps Tiles launches trade app for UK professionals

Trade professionals across the UK can now check stock, track orders and manage purchases on mobile as Topps Tiles expands digital services.

By Sofiah Nichole Salivio • 4 min read • Last week
TBC Uzbekistan launches digital car loans in pilot mode
Digital Transformation

TBC Uzbekistan launches digital car loans in pilot mode

Selected customers can now secure vehicle finance in the app, with approval in a minute and delivery within 24 hours.

By Karen Joy Bacudo • 4 min read • Last week
Swaystack partners InstaSwitch to boost business banking
Fintech

Swaystack partners InstaSwitch to boost business banking

The tie-up could help banks and credit unions turn new business accounts into primary relationships by moving payroll, deposits and spending faster.

By Karen Joy Bacudo • 4 min read • Last week
THG Ingenuity puts AI Stylist on Google Cloud Marketplace
Software-as-a-Service

THG Ingenuity puts AI Stylist on Google Cloud Marketplace

Virtual try-on could help fashion retailers lift conversions and cut returns, after Myprotein users were nearly six times more likely to buy.

By Joseph Gabriel Lagonsin • 4 min read • Last week
RewardinMe launches AI agent for gamified marketing
Software-as-a-Service

RewardinMe launches AI agent for gamified marketing

Marketers across Southeast Asia can now use one tool to plan, create and optimise campaigns as RewardinMe folds AI into its gamified platform.

By Sean Mitchell • 3 min read • Last week