Customer engagement stories - Page 37
NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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data analytics
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
Video: 10 Minute IT Jams - Who is Dynabook?
Thu, 8th Apr 2021
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cx
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martech
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wireless networks
TechDay's 10 Minute IT Jams: Matt Tumminello, Product Marketing Manager for Dynabook ANZ, discusses the rebranding of Toshiba to Dynabook and more.
Video: 10 Minute IT Jams - Who is ActiveCampaign?
Wed, 7th Apr 2021
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martech
In this interview, TechDay speaks to ActiveCampaign founder and CEO Jason VandeBoom, who discusses the ins and outs of the customer experience automation.
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
Wed, 24th Mar 2021
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Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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martech
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
Customer data generation spikes during 2020 - Twilio report
Mon, 15th Feb 2021
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data analytics
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cx
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Why tech complexity is a customer experience issue
Wed, 3rd Feb 2021
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crm
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devops
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cx
Software developers spending too much time troubleshooting issues is hindering customer experience and productivity. Tool consolidation is the solution.
Managing quality with a work-from-anywhere workforce
Mon, 14th Dec 2020
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crm
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devops
Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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cx
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martech
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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martech
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
Firms that use social as a 'megaphone' miss out on transformation - Hootsuite
Wed, 23rd Sep 2020
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crm
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cx
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martech
Organisations often limit social to the marketing department, but instead it should be connected into the 'lifeblood and workflow'.
Unity4 and Daisee partner to automate CX quality management
Mon, 31st Aug 2020
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cx
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
What's new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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data analytics
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cx
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
OpenText named overall leader in Aspire CCM Leaderboard
Mon, 8th Jun 2020
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cx
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martech
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multi-cloud
As well as customer communications management, it is a leader in communications composition, business automation and omni-channel orchestration.
NICE inContact expands access workforce engagement solution
Tue, 21st Apr 2020
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data analytics
NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.
How companies can use emerging CX technologies to improve customer retention
Mon, 20th Apr 2020
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cx
Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.
Google Cloud launches COVID-19 rapid response programme
Thu, 9th Apr 2020
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hyperscale
Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.
Massive discrepancy found between business vs. customer outlooks on CX
Fri, 28th Feb 2020
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martech
A severe disparity arises between ANZ businesses' self-perception and customers' views on customer experience, as NTT Ltd.'s report reveals.
Understanding customer diversity key to omnichannel experience
Thu, 5th Dec 2019
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cx
Millennials and Generation Z are transforming the customer experience, and businesses can only grow sustainability if they deliver what customers expect.
InVision appoints first APAC MD following rapid regional growth
Tue, 2nd Jul 2019
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cx
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martech
InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.