Chatbots stories - Page 34

Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.

Lifebroker and Jade Software launch Alfred, Australia's first life insurance comparison chatbot on Facebook Messenger, offering 24/7 real-time quote services.

A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.

Businesses must elevate their customer experience to regain trust after data breaches, with transparency and automation key to loyalty.

ATi Studios launches MondlyVR, a language app that combines VR, voice chatbot and speech recognition to teach users languages in minutes.

AI is here, right now. Frost & Sullivan ANZ head of research for DX Audrey William sits down to chat with us about how AI is changing business.

Local integrators and resellers are yet to fully capitalise on the AI opportunity - and it's a 'massive' opportunity says Frost & Sullivan.

Augmented data discovery, personal analytics, conversational UI and virtual assistants - welcome to the digital workplace of the - near - future.

IoT, AI, AR, blockchain - they're not technologies for the future for Australian businesses who are already embracing the new technologies.

Ovum's survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

By 2021, AI-powered CRM activities could increase global business revenues by US$1.1 trillion and create 800,000 net-new jobs.

I'm still trying to figure out what is stopping girls from reaching technology because I love technology, it's a creative process.

Bluewolf integrates IBM Watson APIs, Vlocity and Salesforce Einstein to improve experiences for telecommunication agents and customers.

Ovum has released on the AI digital assistant market, revealing partnerships to be key differentiators in the years head.

ServiceNow has made a string of investments to enhance user experiences and process automation using virtual agent technologies across various workflows.

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.

Tech's evolution ushers in the era where seamless integration is vital for enterprise success; firms race to adapt.

Recently we spoke with tech stalwart Randy McGraw on trends in the unified communications industry and just how the channel can capitalise on them.

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.