eCommerceNews Australia - Technology news for digital commerce decision-makers

About Shannon

Shannon Williams mugshot photo
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.

Stories by Shannon

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HPE unveils all-in-one secure gateway for small businesses
Yesterday
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firewalls
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network security
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advanced persistent threat protection
Hewlett Packard Enterprise launches HPE Networking Instant On Secure Gateway, a network security solution tailored for SMBs lacking IT resources.
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NICE & ServiceNow partner on AI to unify customer service
Yesterday
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crm
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uc
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devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
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IT leaders embrace hybrid AI strategies amid rising challenges
Yesterday
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private cloud
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hybrid cloud
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digital transformation
A F5 report reveals 96% of firms now deploy AI for critical operations, embracing hybrid strategies despite cost and security challenges.
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Nutanix & Pure Storage partner for scalable virtual workloads
Yesterday
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storage
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virtualisation
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dr
Nutanix and Pure Storage partner to deliver an integrated platform for scalable virtual workloads, targeting AI and data-intensive applications by end 2025.
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Survey shows enterprises shift towards software-driven pentesting
Yesterday
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devops
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advanced persistent threat protection
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breach prevention
Over 50% of enterprises now use software-driven penetration testing as their primary method to identify IT vulnerabilities, reveals Pentera survey.
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Remote worker monitoring apps raise privacy & cyber risks
Yesterday
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data privacy
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human rights
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mental health
University of Waterloo research warns that employee monitoring apps may harm privacy and productivity, as 70% of large firms plan to use such software this year.
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Finance pros boost productivity with AI but face ROI doubts
Yesterday
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digital transformation
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fintech
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data privacy
Two-thirds of finance pros in the UK and US use AI daily to boost productivity, yet many struggle to measure its ROI effectively, says new Emburse report.
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Skillcast launches Aida to boost confidential AI compliance
Yesterday
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data privacy
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agentic ai
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aida
Skillcast has launched Aida, an AI assistant offering confidential, real-time compliance training to meet rising UK concerns over AI regulation readiness.
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UK tech leader confidence drops amid economic uncertainty
Yesterday
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digital transformation
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genai
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ai
Confidence among UK tech leaders has dipped, with 61% viewing conditions as neutral or poor, though 84% plan investments in AI and innovation next year.
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Sage expands AI tools with AWS to boost SMB financial accuracy
Yesterday
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digital transformation
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hyperscale
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fintech
Sage advances its AI collaboration with AWS, enhancing financial tools and compliance support for SMBs across multiple countries with smarter, faster solutions.
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Majority of Australian workers would switch jobs for a pay rise
Yesterday
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business support
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employment
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tech jobs
A survey reveals 52% of Australian office workers would switch jobs for a 22% pay rise, though 48% prioritise job security over salary increases.
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Quantum AI seeing rising business interest despite high costs
Yesterday
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data analytics
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quantum computing
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ai
Over 60% of 500 global business leaders are investing in or exploring quantum AI, citing promise in data analytics amidst cost and knowledge barriers.
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Transparency urged to build stronger client-agency trust
2 days ago
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devops
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apm
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collaboration
Helen Johnson, Tangram's founder, urges agencies to boost transparency in client relationships, citing that 40% of clients may switch partners within six months.
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AI reshapes data centre energy, cooling & sustainability strategies
2 days ago
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datacentre infrastructure
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data analytics
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digital transformation
AI's rapid growth is forcing data centres worldwide to rethink power, cooling, and design, boosting energy use and sparking innovative, sustainable solutions.
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Forrester names AI, agentic systems & robotics top for 2025
2 days ago
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robots
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hybrid cloud
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iot security
Forrester names AI, synthetic data, agentic AI and humanoid robots as top emerging technologies for 2025, highlighting a shift to strategic business adoption.
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Nearly half of Australian workers say pay fails to match costs
2 days ago
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hcm
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wages
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pd
Nearly half of Australian workers feel their wages aren't keeping up with living costs, as job insecurity and burnout rise, ELMO Software reveals.
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Jobseekers hit by nearly 400 data breaches at Jobcentres in 2024
2 days ago
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data protection
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breach prevention
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data privacy
Nearly 400 data breaches at UK Jobcentres in 2024 exposed personal details of jobseekers, raising serious concerns over data security and privacy.
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AI-focused marketing risks eroding trust, says new research
2 days ago
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cx
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martech
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genai
New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.
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UK shoppers willing to pay more for connected experiences
4 days ago
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digital transformation
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cx
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martech
Four in five Brits have used connected tech like QR codes and AR when shopping recently, with many willing to pay more for these experiences, says Merkle.
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Human customer service drives loyalty & up to GBP £100 spend
4 days ago
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.