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Customer Loyalty Stories - Page 25

Australian Stories

Customer Loyalty stories

Australian consumers distrust AI in customer services
Customer Experience

Australian consumers distrust AI in customer services

A new report reveals that 86% of Australian consumers mistrust local firms' use of AI, leading to decreased comfort with AI services in the past year.

By Imee Dequito • 3 min read • Mon, 28th Oct 2024
Deliver when it matters most: Retention and revenue this peak season
Customer Experience

Deliver when it matters most: Retention and revenue this peak season

As Cyber Weekend approaches, Australian retailers face increased pressure to enhance delivery services amid subdued spending and rising consumer expectations.

By Rob Hango-Zada • 5 min read • Wed, 9th Oct 2024

Global Stories

Customer Loyalty stories

Restive forecasts 2025 retail trends: convenience reigns
Surveillance

Restive forecasts 2025 retail trends: convenience reigns

Technology consultancy Restive predicts that convenience, personalisation, and sustainability will dominate retail trends in 2025 for both online and physical stores.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024
Miros raises EUR€6 million to enhance visual search tech
Data Analytics

Miros raises EUR€6 million to enhance visual search tech

Miros has raised EUR €6 million in a pre-Series A funding round to enhance its visual AI technology, aiming to revolutionise online shopping.

By Catherine Knowles • 4 min read • Fri, 8th Nov 2024
Winning customer loyalty is a marathon, not a sprint
Digital Transformation

Winning customer loyalty is a marathon, not a sprint

As the race for customer loyalty intensifies, Australian and New Zealand banks must modernise rapidly to meet soaring digital expectations.

By Jeremy Thomas • 4 min read • Fri, 1st Nov 2024
Deploy or build? Eight reasons to avoid building a loyalty and promotions solution in-house
DevOps

Deploy or build? Eight reasons to avoid building a loyalty and promotions solution in-house

As organisations grapple with the choice between building or buying a loyalty solution, experts highlight eight reasons why deploying ready-made software is often smarter.

By Jack Bolton • 7 min read • Thu, 31st Oct 2024
Forrester reveals 2025 predictions for banking & insurance
Data Analytics

Forrester reveals 2025 predictions for banking & insurance

Forrester's 2025 Predictions report reveals banks and insurers face significant transformations in customer experience and tech investments amid evolving trends.

By Shannon Williams • 3 min read • Wed, 30th Oct 2024
Marigold unveils AI advancements to boost customer loyalty
Data Analytics

Marigold unveils AI advancements to boost customer loyalty

Marigold has unveiled an expanded roadmap for its AI platform, aiming to boost customer engagement and loyalty through innovative, human-centred experiences.

By Catherine Knowles • 2 min read • Fri, 25th Oct 2024
Building customer loyalty in a fragmented digital ecosystem
Data Analytics

Building customer loyalty in a fragmented digital ecosystem

In a fragmented digital ecosystem, brands must adopt omnichannel loyalty strategies to foster deeper connections and meet evolving consumer expectations.

By Anurag Vasisth • 4 min read • Tue, 22nd Oct 2024
Databricks partners with AWS to enhance AI on Mosaic platform
Unified Communications

Databricks partners with AWS to enhance AI on Mosaic platform

Databricks has partnered with Amazon Web Services to boost custom AI model development using AWS Trainium chips, enhancing integration on AWS Marketplace.

By Catherine Knowles • 3 min read • Mon, 21st Oct 2024
Zendesk unveils AI solutions to boost customer support
Customer Experience

Zendesk unveils AI solutions to boost customer support

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

By Imee Dequito • 3 min read • Thu, 17th Oct 2024
Sitecore exceeds USD $500 million annual recurring revenue
Digital Transformation

Sitecore exceeds USD $500 million annual recurring revenue

Sitecore has announced it has surpassed USD $500 million in annual recurring revenue for fiscal year 2024, driven by strong demand for its digital experience platform.

By Kaleah Salmon • 3 min read • Thu, 17th Oct 2024
Why eCommerce brands need to rethink Black Friday/Cyber Monday
Customer Experience

Why eCommerce brands need to rethink Black Friday/Cyber Monday

eCommerce brands are urged to rethink their reliance on Black Friday and Cyber Monday, adopting a year-round strategy to foster customer loyalty and sustainable growth.

By Jasmine Allen • 5 min read • Tue, 15th Oct 2024

Stories from Other Regions

Customer Loyalty stories

Incubeta partners with Popeyes to boost UK digital strategy
Customer Experience

Incubeta partners with Popeyes to boost UK digital strategy

Incubeta has teamed up with Popeyes to boost the fast-food chain's digital presence in the UK, implementing geo-targeted marketing strategies in key cities.

By Imee Dequito • 2 min read • Mon, 28th Oct 2024
Kiwis sceptical of AI in local businesses, reports Qualtrics
Customer Experience

Kiwis sceptical of AI in local businesses, reports Qualtrics

Qualtrics' 2025 report reveals that 80% of New Zealand consumers distrust local companies' use of AI, marking a significant decline in comfort with the technology.

By Imee Dequito • 3 min read • Mon, 28th Oct 2024
Eurosystem reports 580% revenue boost with Cubbit deal
Storage

Eurosystem reports 580% revenue boost with Cubbit deal

Eurosystem has chosen Cubbit's geo-distributed cloud storage, boosting storage services revenue by 580% and enhancing data resilience across Italy.

By Catherine Knowles • 3 min read • Mon, 21st Oct 2024
Shopline introduces a new B2B commerce solution for brands
Software-as-a-Service

Shopline introduces a new B2B commerce solution for brands

SHOPLINE has launched its B2B Commerce Solution, aiming to transform the buying experience for brands with enhanced digital capabilities and customer support.

By Kaleah Salmon • 2 min read • Tue, 8th Oct 2024