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Customer Loyalty Stories - Page 23

Australian Stories

Customer Loyalty stories

Amazon & Temu rivalry heats up in Australian eCommerce
Digital Transformation

Amazon & Temu rivalry heats up in Australian eCommerce

The eCommerce landscape in Australia is set for upheaval as Amazon introduces its budget-focused Haul storefront to compete with Temu's swift rise.

By Melania Watson • 3 min read • Thu, 23rd Jan 2025
Twilio predicts Australian 2025 customer experience trends
Customer Experience

Twilio predicts Australian 2025 customer experience trends

Twilio predicts a challenging future for brands in Australia, with consumer trust projected to plummet, impacting loyalty strategies and customer relationships.

By Sean Mitchell • 3 min read • Mon, 30th Dec 2024

Global Stories

Customer Loyalty stories

Why Digital Customer Experience Will Define Business Success in 2025
Data Analytics

Why Digital Customer Experience Will Define Business Success in 2025

In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.

By Rob Newell • 4 min read • Wed, 26th Feb 2025
Loop & Global-e partner to simplify global returns
Customer Experience

Loop & Global-e partner to simplify global returns

Loop has teamed up with Global-e to streamline cross-border returns for Shopify brands, aiming to boost international operations and enhance customer trust.

By Catherine Knowles • 3 min read • Thu, 13th Feb 2025
AI revolutionises customer service in Australia by 2025
Customer Experience

AI revolutionises customer service in Australia by 2025

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

By Sean Mitchell • 3 min read • Wed, 12th Feb 2025
Nextiva survey reveals CX's growing importance for revenue
Customer Experience

Nextiva survey reveals CX's growing importance for revenue

A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.

By Shannon Williams • 3 min read • Fri, 31st Jan 2025
Eight hospitality tech trends transforming pubs in 2025
Surveillance

Eight hospitality tech trends transforming pubs in 2025

As pubs brace for 2025, eight key technology trends are set to revolutionise operations, optimising efficiency and enhancing customer experiences.

By Mitchell Stone • 3 min read • Mon, 13th Jan 2025
Consumers feel exploited by brands' dynamic pricing
Customer Experience

Consumers feel exploited by brands' dynamic pricing

A Gartner survey reveals that 68% of US consumers feel exploited by dynamic pricing, with many preferring brands that offer consistent prices.

By Catherine Knowles • 3 min read • Sun, 5th Jan 2025

Stories from Other Regions

Customer Loyalty stories

New Zealand's Skinny selects customer as AI brand face
Unified Communications

New Zealand's Skinny selects customer as AI brand face

New Zealand's Skinny has chosen Liz Wright, a loyal customer, as the first-ever AI ambassador, marking a bold move in brand representation.

By Sean Mitchell • 3 min read • Mon, 3rd Mar 2025
Bluechip Infotech New Zealand celebrates 30th anniversary
Customer Experience

Bluechip Infotech New Zealand celebrates 30th anniversary

Bluechip Infotech New Zealand celebrates 30 years in IT distribution, evolving from a small operation into a major industry player under Chris Fitzgerald's leadership.

By Catherine Knowles • 3 min read • Fri, 21st Feb 2025
Long wait times & vague answers frustrate UK customers
Customer Experience

Long wait times & vague answers frustrate UK customers

Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

By Shannon Williams • 3 min read • Wed, 19th Feb 2025
Difficult returns leads to brand abandonment - study
Gaming

Difficult returns leads to brand abandonment - study

A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
How to prevent brand erosion by your accounts team
Data Analytics

How to prevent brand erosion by your accounts team

Effective accounts management not only collects debts but solidifies your brand's reputation, turning payment struggles into loyalty-building experiences.

By Mark Devlin • 6 min read • Fri, 31st Jan 2025
Gen Z to boost UK January sales with GBP £2.5 billion spend
Customer Experience

Gen Z to boost UK January sales with GBP £2.5 billion spend

Gen Z consumers in the UK are set to spend GBP £2.5 billion during January sales, highlighting the need for brands to focus on personalisation and customer loyalty.

By Kaleah Salmon • 2 min read • Mon, 20th Jan 2025
UK retailers brace for surge in January returns frenzy
Customer Experience

UK retailers brace for surge in January returns frenzy

Retailers in the UK anticipate a colossal influx of returns, with Evri projecting four million gifts will be sent back as January kicks off.

By Kaleah Salmon • 3 min read • Mon, 13th Jan 2025
Vietnam launches first blockchain loyalty programme
Customer Experience

Vietnam launches first blockchain loyalty programme

SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.

By Shannon Williams • 3 min read • Thu, 9th Jan 2025
Marqeta predicts hyper-personalisation in fintech by 2025
Fintech

Marqeta predicts hyper-personalisation in fintech by 2025

Marqeta's leaders predict fintech in 2025 will focus on hyper-personalisation, digitalisation, and proactive compliance to meet evolving consumer demands.

By Kaleah Salmon • 4 min read • Mon, 30th Dec 2024