eCommerceNews Australia - Technology news for digital commerce decision-makers
Australia

Customer data Stories - Page 3

Australian Stories

Customer data stories

Global Stories

Customer data stories

N-able adds HaloPSA link to automate backup tickets
Data Protection

N-able adds HaloPSA link to automate backup tickets

Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.

By Sean Mitchell • 3 min read • Last month
Informatica expands AWS tie-up for AI data controls
Software-as-a-Service

Informatica expands AWS tie-up for AI data controls

The integration aims to help AWS customers build AI agents on trusted enterprise data, reducing errors from fragmented records and poor governance.

By Joseph Gabriel Lagonsin • 4 min read • Last month
The 6-step AI readiness checklist
Data Analytics

The 6-step AI readiness checklist

Poor data quality could cost supply chains millions a year, and AI will only magnify errors unless records are cleaned first.

By Edmund Ng • 5 min read • Last month
CrowdStrike links Claude compliance data to Falcon
Data Protection

CrowdStrike links Claude compliance data to Falcon

Security teams can now track Claude use alongside other threats, as CrowdStrike folds compliance logs into Falcon's monitoring and response tools.

By Mark Tarre • 3 min read • Last month
Cato integrates Cyera data platform into XOps globally
Data Protection

Cato integrates Cyera data platform into XOps globally

Security teams can now prioritise incidents involving sensitive data, as Cato's XOps adds Cyera's platform worldwide.

By Sean Mitchell • 3 min read • Last month
Data matching explained: The key to clean, connected data
Customer Relationship Management

Data matching explained: The key to clean, connected data

Poor data is costing firms millions, making record matching vital for cleaner datasets, better decisions and lower compliance risk.

By Bobby Joseph • 6 min read • Last month
Expedia moves ad business under chief marketing officer
Expedia

Expedia moves ad business under chief marketing officer

Expedia is aiming to boost revenue from ad sales as travel platforms race to turn booking data and loyalty schemes into media businesses.

By Sofiah Nichole Salivio • 3 min read • Last month
Publicis to acquire LiveRamp for USD $2.167bn in cash
Software-as-a-Service

Publicis to acquire LiveRamp for USD $2.167bn in cash

The cash purchase will expand Publicis's data and AI ambitions, while giving LiveRamp shareholders a 29.8% premium and closing certainty.

By Mark Tarre • 6 min read • Last month
Aramex portal gains 250,000 users as enquiries drop
Digital Transformation

Aramex portal gains 250,000 users as enquiries drop

Fewer calls about missing parcels are easing pressure on support teams as Aramex's self-service tracking portal attracts 250,000 users in six months.

By Sean Mitchell • 3 min read • Last month
Bedrock Data expands free Snowflake Cortex governance
Data Protection

Bedrock Data expands free Snowflake Cortex governance

Security teams get free visibility into how Snowflake Cortex agents access sensitive data, helping them prepare for audits and reviews.

By Joseph Gabriel Lagonsin • 3 min read • Last month
BlueVoyant partners ODEON Cinemas Group on security
Data Protection

BlueVoyant partners ODEON Cinemas Group on security

Threat alerts have fallen by 98% for Europe's largest cinema operator after it overhauled security across eight countries.

By Mark Tarre • 3 min read • Last month
Boomi, Gong tie AI agents to live customer revenue signals
Customer Relationship Management

Boomi, Gong tie AI agents to live customer revenue signals

Enterprise teams could soon turn sales calls into automated actions across finance, support and product systems without custom integration work.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Customer data stories

Attentive unveils AI tools to widen omnichannel push
Customer Experience

Attentive unveils AI tools to widen omnichannel push

Brands are being pushed to consolidate marketing tools as Attentive adds agentic AI features across SMS, email, RCS and push notifications.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Optimizely & Deloitte Digital back AI marketing push
Digital Transformation

Optimizely & Deloitte Digital back AI marketing push

Many marketers are struggling to turn AI budgets into measurable growth, prompting a joint offer on workflow, design and operating model change.

By Sofiah Nichole Salivio • 3 min read • Last month
Informatica deepens Databricks tie-up with new data tools
Data governance

Informatica deepens Databricks tie-up with new data tools

The new integrations aim to help enterprises govern data for AI agents without custom builds, with one release due in summer 2026.

By Sofiah Nichole Salivio • 4 min read • Last month
Canadian firms flag AI-linked cyber risks from suppliers
Data Protection

Canadian firms flag AI-linked cyber risks from suppliers

Supplier oversight is becoming a bigger cyber priority as one in three Canadian businesses reported an AI-linked incident in the past year.

By Sofiah Nichole Salivio • 4 min read • Last month
Apollo3D urges pubs to use virtual tours for World Cup
Data Analytics

Apollo3D urges pubs to use virtual tours for World Cup

Rising costs are pushing pubs to sharpen online booking pitches, with virtual tours seen as a way to win World Cup match-day trade.

By Sofiah Nichole Salivio • 4 min read • Last month