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Australia

Customer data Stories - Page 2

Australian Stories

Customer data stories

Origin Energy probes alleged cyber incident over data
Data Protection

Origin Energy probes alleged cyber incident over data

Customers face heightened scam risks as Origin Energy investigates claims that a hacker accessed two million records and alerted regulators.

By Mark Tarre • 4 min read • Last month
Australia breach costs hit AUD $4.22 million, IBM says
Data Protection

Australia breach costs hit AUD $4.22 million, IBM says

Malicious attacks are growing costlier as AI-generated elements feature in nearly a third of incidents, IBM's study found.

By Sean Mitchell • 3 min read • Last month
Icana.AI CallCoach lifts Finance One compliance checks
Data Protection

Icana.AI CallCoach lifts Finance One compliance checks

Full-call analysis has lifted Finance One's compliance and coaching performance, after the lender reviewed more than 300,000 customer calls.

By Karen Joy Bacudo • 3 min read • Last month

Global Stories

Customer data stories

Cybercriminals shift from ransomware to data theft
Software-as-a-Service

Cybercriminals shift from ransomware to data theft

Organisations face a growing risk of silent data theft as criminals exploit cloud identities and credentials for extortion instead of encryption.

By Mark Tarre • 4 min read • Last month
Experian & Audiences back first-party data activation
Software-as-a-Service

Experian & Audiences back first-party data activation

Brands are struggling to turn customer records into ad audiences, as tighter privacy rules and fragmented platforms slow activation.

By Mark Tarre • 4 min read • Last month
1Password launches privileged access tools for AI agents
Data Protection

1Password launches privileged access tools for AI agents

The new platform aims to cut breach risk as firms let AI agents use more systems, with 40% of developers leaving their access in place.

By Sean Mitchell • 4 min read • Last month
Netcore.ai rebrand puts AI agents at marketing core
Software-as-a-Service

Netcore.ai rebrand puts AI agents at marketing core

Marketing teams could see tighter accountability as Netcore.ai pairs seven AI agents with human growth engineers to manage campaigns end to end.

By Sean Mitchell • 3 min read • Last month
BNPL Fraud in Australia: Why new rules make data quality critical
Fintech

BNPL Fraud in Australia: Why new rules make data quality critical

New licensing rules mean BNPL providers must verify identities and addresses more accurately or risk fraud losses and compliance breaches.

By Edmund Ng • 5 min read • Last month
AI skills and governance in focus as models advance
Data Protection

AI skills and governance in focus as models advance

Australian consumers face a higher risk of tailored scams, as stolen contact details can be used to mimic trusted brands after the Origin breach.

By Mark Tarre • 6 min read • Last month

Stories from Other Regions

Customer data stories

New UK Critical Third Party regime: why this is only the beginning for financial institutions
Software-as-a-Service

New UK Critical Third Party regime: why this is only the beginning for financial institutions

Financial institutions still face hidden fourth-party risks even after Microsoft, Google Cloud, AWS and Oracle were designated as critical providers.

By Wayne Scott • 5 min read • This month
World Fintech Day spotlights trusted data in India and EMEA
Data Protection

World Fintech Day spotlights trusted data in India and EMEA

Growth in India and the Gulf is exposing weak customer data, with inaccurate records slowing onboarding, payments and fraud checks.

By Bobby Joseph • 5 min read • This month
Asia's agentic AI in banking: Trusted data will decide who wins
Customer Experience

Asia's agentic AI in banking: Trusted data will decide who wins

Banks could cut operating costs by 20% to 30% by 2028, but only if they fix duplicated, outdated customer records first.

By Edmund Ng • 5 min read • Last month
Stagwell acquires QStrauss to boost Adobe capabilities
Software-as-a-Service

Stagwell acquires QStrauss to boost Adobe capabilities

Clients across Latin America should gain broader access to Adobe implementation support as Stagwell deepens its digital transformation push.

By Sean Mitchell • 3 min read • Last month
Zingtree appoints Venkat Iyer as Chief Technology Officer
Software-as-a-Service

Zingtree appoints Venkat Iyer as Chief Technology Officer

The hire is aimed at accelerating AI product development and strengthening governance as Zingtree targets regulated customer service operations.

By Sofiah Nichole Salivio • 3 min read • Last month
Eagle Eye & Central Retail Vietnam launch loyalty scheme
Customer Experience

Eagle Eye & Central Retail Vietnam launch loyalty scheme

Shoppers at Central Retail Vietnam can now earn points and lower prices across multiple brands, with the scheme signing up 5.8 million members.

By Sean Mitchell • 3 min read • Last month
TalkTalk Business warns SMEs on AI agent access risks
Data Protection

TalkTalk Business warns SMEs on AI agent access risks

Autonomous tools with broad permissions could expose customer records and email to costly breaches, TalkTalk Business says, as SMEs rush to adopt AI.

By Joseph Gabriel Lagonsin • 7 min read • Last month
Fetch.ai & RedSquid TV launch agentic AI TV platform
Edge Computing

Fetch.ai & RedSquid TV launch agentic AI TV platform

Telecoms operators could keep more customer data and service revenue as the pair embed AI agents into television software.

By Sofiah Nichole Salivio • 4 min read • Last month