Chatbots stories
A quality omnichannel marketing platform has seven key indicators that enterprise brands need to ensure a seamless customer experience.
The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.
The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.
Alibaba has secured first place in the latest global Visual Question Answering leaderboard, performing better than humans in the same context.
New survey reveals the key to successful chatbots: a human-like personality. Findings show how personality influences consumer perception.
Ambit's AI chatbot 'Wheelie' will provide 24/7 customer support for Online Republic's travel brands, Airport Rentals and Motorhome Republic.
NVIDIA has launched the eighth generation of the company's AI software, the TensorRT 8, which now does language queries at half the speed.
Learning to fly is an exhilarating experience. At Massey University's School of Aviation, It's about as hands-on as you can get.
Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for ANZ Rod Lester.
A new partnership between Vodafone New Zealand and Ambit is bringing AI-based chatbots to Vodafone's contact centre customers.
AI company, DRUID, makes AI-driven virtual assistant deployments faster and easier, with a new revamped design in its latest technology release, Oxygen.
Appier acquires omnichannel chatbot platform BotBonnie to enhance its marketing offerings and expand customer base.
CompTIA finds help desk responsibilities are broadening as AI, cybersecurity, remote working, and cloud computing becoming more prevalent.
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
Organisations in the Asia Pacific region are leading in the adoption of artificial intelligence, according to a survey by Juniper Networks.
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
The company's website is entirely bot-activated and navigation-less, which means those who visit the website just write or speak what they want to search for.
Accenture's Technology Trends 2021 report reveals how digital twins and AI are shaping the future of business and intelligence.
Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
