Chatbots stories
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
Little Ones, a provider of programmes for better sleep and nutrition for babies, has launched a new 'digital employee' to provide automated advice.
Relationships with technology thrived in Australia and New Zealand in 2020, despite the pandemic, according to Infosys research.
Verizon boosts its customer experience and contact centre offerings with the addition of Genesys Cloud, a cloud-based Contact Center as a Service.
Here are Infor's top three technology predictions for 2021 in the areas of the supply chain, artificial intelligence and cloud.
Virtualising the network operations centre (NOC) is essential for remote IT teams to work effectively, using tools such as group chat and automation.
Avaya's contact centre expertise wins three awards from Frost - Sullivan, including market leadership and vendor of the year.
Amazon Web Services (AWS) has launched AWS Contact Centre Intelligence (AWS CCI) solutions, powered by AI, to enhance customer experiences.
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
AI spending in Asia/Pacific's financial services sector is set to reach $4.29bn by 2024, with a CAGR of 22.1% from 2019-2024, according to IDC.
Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
Forrester Research has recognized ManageEngine as one of the top providers in privileged identity management (PIM) and chatbots for IT operations.
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
rapidMATION partners with DRUID to resell the DRUID Chatbot Authoring Platform, combining AI-driven chatbots with RPA capabilities.
Cloud adoption in ANZ soars as businesses remain confident despite recent challenges, according to a report by Genesys.
The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.
As Australian businesses return to work, Thomas Duryea Logicalis offers a smart workspace solution, powered by Cisco Meraki, to ensure safety and compliance.
An Australian nurse has won two awards for her digital tech startup that aims to ease the stress of people living with persistent and chronic pain.
COVID-19 has made 2020 the most stressful year for workers, who are increasingly turning to robots for support, says study.
Enlighten Designs CEO Damon Kelly discusses the company's business journey and vision for the future of web design in TechDay interview. #webdesign.
