Chatbots stories
Commenting on the release, ADAPT's Matt Boon says economic headwinds have led to a rapid rethink of existing and planned IT priorities.
As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.
Programming, writing and research skills are dominating the freelance job market, according to the Fast 50 Q4 2022 Index.
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
Conversational AI platform, Ambit, appoints Ashley Harder as Head of Marketing to aid company's growth in Australasia and expand into new markets.
NICE, a specialist in customer experience, is helping businesses enhance CX with its leading cloud-native platform.
TechDay launches CMOtech Asia Pacific, a site catering to marketing technology decision-makers at large enterprises and government organizations.
Amid all the changes that technology has delivered for business during the past few years, one of the most important has been process automation.
At the Gartner IT Symposium/Xpo, Avaya is showcasing solutions to enable organisations to turn every moment with customers into momentum for their businesses.
The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.
Globalization Partners (G-P) has unveiled the next generation of its Global Employment Platform with a range of new capabilities.
The headset is made from black plastic with a flexible metal headband, which can extend to fit. Even when extended, the headband feels very robust.
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
When businesses were battling through Covid disruptions, contact centres were utilising innovative technology solutions.
Ambit, the conversational AI platform, has appointed Richard Pratley as GM of Sales to help scale the company's success in Australia and New Zealand.
Conversational AI and Automation are vital tools to help further promote organisational cohesion and communication, and Uniphore is leading the charge.
More than half of smartphone apps are unused, and businesses are losing around $57,000 per month. It's time for an app clear-out.
Some 30% of banks with greater than $1bn in assets will launch BaaS for new revenue by the end of 2024, but half will not meet revenue expectations.
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
One third of business leaders admit that over 50% of their decision-making process is based on emotional response when choosing a network provider.
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