Chatbots stories - Page 26

Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.

GlobalData has today revealed that the revenue of AI platforms will grow at a compound annual growth rate (CAGR) of 26.8% between 2019 and 2024.

Analyst firm GlobalData says that revenue across APAC will grow to US$29.3 billion by the same year, driven by growing government acceptance.

Outsourcing provides a very good opportunity to start your business from scratch, especially if you have a team of like-minded people.

Deep learning is driving AI growth in the APAC region, with the market expected to account for 30% of global AI revenue, USD $97.5 billion by 2024.

DXC Technology has released a new patient-centered care solution to aid interoperability and remote patient engagement for healthcare organisations.

Oxford has released an updated version of its advanced dictionary app with the intention of aiding remote learning for homeschoolers around the world.

GlobalData explains how emerging technologies are being deployed to help keep the spread of the virus in check.

Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.

Data security, number of people with disabilities in workforce to triple, the push for transparency, and everything automated.

Boomi has revealed the winners of its annual customer awards, celebrating transformative projects on the Boomi Platform.

Peter Chidiac talks about growth in the region, what sets the Australian market apart, and why it's important to the Avaya business as a whole.

As the IoT tech expands, virtual simulations of physical environments are becoming an increasingly critical piece of an enterprise digital strategy.

A Gartner report foresees AI replacing 69% of managers' workloads, redistributing focus to learning, performance management, and goal setting within four years.

As AI integrates into everyday life, the rise of AIOps is essential. Businesses must adopt AI-enhanced IT operations to stay competitive or risk falling behind.

Information will be ruling the future in 2020 and AI will continue to be leveraged in order to solve complex challenges.

Influential technologies in 2020 include the evolution of bots, real-time engagement, cybersecurity, AI sales, trust, and 5G.

A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.

A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.

Millennials and Generation Z are transforming the customer experience, and businesses can only grow sustainability if they deliver what customers expect.