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Xero study says AI unlikely to cut Australian jobs
Digital Transformation

Xero study says AI unlikely to cut Australian jobs

Most Australian accounting firms expect AI to reshape hiring and services, rather than reduce headcount, the Xero survey found.

By Joseph Gabriel Lagonsin • 4 min read • Last month
GENERAL Australia names 2026 partner awards winners
Customer Experience

GENERAL Australia names 2026 partner awards winners

Ambience Air Airconditioning emerged as the top winner as the rebranded air-conditioning group used its first annual awards to reward sales and service.

By Sofiah Nichole Salivio • 4 min read • Last month
Voice AI is bringing the phone call back to business
Software-as-a-Service

Voice AI is bringing the phone call back to business

No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.

By Anthony Caruana • 5 min read • Last week
Heidi II expands AI scribe into clinical admin work
Health Technologies

Heidi II expands AI scribe into clinical admin work

Clinicians could see less after-visit paperwork as the new system takes on referrals, forms and follow-up tasks, while keeping judgement with doctors.

By Sofiah Nichole Salivio • 4 min read • Last month
Australian Brands Expanding Internationally: Is Your Data Ready?
Software-as-a-Service

Australian Brands Expanding Internationally: Is Your Data Ready?

Incomplete customer data can undermine overseas sales, delaying deliveries, returns and marketing even when Australian fulfilment is strong.

By Edmund Ng • 5 min read • Last week
Amazon rivals beauty chains as Australian sales shift online
Digital Transformation

Amazon rivals beauty chains as Australian sales shift online

Marketplaces are now taking as much Australian online beauty revenue as specialist chains, with consumers increasingly shopping through Amazon and social media.

By Raphael Veloso • 4 min read • Last month
ACI & Cognizant test card processing on AWS at scale
Disaster Recovery

ACI & Cognizant test card processing on AWS at scale

Banks weighing cloud migration got fresh evidence after the platform handled more than double its target load on AWS with no failed transactions.

By Karen Joy Bacudo • 4 min read • Last month
Returns policy drives Australian fashion shoppers away
Digital Transformation

Returns policy drives Australian fashion shoppers away

More than half of Australian online fashion shoppers have walked away over returns terms, underscoring a costly retention risk for retailers.

By Raphael Veloso • 4 min read • Last month
Empowering frontline managers with the right workforce data
Digital Transformation

Empowering frontline managers with the right workforce data

Poor visibility is leaving frontline managers exposed to compliance breaches, higher labour costs and more stress when shifts change.

By Matthew Kane • 4 min read • Last month
AI assistants now read online stores more than twice as often as Google. Most retailers can't see it
Firewalls

AI assistants now read online stores more than twice as often as Google. Most retailers can't see it

Many retailers are missing live customer queries because AI assistants now fetch product pages far more often than Google does.

By Pratham Jani • 6 min read • Last month
Australian manufacturers cut stock as sales revenue falls
Supply Chain

Australian manufacturers cut stock as sales revenue falls

Cash is being freed up as Australian factories slash stock levels, but weaker sales suggest margins remain under pressure.

By Raphael Veloso • 4 min read • Last month
Jaggaer buys Ivoflow to boost manufacturer pricing
Software-as-a-Service

Jaggaer buys Ivoflow to boost manufacturer pricing

Manufacturers could gain sharper checks on supplier price hikes as direct materials intelligence is folded into Jaggaer's procurement platform.

By Raphael Veloso • 4 min read • Last month
AI use drives home pages below accessibility standards
Generative AI

AI use drives home pages below accessibility standards

The failures could leave millions of Australians struggling to read or use key online services as low-contrast text and vague links persist.

By Raphael Veloso • 5 min read • Last month
Restaurant Brands deepens search partnership with Optimisers
Marketing Technologies

Restaurant Brands deepens search partnership with Optimisers

Accurate location data is now central to how diners find KFC, Pizza Hut and Taco Bell in New Zealand across search, maps and AI tools.

By Mara Sugue • 4 min read • Last month
Australian shoppers warm to AI for holiday shopping
Data Protection

Australian shoppers warm to AI for holiday shopping

Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.

By Raphael Veloso • 4 min read • Last week
TechnologyOne launches AI tools for students & councils
Software-as-a-Service

TechnologyOne launches AI tools for students & councils

Students, council residents and back-office staff may see faster service as the software group embeds AI into everyday workflows.

By Raphael Veloso • 4 min read • Last month
Asia Pacific firms demand faster cross-border payments
Fintech

Asia Pacific firms demand faster cross-border payments

Delayed overseas transfers are costing Asia Pacific firms money and loyalty, as most want near-instant payments but few get them.

By Karen Joy Bacudo • 4 min read • Last month
Sicona buys Advano, gains US battery base in New Orleans
Robotics

Sicona buys Advano, gains US battery base in New Orleans

The purchase gives the Australian group a US manufacturing foothold as Washington moves to favour domestic battery supply chains.

By Sofiah Nichole Salivio • 4 min read • Last month
Fragmented workplace chats cost Australia AUD $4.46 billion
Software-as-a-Service

Fragmented workplace chats cost Australia AUD $4.46 billion

Australian workers are losing more than 75 million hours a year to scattered messages, eroding productivity and adding to business costs.

By Mara Sugue • 5 min read • Last month