eCommerceNews Australia - Technology news for digital commerce decision-makers

Latest news - Page 6

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Meals on Wheels SA supporting its critical customer service function with UCaaS
Last month
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ai
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telephony
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customer service
Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.
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Zoho study reveals rising customer service expectations in Australia
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cx
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martech
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data privacy
Australian consumers now see excellent customer service from small businesses as a basic expectation, with 24% willing to pay more for superior experiences, new Zoho research reveals.
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Homebuyers warned as property scams surge in spring season
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advanced persistent threat protection
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physical security
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identity theft
Amid a surge in property-related scams, InfoTrack advises caution during this spring’s busy real estate season. Buyers are urged to bolster cyber security.
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Podeo secures USD $5.4m to redefine global podcasting
Last month
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data analytics
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advertising
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big data
Podeo secures USD $5.4 million in Series A funding, led by Oraseya Capital, to accelerate podcast discoverability and monetization for over 100,000 creators globally.
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Exclusive: Wasabi's Rob Waite discusses growth, cloud security and customer success
Last month
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storage
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virtualisation
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edutech
Rob Waite discusses Wasabi's growth strategy, robust cloud security, and customer success, highlighting its straightforward pricing model and expanding brand presence.
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AI is ubiquitous, even in ‘traditional’ sectors and businesses
Last month
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data analytics
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ai
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restaurants
AI is transforming hospitality with 85% of Australia’s venues using it for data analytics, inventory management, and personalised marketing to boost revenue and efficiency.
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Most firms report sales boost after eCommerce platform switch
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migration
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cx
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martech
A new commercetools report reveals 90% of businesses that migrated to new eCommerce platforms saw revenue boosts, with 30% noting increases of 30% or more.
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How AI portrays generations: beer is the common link
Last month
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ai
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millennials
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gen z
New research by AIport and Turing Post reveals how AI models depict generational groups, uncovering stereotypes and surprising elements in over 1200 images.
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Australians see spike in mobile marketing, Attentive revenue up 125%
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cx
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martech
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customer engagement
Australian brands, including July and Hey Bud, are experiencing remarkable growth by adopting Attentive’s mobile marketing, leading to a 125% revenue rise.
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Zoku Travel rebrands to BYRDLI, eyes future travel evolution
Last month
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content creation
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community
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creative technologies
Australian-based Zoku Travel has rebranded to BYRDLI. The new platform aims to merge travel, community, and commerce, offering creators advanced tools to elevate their Travel Clubs.
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LearnUpon achieves HubSpot App Partner certified integration
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edutech
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crm
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it training
LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.
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Exclusive: Pure Storage reveals new innovations during roadshow
Last month
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storage
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it automation
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cleantech
Pure Storage unveiled cutting-edge products and features during the Accelerate roadshow, aiming to simplify data management and boost efficiency. Melbourne is the next stop.
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Silicon Valley veteran Anthony Lye named CEO of Quid
Last month
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digital transformation
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ai
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netapp
AI platform Quid appoints Anthony Lye as CEO, succeeding Peter Caswell after 13 years. Lye brings a wealth of experience from Palantir and Amplience.
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Digital Matter unveils affordable Barra Core for Australian SMEs
Last month
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amazon
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location tracking
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smes
Australian SMEs can now benefit from the cost-effective Barra Core tracker by Digital Matter, offering advanced indoor and outdoor asset tracking.
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Virgin Australia partners with Sabre on new retail platform
Last month
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cx
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martech
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airlines
Virgin Australia partners with Sabre to lead in modern airline retailing. The airline will integrate SabreMosaic to transform guest experiences and optimise offers.
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Google slashes Gemini AI model costs, boosts speed & efficiency
Last month
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ai
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ai models
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google
Google unveils Gemini-1.5-Pro-002 and Gemini-1.5-Flash-002 models with enhanced speed, cost-efficiency, and performance, driving benefits for developers.
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Salesforce unveils Agentforce; experts highlight AI limitations
Last month
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martech
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cdp
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ai
Salesforce's Agentforce, unveiled at Dreamforce, spotlights AI in business. Yet, experts argue multimodal AI, combining visual, text, and speech, is the future.
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Gen Z to hit USD$12 trillion global spending by 2030
Last month
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social media
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united nations
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generation z
Generation Z is forecasted to become the wealthiest generation ever, with global spending projected to hit $12 trillion by 2030.
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Braze unveils AI enhancements for personalised marketing experiences
Last month
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martech
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personalisation
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cdp
Braze launched AI-driven tools, including Project Catalyst and enhanced BrazeAI assistants, to revolutionise personalised marketing through advanced data usage.
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CUB launches Brisbane clubhouse, eyes AUD $200 billion Olympics
Last month
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healthtech
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collaboration
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agribusiness
The Club of United Business (CUB) is opening a new clubhouse in Brisbane CBD to help Queensland businesses tap into the AUD $200 billion opportunity from the 2032 Olympic Games.