Latest news - Page 6
Talkdesk unveils CXA platform for autonomous AI customer journeys
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crm
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uc
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digital transformation
Talkdesk launches CXA platform using autonomous AI agents to streamline and personalise customer journeys, aiming to transform CX across industries.
Evergreen acquires REDD, celebrates $1 billion revenue milestone
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m&a
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global expansion
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pax8
Evergreen marks its 100th managed IT services acquisition with Australia's REDD, surpassing $1 billion revenue, while expanding globally.
NEXTDC unveils AUD $2 billion AI campus in Melbourne push
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hyperscale
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dc
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hpc
NEXTDC will invest AUD $2 billion in the M4 AI campus at Melbourne's Fishermans Bend, creating a hub for sovereign AI, defence, and advanced technology workloads.
Wild Tech launches AI governance toolkit to curb agent risks
This month
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digital transformation
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genai
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ai
Wild Tech unveils 'Agentic Governance in a Box', a Microsoft-aligned toolkit to help firms manage AI agents and enhance data governance in enterprises.
Exclusive: How ‘essential’ internships are easing Australia’s tech skills shortage
This month
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ai
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internships
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digital strategy
Australian universities and tech firms are partnering on immersive internships to bridge the 1.3 million tech skills gap by 2030 and boost job readiness.
Calabrio launches unified platform to boost contact centre teams
This month
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uc
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data analytics
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ai
Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.
Adobe unveils Express for Ads to help small businesses create & track ads
This month
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digital advertising
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b2b marketing
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adobe firefly
Adobe launches Express for Ads, helping small businesses create, publish, and track ads across Google, Meta, LinkedIn, TikTok, and soon Amazon platforms.
Salesforce unveils Marketing Cloud Next for AI-driven campaigns
This month
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cx
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martech
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partner programmes
Salesforce launches Marketing Cloud Next with autonomous AI agents to revolutionise marketing through personalised, two-way customer conversations across channels.
AI boosts customer service happiness as global wellbeing falls
This month
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uc
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digital transformation
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cx
Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
Australian marketers boost budgets as commerce media reshapes ads
This month
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cx
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martech
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digital marketing
Australian marketers are boosting budgets for commerce media, which now makes up 30% of spend as brands shift to personalised, integrated shopping experiences.
Roop Singh appointed Chief Executive Officer at Version 1
This month
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digital transformation
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ibm
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wipro
Roop Singh, previously Chief Commercial Officer, is appointed CEO of Version 1, ending interim leadership after former CEO's exit seven months ago.
Ivo launches AI tools to transform contract analysis & insight
This month
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data analytics
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digital transformation
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genai
Ivo unveils AI tools Repository and Assistant, transforming contract analysis with instant insights and up to 75% faster review for over 200 legal teams.
Transport sector faces rising cyber risks amid AI boom
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malware
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firewalls
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network infrastructure
A survey reveals transport firms face rising cyber risks and cost pressures amid surging AI adoption, with 81% citing cybersecurity as their top networking challenge.
Email still vital for business despite messaging app surge
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email security
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email
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im
Despite instant messaging growth, 48% of IT leaders say email remains the top channel for vital business communications worldwide.
World’s first LLM creativity benchmark launches for advertising
This month
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llms
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ai
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ml
The world’s first benchmark to assess large language models for creativity in advertising has launched, backed by leading industry groups.
RingCentral debuts customer journey analytics for Australian users
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uc
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cx
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martech
RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.
Blue Yonder wins top Snowflake award for supply chain AI
This month
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martech
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supply chain
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cdp
Blue Yonder has won Snowflake’s 2025 Retail & Consumer Goods Data Cloud Product Partner of the Year award for its AI-driven supply chain innovations.
AMD supercomputers lead Top500 rankings with record exaflops
This month
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semiconductors
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ai
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cpu
AMD-powered supercomputers El Capitan and Frontier lead the Top500 list with record exaflop performance, powering 172 of the world’s fastest systems.
AI boosts business in ANZ, but staff anxiety & skill gaps grow
This month
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digital transformation
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cx
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martech
AI adoption boosts business in Australia and New Zealand, yet 59% of staff report stress and skill gaps, with calls for more training and ethical oversight.
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
This month
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crm
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digital transformation
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cx
Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.