eCommerceNews Australia - Technology news for digital commerce decision-makers

Whatsapp stories - Page 4

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Cloudflare & WhatsApp collaborate on key verification service

Fri, 27th Sep 2024
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encryption
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apps
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cloud services
Cloudflare introduces Plexi to verify public keys in end-to-end encryption for messaging apps, starting with WhatsApp, enhancing user trust and security.
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Braze unveils AI enhancements for personalised marketing experiences

Thu, 26th Sep 2024
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martech
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personalisation
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cdp
Braze launched AI-driven tools, including Project Catalyst and enhanced BrazeAI assistants, to revolutionise personalised marketing through advanced data usage.
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Proofpoint launches AI-driven Digital Communications Governance solution

Thu, 5th Sep 2024
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uc
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data privacy
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ai
Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.
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Zendesk launches Relay to enhance customer communications

Tue, 3rd Sep 2024
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cx
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martech
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personalisation
Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.
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Salesforce to launch autonomous AI agents for sales teams in October

Tue, 27th Aug 2024
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martech
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cdp
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ai
Salesforce has unveiled new AI sales tools: Einstein SDR Agent and Sales Coach Agent. Launching in October, these agents aim to boost sales efficiency.
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Zendesk launches Relay to enhance outbound communication

Thu, 22nd Aug 2024
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cx
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martech
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whatsapp
Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.
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Zendesk & Meta boost proactive customer communication with Relay

Thu, 22nd Aug 2024
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cx
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martech
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whatsapp
Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.
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Meta unveils Llama 3.1 with advanced AI capabilities

Thu, 1st Aug 2024
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facebook
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messenger
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instagram
Meta's Mark Zuckerberg announces Llama 3.1: an upgraded, multilingual AI model with state-of-the-art tools, designed for complex queries and enhanced user interaction.
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CloudSEK report uncovers rise in investment scams on social media

Fri, 5th Jul 2024
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social media
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whatsapp
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threat intelligence
CloudSEK reveals a surge in investment scams through WhatsApp and Telegram, with 29,000 fraudulent ads on Facebook and over 81,000 fake Twitter accounts.
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Xero unveils AI companion JAX to enhance accounting accuracy

Thu, 13th Jun 2024
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fintech
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financial systems
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genai
Xero has revealed its AI-powered business companion, Just Ask Xero (JAX), to boost accuracy in accounting tasks, launching a beta in August.
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Bitdefender report finds Discord rife with malware & scams

Mon, 3rd Jun 2024
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malware
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email security
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cybersecurity
Bitdefender's report uncovers Discord as a hotbed for malware, phishing, and scams, with 50,000 dangerous links detected in six months, targeting Australia and Indonesia among others.
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Bitdefender launches AI scam detector Scamio on WhatsApp in Australia

Mon, 27th May 2024
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advanced persistent threat protection
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llms
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ai
Bitdefender has unveiled Scamio on WhatsApp in Australia, offering an AI-powered tool to tackle online fraud, responding to a high occurrence of scams.
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Salesforce enhances Service Cloud for unified customer care

Fri, 24th May 2024
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martech
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personalisation
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cdp
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
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Sendbird's new platform aims to cut business SMS costs by 30%

Tue, 9th Apr 2024
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cx
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martech
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ai
Sendbird launches Business Messaging platform, a cost-efficient omnichannel communication solution for businesses, potentially reducing message-related expenses by 30%.
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Pegasus spyware could target iOS devices, says Group-IB

Thu, 21st Mar 2024
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encryption
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data privacy
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ios
A recent analysis by Group-IB sheds light on the alarming potential of Pegasus spyware, exploring wider implications for the famed security of iOS products.
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LeapXpert reveals Maxen, a GenAI app to boost client communication

Thu, 21st Mar 2024
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uc
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risk & compliance
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genai
LeapXpert introduces GenAI application, Maxen, envisioned to revolutionise client communications and enhance the productivity of relationship managers, with the official launch set in March 2024.
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Xero reveals AI vision & GenAI-powered business assistant JAX

Thu, 29th Feb 2024
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fintech
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martech
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commerce systems
Xero unveils AI vision and previews GenAI-powered business assistant, JAX, aiming to revolutionise accounting for small-scale businesses by automating tasks and delivering tailored insights.
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Decline in trust with SMS platforms predicted by new XConnect study

Thu, 8th Feb 2024
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phishing
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email security
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cloud services
A study by XConnect and Mobilesquared reveals CPaaS providers are expected to lose nearly a quarter of trust in SMS platforms between 2023 and 2025 due to potential fraud risks.
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Global social media users surpass 5 billion mark, reports Digital 2024

Wed, 31st Jan 2024
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instagram
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social media
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whatsapp
Global social media users sail past the 5 billion mark, making up 62.3% of the population, as Digital 2024 report unveils commercial platforms' strong year-on-year growth.
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AI marked as top cybersecurity challenge for next year

Tue, 9th Jan 2024
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martech
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iot
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commerce systems
Cybersecurity challenges for 2024, including AI-driven threats, are spotlighted by Kaspersky, urging heightened vigilance in adopting online security measures.