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Smart Communications Stories

Australian Stories

Smart Communications stories

Smart Communications acquires Pendula to boost AI in customer chat
Data Analytics

Smart Communications acquires Pendula to boost AI in customer chat

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

By Melvin Hipolito • 4 min read • Tue, 12th Aug 2025
SmartHUB delivers cloud-native, secure archiving for compliance
Customer Relationship Management

SmartHUB delivers cloud-native, secure archiving for compliance

Smart Communications launches SmartHUB, a cloud-native archiving solution enhancing data access, security, and compliance for sectors like finance and telecom.

By Melvin Hipolito • 4 min read • Wed, 18th Jun 2025
Sonic HealthPlus cuts patient effort by 80% with SmartIQ
Digital Transformation

Sonic HealthPlus cuts patient effort by 80% with SmartIQ

Sonic HealthPlus has teamed up with Smart Communications to digitise its health assessments, reducing patient effort by 80% and improving overall efficiency.

By Sean Mitchell • 3 min read • Thu, 27th Mar 2025

Global Stories

Smart Communications stories

Smart Communications names David Hamilton as Chairman
Software-as-a-Service

Smart Communications names David Hamilton as Chairman

Smart Communications appoints veteran fintech executive David Hamilton as Chairman to steer global expansion and AI push in regulated sectors.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Mar 2026
Smart Communications gains CSA STAR Level 2 in Singapore
Data Protection

Smart Communications gains CSA STAR Level 2 in Singapore

Smart Communications secures CSA STAR Level 2 in Singapore for its AWS-hosted SmartCOMM and SmartIQ, boosting cloud security assurance.

By Sean Mitchell • 4 min read • Tue, 3rd Mar 2026
Smart Communications pursues trusted AI for customers
Unified Communications

Smart Communications pursues trusted AI for customers

Smart Communications helps organisations in regulated industries face down communication challenges every day.

By Anthony Caruana • 5 min read • Tue, 3rd Mar 2026
Smart Communications debuts AI tools for compliance-led CX
Document Management

Smart Communications debuts AI tools for compliance-led CX

Smart Communications launches AI-powered tools to help regulated firms modernise customer communications, data capture and archiving at scale.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Feb 2026
Smart Communications names Heidi Johnson AI leader
Digital Transformation

Smart Communications names Heidi Johnson AI leader

Smart Communications names Heidi Johnson chief product and technology officer as it sharpens AI governance for heavily regulated clients.

By Kaleah Salmon • 2 min read • Fri, 30th Jan 2026
Smart Communications names Heidi Johnson to lead AI push
Data Protection

Smart Communications names Heidi Johnson to lead AI push

Smart Communications appoints Heidi Johnson as chief product and technology officer to spearhead its next phase of AI-led innovation.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 30th Jan 2026
SmartPATH launch brings AI-driven omnichannel communications to ANZ
Digital Transformation

SmartPATH launch brings AI-driven omnichannel communications to ANZ

Smart Communications launches SmartPATH in ANZ, an AI-driven platform streamlining omnichannel communications for regulated industries like insurance and healthcare.

By Melvin Hipolito • 4 min read • Thu, 18th Sep 2025
Cinven acquires majority stake in Smart Communications for growth
Digital Transformation

Cinven acquires majority stake in Smart Communications for growth

Cinven acquires majority stake in Smart Communications to boost global growth and innovation in regulated sectors using its cloud-based customer communication platform.

By Melvin Hipolito • 3 min read • Mon, 4th Aug 2025
Poor data intake drives customer disengagement in Australia & NZ
Digital Transformation

Poor data intake drives customer disengagement in Australia & NZ

Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.

By Sean Mitchell • 4 min read • Wed, 25th Jun 2025
Asia-Pacific organisations honoured for digital transformation
Digital Transformation

Asia-Pacific organisations honoured for digital transformation

Smart Communications has honoured leading Asia-Pacific firms, including ING and Westpac, with 2025 SCALE Awards for digital transformation and customer engagement.

By Moritz Florian • 3 min read • Fri, 9th May 2025
Smart Communications expands cloud archive platform with Joisto
Software-as-a-Service

Smart Communications expands cloud archive platform with Joisto

Smart Communications has acquired cloud archive firm Joisto, enhancing its platform to securely manage regulatory-compliant digital records for enterprises.

By Sean Mitchell • 2 min read • Mon, 28th Apr 2025

Stories from Other Regions

Smart Communications stories

Smart Communications rolls out governance-first AI tools
Digital Transformation

Smart Communications rolls out governance-first AI tools

Smart Communications launches governance-first AI tools in Conversation Cloud, targeting regulated sectors moving from pilots to production.

By Melania Watson • 5 min read • Thu, 5th Feb 2026
Smart Communications launches AWS-powered data centre in Singapore
Software-as-a-Service

Smart Communications launches AWS-powered data centre in Singapore

Smart Communications has launched an AWS-powered data centre in Singapore to enhance secure, compliant digital engagement for ASEAN enterprises.

By Sean Mitchell • 3 min read • Mon, 3rd Nov 2025
Google Cloud and Smart Communications collaborate to enhance Filipino digital services
Public Cloud

Google Cloud and Smart Communications collaborate to enhance Filipino digital services

Google Cloud has partnered with Smart Communicationsto improve the accessibility of essential digital services for Filipinos in collaboration with Searce.

By Shannon Williams • 3 min read • Mon, 30th Oct 2023