Retail Stories

Australian Stories

Retail stories

Yoti adds ConnectID to Australia age assurance platform

Online platforms in Australia will have a simpler way to meet tighter age-check rules without collecting extra personal data from users.

By Karen Joy Bacudo • 4 min read • Today

Global Stories

Retail stories

Customer Relationship Management

Amperity launches Pér AI agent for marketing workflows

The tool aims to cut delays between analysis and campaign action, letting marketers approve AI-suggested steps inside existing systems.

By Mara Sugue • 4 min read • Today

Customer Relationship Management

CAS picks NEWWORK platform for AI-enabled operations

The pilot will link sales, production and logistics data, giving CAS real-time visibility across orders and deliveries as it tests an AI operating layer.

By Joseph Gabriel Lagonsin • 3 min read • Today

Customer Relationship Management

AI in Retail is Only as Good as its Data Foundation

Retailers risk losing customer loyalty to AI agents unless they clean and enrich data, as BCG says GenAI browser traffic to US sites is up 4,700%.

By Greg Brown • 4 min read • Today

Manufacturing

Fujitsu launches retail AI trial for seven Japanese firms

The pilot aims to help retailers turn sales and customer data into faster decisions on stock, layouts and planning, Fujitsu said.

By Mara Sugue • 3 min read • Today

Supply Chain

FreightInsure says lost freight doubles in December

Australian retailers face a January wave of complaints and replacement costs, as missing consignments drive 69% of December transit-claim growth.

By Sofiah Nichole Salivio • 4 min read • Today

Customer Relationship Management

Mastek launches AI-native services to cut software costs

Enterprises could trim underused software spend as Mastek replaces legacy tools with AI-native services tied to business outcomes.

By Sofiah Nichole Salivio • 4 min read • Last week

Fintech

Avalara launches Aviator agent hub for European tax rules

Businesses selling across Europe may cut manual compliance work as Avalara's new agent hub automates tax tasks and keeps records for audits.

By Karen Joy Bacudo • 4 min read • Last week

Gaming

Consistent Infosystems takes partners on Georgia trip

More than 90 IT partners and their families were rewarded with a six-day Georgia trip as the firm seeks to strengthen loyalty in India's hardware market.

By Sofiah Nichole Salivio • 4 min read • Last week

Artificial Intelligence

Animoca partners on AI agents for verified shopping

The pilot aims to let shopping bots prove user eligibility for discounts and benefits while keeping personal data hidden from merchants.

By Karen Joy Bacudo • 4 min read • Last week

Digital Transformation

BP3 appoints Richard Neish as Chief Executive Officer

His remit comes as the consultancy seeks to capture rising demand from regulated industries wanting AI agents governed across complex workflows.

By Mara Sugue • 4 min read • Last week

Stories from Other Regions

Retail stories

Customer Experience

B&M uses digital twin to plan store refits in Wigan

The model is set to inform refurbishments across more than 790 UK and French stores, cutting site visits and helping B&M test layouts before work starts.

By Sofiah Nichole Salivio • 4 min read • Today

Fintech

Centeca names Jesper With-Fogstrup as Chief Executive

The change comes as the group scales an automotive commerce platform supporting more than 5,500 retailers and £6.5 billion in annual loan advances.

By Sofiah Nichole Salivio • 4 min read • Today

Customer Experience

Loops raises USD $3.5 million for commerce AI push

The start-up says the cash will fund product development and global expansion as retailers seek to replace fragmented AI tools with one system.

By Sofiah Nichole Salivio • 4 min read • Today

Customer Experience

UK shoppers say retailers have blind spots in stores

Customer frustration is rising as 55% of shoppers say shops lack full visibility across their premises, risking abandoned sales and lost loyalty.

By Mara Sugue • 3 min read • Yesterday

Construction

Harkness AI tops 50 clients as revenue surges in NZ

Bootstrapped and profitable, the Christchurch startup's rapid growth suggests Kiwi firms are paying for practical AI help rather than standalone tools.

By Karen Joy Bacudo • 4 min read • Yesterday