Raghav Sibal stories
People are talking about RFID again… Here’s why
This month
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cx
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martech
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supply chain systems
RFID technology is making a retail comeback, thanks to cost reductions and multifunctional handheld readers, revolutionising inventory management and customer experience.
ANZ retailers struggle with omnichannel experience
Mon, 25th Mar 2024
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cx
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martech
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omnichannel
ANZ retailers struggle with inventory accuracy, hindering smooth omnichannel shopping experiences, according to a Manhattan Associates study.
Manhattan Associates Australia acclaimed as top workplace
Mon, 19th Feb 2024
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apac
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development
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collaboration
Manhattan Associates Australia lauded as a great workplace according to the Great Place to Work Trust Index© Survey, a testament to its quality workplace culture and employee engagement.
How online returns harm Australian retailers' image
Mon, 28th Aug 2023
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online shopping
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research
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manhattan associates
New research from Manhattan Associates has revealed how online returns processes are detrimental to shaping Australian retailers' perceptions.
Manhattan Associates named finalist for Omnichannel Excellence
Thu, 20th Apr 2023
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martech
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supply chain systems
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omnichannel
Manhattan Associates has been recognised at the 2023 Vendors in Partnership (VIP) awards as an Omni-Channel Excellence finalist in Australia.
Will the Metaverse change retail as we know it in 2023?
Tue, 21st Mar 2023
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martech
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omnichannel
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ar, vr & metaverse
Many futurists have glorified the potential benefits of its positively revolutionary potential for the future of work, retail, and even bigger societal issues.
Manhattan Associates predicts retail tech trends for 2023
Wed, 18th Jan 2023
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robots
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martech
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it automation
The Australian retail landscape will see limited stock, growing volumes of returns and increased customer expectations for online deliveries.
Manhattan Associates releases new solutions for post-purchase activity
Wed, 26th Oct 2022
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martech
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commerce systems
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cx
Manhattan Associates launches new solutions to improve post-purchase experience amid changing customer expectations. Retailers under pressure to meet demands.
Manhattan helping Sonepar transform distribution network
Mon, 18th Jul 2022
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martech
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digital transformation
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supply chain systems
Sonepare is expanding its current Manhattan Active Warehouse Management capabilities to support its ongoing global omnichannel supply chain transformation.
New late-stage order cancellation to improve customer service
Fri, 17th Jun 2022
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uc
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crm
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martech
Manhattan Associates launches late-stage cancellation service to prevent unwanted shipments and costly returns in online retail.
Shortening the click-to-customer cycle through smart technologies
Mon, 23rd May 2022
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uc
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crm
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cx
The race to shorten click-to-customer cycle times is the biggest challenge for retailers in an omnichannel world.
The evolution of POS technology in an omnichannel world
Fri, 22nd Apr 2022
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crm
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cx
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martech
Retailers are redefining the connected commerce era with modern Point-of-Sale (POS) technology at the center, enabling a seamless customer experience.
Orders with multiple shipments causing customer dissatisfaction
Mon, 21st Feb 2022
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crm
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martech
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supply chain systems
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.
Retail trends for 2022 highlight adoption of new tech and staff retention as crucial
Fri, 21st Jan 2022
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supply chain systems
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open source
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manhattan associates
New analysis predicts that the adoption of new systems will shape the retail and supply chain industry in 2022.
Retailers struggling to meet customer expectations during COVID-19
Tue, 5th May 2020
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cx
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martech
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crm
A new study shows omnichannel retailers outperforming pure play online firms in Australia during COVID-19, but all struggle with stock and delivery issues.