eCommerceNews Australia - Technology news for digital commerce decision-makers

Raghav Sibal stories

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ANZ retailers struggle with omnichannel experience
Last month
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cx
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martech
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omnichannel
ANZ retailers struggle with inventory accuracy, hindering smooth omnichannel shopping experiences, according to a Manhattan Associates study.
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Manhattan Associates Australia acclaimed as top workplace
Mon, 19th Feb 2024
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apac
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development
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collaboration
Manhattan Associates Australia lauded as a great workplace according to the Great Place to Work Trust Index© Survey, a testament to its quality workplace culture and employee engagement.
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How online returns harm Australian retailers' image
Mon, 28th Aug 2023
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online shopping
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research
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manhattan associates
New research from Manhattan Associates has revealed how online returns processes are detrimental to shaping Australian retailers' perceptions.
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Manhattan Associates named finalist for Omnichannel Excellence
Thu, 20th Apr 2023
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martech
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omnichannel
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manhattan associates
Manhattan Associates has been recognised at the 2023 Vendors in Partnership (VIP) awards as an Omni-Channel Excellence finalist in Australia.
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Will the Metaverse change retail as we know it in 2023?
Tue, 21st Mar 2023
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martech
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omnichannel
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vr
Many futurists have glorified the potential benefits of its positively revolutionary potential for the future of work, retail, and even bigger societal issues.
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Manhattan Associates predicts retail tech trends for 2023
Wed, 18th Jan 2023
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it automation
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martech
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omnichannel
The Australian retail landscape will see limited stock, growing volumes of returns and increased customer expectations for online deliveries.
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Manhattan Associates releases new solutions for post-purchase activity
Wed, 26th Oct 2022
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martech
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commerce systems
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cx
Manhattan Associates launches new solutions to improve post-purchase experience amid changing customer expectations. Retailers under pressure to meet demands.
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Manhattan helping Sonepar transform distribution network
Mon, 18th Jul 2022
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martech
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inventory management systems
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digital transformation
Sonepare is expanding its current Manhattan Active Warehouse Management capabilities to support its ongoing global omnichannel supply chain transformation.
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New late-stage order cancellation to improve customer service
Fri, 17th Jun 2022
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contact centre
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crm
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martech
Manhattan Associates launches late-stage cancellation service to prevent unwanted shipments and costly returns in online retail.
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Shortening the click-to-customer cycle through smart technologies
Mon, 23rd May 2022
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contact centre
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pos
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crm
The race to shorten click-to-customer cycle times is the biggest challenge for retailers in an omnichannel world.
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The evolution of POS technology in an omnichannel world
Fri, 22nd Apr 2022
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pos
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cx
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crm
Retailers are redefining the connected commerce era with modern Point-of-Sale (POS) technology at the center, enabling a seamless customer experience.
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Orders with multiple shipments causing customer dissatisfaction
Mon, 21st Feb 2022
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crm
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martech
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inventory management systems
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.
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Retail trends for 2022 highlight adoption of new tech and staff retention as crucial
Fri, 21st Jan 2022
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inventory management systems
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open source
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manhattan associates
New analysis predicts that the adoption of new systems will shape the retail and supply chain industry in 2022.
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Retailers struggling to meet customer expectations during COVID-19
Tue, 5th May 2020
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cx
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martech
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crm
Study: Omnichannel retailers outdo pure online shops amid pandemic, yet both fail customer hopes.