Manhattan Associates unveils AI innovations at Melbourne event

Cutting-edge innovations in supply chain planning and generative AI were highlighted during the annual Manhattan Exchange event held in Melbourne. Hosted by Manhattan Associates, a leading provider of supply chain and omnichannel management software, the conference attracted over 200 representatives from various sectors, including retail, logistics, and supply chain industries. The event offered a unique platform for exploring the latest advancements and strategies that are shaping the industry.

The conference, themed "Make the Impossible, Possible," focused on discussions surrounding supply chain innovation, customer engagement, unified commerce, and automation. The event sessions shed light on how emerging technologies are assisting businesses in meeting consumer demands for faster and more flexible fulfilment, alongside more personalised shopping experiences.

As part of its continuing legacy in industry leadership and technological innovation, Manhattan Associates introduced two new groundbreaking solutions at the event: the Manhattan Active Supply Chain Planning Solution and Manhattan Active Maven.

The Manhattan Active Supply Chain Planning Solution is noted as the industry's first unified business planning platform. It enables bi-directional collaboration between supply chain planning and execution systems, allowing planners to evaluate all operational factors in real-time. This capability helps align systems, inventory, and resources with a common business objective.

Manhattan Active Maven, the second innovation unveiled, is a specialised Generative AI (GenAI) solution designed specifically for customer service. In combination with Manhattan Assist, this innovation integrates advanced GenAI capabilities into all Manhattan Active solutions, thereby establishing a new standard for customer service excellence.

Speaking about the event, Raghav Sibal, managing director for Australia and New Zealand at Manhattan Associates, remarked, "Hosting the APAC Exchange Conference allowed us to showcase innovations that truly redefine what's possible in supply chain management. With the introduction of these groundbreaking solutions, we're not just closing gaps in supply chain intelligence – we're setting new benchmarks for efficiency and innovation that will drive the industry forward."

Sibal continued, "Attendees had the unique opportunity to explore and interact with our Omni solutions at the Exchange Pop-Up Store, offering a firsthand look at the technologies shaping the future of retail and supply chain management."

A significant highlight of the conference was the series of presentations given by prominent customer speakers. Among them were Matt Hassall, General Manager of Omni Fulfilment at Super Retail Group; Olivia Vincent, Supply Chain Director at L'Oréal; and David Brennan, General Manager of Supply Chain at Chemist Warehouse.