Productivity stories
ANZ deploys AI-powered Salesforce CRM across business bank, promising faster service, streamlined workflows and time savings for frontline staff.
Australian mortgage law firm Purcell Partners has rebranded as Lextech, signalling a sharper focus on technology alongside its legal services for lenders.
Agencies rush to adopt AI to boost efficiency and margins by 2026, yet many fear churning out low-quality 'slop' that could erode trust.
AI, hybrid cloud and SASE are driving a shift from security sprawl to consolidation, with unified policy control now the top priority.
ScienceLogic launches Skylar Advisor, an AI-native IT ops assistant that proactively surfaces guidance and prioritises actions in real time.
Fico says by 2026 banking AI will be standard infrastructure, heightening fraud risks and putting CIOs and human cyber oversight centre stage.
Ecommpay and Payrails form strategic tie-up, offering large merchants a single API to streamline complex, multi-provider payment stacks.
QuikBot and Illumia have agreed a partnership to roll out governed Physical AI robots across airport retail, airside logistics and MRO.
Most firms plan agentic AI within three years, but Celonis finds clunky processes and poor context threaten ROI and slow deployment.
8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.
Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.
United Rentals deploys a Snowflake-powered AI data agent to let frontline staff query governed financial and operational metrics in plain English.
Chargebase launches a unified platform giving merchants instant Verifi and Ethoca alerts, automating workflows to cut chargebacks and costs.
Rosendin names two co-presidents and expands its senior leadership team to accelerate growth in specialised construction and energy markets.
Canada distils record public input into priorities for a 2026 AI strategy, balancing innovation, security, sovereignty and public trust.
ProGlove co-founder Konstantin Brunnbauer becomes managing director as CEO Stefan Lampa steps down and shifts to an advisory role.
Loop integrates Sendcloud into Ship by Loop 2.0, giving Shopify merchants wider UK and EU carrier choice for simpler, label-free returns.
AI rollouts are lifting UK staff engagement, but new research warns unapproved 'shadow AI' use is outpacing employers' controls.
Cynomi expands its governance platform for MSPs with new NIS 2 tools for Croatia and Belgium and broader AI oversight across Europe.
SME Bank turns to Flagright's AI-native platform for real-time AML monitoring and watchlist screening as it scales across northern Europe.