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Digital Channels Stories - Page 3

Australian Stories

Digital Channels stories

Courier boom makes transport Australia's top new trade
Manufacturing

Courier boom makes transport Australia's top new trade

Courier and home-delivery firms have powered transport to become Australia's fastest-growing new business sector over the past decade.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 4th Mar 2026
Crazy John's collapse: Market change and strategic missteps
Marketing Technologies

Crazy John's collapse: Market change and strategic missteps

From suburban upstart to shuttered chain, Crazy John's rise and fall charts how carriers and online sales rewrote Australia's mobile market.

By Karen Joy Bacudo • 5 min read • Mon, 2nd Mar 2026
ANZ rolls out AI-powered CRM to reshape business banking
Customer Relationship Management

ANZ rolls out AI-powered CRM to reshape business banking

ANZ deploys AI-powered Salesforce CRM across business bank, promising faster service, streamlined workflows and time savings for frontline staff.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026

Global Stories

Digital Channels stories

Salesforce unveils Agentforce AI-powered contact centre
Customer Relationship Management

Salesforce unveils Agentforce AI-powered contact centre

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

By Mark Tarre • 5 min read • Wed, 11th Mar 2026
Smart Communications names David Hamilton as Chairman
Software-as-a-Service

Smart Communications names David Hamilton as Chairman

Smart Communications appoints veteran fintech executive David Hamilton as Chairman to steer global expansion and AI push in regulated sectors.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Mar 2026
Backbase names Didier Van der Coelden CFO for AI push
Software-as-a-Service

Backbase names Didier Van der Coelden CFO for AI push

Backbase appoints Didier Van der Coelden as CFO to steer growth and AI-led banking platform expansion across its global operations.

By Sofiah Nichole Salivio • 3 min read • Mon, 9th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Kentico reveals Site of the Year 2025 award winners
Software-as-a-Service

Kentico reveals Site of the Year 2025 award winners

Kentico crowns global winners of its Site of the Year 2025 awards, spotlighting standout Xperience-powered digital projects across sectors.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Feb 2026
AI-linked security incidents surge amid skills gap
Malware

AI-linked security incidents surge amid skills gap

Most firms suffered AI-linked cyber incidents last year, yet many still rate their security as above average amid a widening skills gap.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
Kentico unveils AIRA agents to transform marketing work
Enterprise Content Management

Kentico unveils AIRA agents to transform marketing work

Kentico launches AIRA Agentic Suite, bringing task-specific AI agents into its Xperience platform to automate and refine marketing workflows.

By Mark Tarre • 3 min read • Thu, 5th Feb 2026
Banks struggle to turn AI spending into real revenue gains
Digital Transformation

Banks struggle to turn AI spending into real revenue gains

Banks worldwide pour billions into AI, but Dyna.Ai warns only a small minority are turning pilots into tangible, scalable revenue gains.

By Shannon Williams • 4 min read • Wed, 4th Feb 2026
Wibmo ranks 41st in 2025 Chartis retail analytics list
Data Analytics

Wibmo ranks 41st in 2025 Chartis retail analytics list

Wibmo takes 41st spot in Chartis 2025 Retail Banking Analytics 50, highlighting its growing role in payments security and AI-driven decisioning.

By Kaleah Salmon • 3 min read • Thu, 29th Jan 2026

Stories from Other Regions

Digital Channels stories

Wickes debuts home improvement retail media network
Digital Transformation

Wickes debuts home improvement retail media network

Wickes has launched Wickes Connected Retail Media with Epsilon, blending store and digital data to target home improvement shoppers.

By Sofiah Nichole Salivio • 4 min read • Mon, 2nd Mar 2026
UK restaurants back tech, prioritising online ordering
Robotics

UK restaurants back tech, prioritising online ordering

UK restaurants plan fresh tech investment for 2026, betting most heavily on online ordering and delivery ahead of AI and smart kitchens.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026
eG Innovations names Joanne Bowey to lead New Zealand
Hybrid Cloud

eG Innovations names Joanne Bowey to lead New Zealand

eG Innovations launches in New Zealand, appointing veteran cloud executive Joanne Bowey to drive growth in digital experience monitoring.

By Mark Tarre • 3 min read • Mon, 23rd Feb 2026
8x8 adds AI tools to contact centre and WhatsApp CX
Unified Communications

8x8 adds AI tools to contact centre and WhatsApp CX

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
TitanX buys FrontSpin to boost AI-powered cold calling
Software-as-a-Service

TitanX buys FrontSpin to boost AI-powered cold calling

TitanX snaps up FrontSpin in an eight-figure deal, fusing AI phone-intent data with power dialling to lift cold call connect rates.

By Mark Tarre • 3 min read • Thu, 19th Feb 2026