Customer service stories - Page 27

Freshworks has appointed Venki Subramanian as Senior Vice President of Product Management for Customer Experience, aiming to enhance its offerings for over 68,000 clients.

Companies risk eroding their brand reputation through poor debt collection practices, as accounts teams are crucial in shaping customer perception and trust.

The eCommerce landscape in Australia is set for upheaval as Amazon introduces its budget-focused Haul storefront to compete with Temu's swift rise.

As Australia prepares for 2025, agentic automation is set to revolutionise industries, enhancing productivity and collaboration through advanced AI capabilities.

Rimini Street has garnered multiple prestigious awards, including the Trust Radius 2025 Buyer's Choice, recognising its excellence in client service and support.

FourKites has launched its Intelligent Control Tower, leveraging real-time data and AI to transform supply chain management and enhance operational efficiency.

Motorola Solutions is set to acquire Theatro, a Texas-based firm specialising in AI-driven software for frontline workers, enhancing safety and productivity.

Integrity360 has acquired South African cybersecurity firm Nclose, enhancing its global presence and expanding its staff to over 180 in the region.

Artificial intelligence is transforming the hospitality sector in Australia, with 85% of operators embracing AI to enhance efficiency and guest experience.

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

Spreetail has launched a profit-sharing initiative, Shareback, to reward top partners who exceed profit expectations with a share of unexpected margins.

Proto has unveiled the first autonomous AI-powered holographic conversational agents at AWS re:Invent, showcasing groundbreaking multi-agent AI technology.

Watco has teamed up with Blue Yonder to enhance freight services, offering real-time pricing and booking to tackle industry challenges.

FUJIFILM CodeBlue Australia has revolutionised managed IT services by abolishing long-term contracts, offering clients flexibility and improved customer satisfaction.

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

Research by Appian shows that despite digital adoption, 78% of Australian energy firms struggle with data accessibility, risking operational efficiency.

Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.

Pegasystems has unveiled the latest Pega Smart Investigate Enterprise Edition, enhancing banks' capabilities in processing payment exceptions with AI automation.