Customer service stories - Page 26

MATE has partnered with beIN SPORTS, offering new subscribers complimentary access to global sports content without added costs, just ahead of the Carabao Cup Final.

Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.

Empowering women in the workplace is crucial for business success, with flexible policies at Ricoh fostering a supportive environment that boosts productivity.

As International Women's Day highlights the slow progress of gender diversity in tech, experts call for a re-evaluation of skillsets to foster innovation and inclusion.

David Manassa has been appointed Client Development Director at VECTEC, marking a strategic move to enhance client experience amid the firm's rapid growth.

In addition to responding intuitively to voice commands, Alexa+ can actively manage and orchestrate other connected services and devices.

ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.

Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.

Marcura has unveiled a comprehensive upgrade to its services, integrating AI-powered automation to enhance efficiency in the maritime sector.

With cyber attacks hitting Australian firms every six minutes, Teleperformance unveils Cloud Campus to bolster data security for remote workforces.

A landmark ownership deal has secured CDC's AUD $17 billion valuation, ensuring its sovereign status while enabling significant growth in data centre operations.

Anthropic has launched its Claude 3.5 Sonnet model on Amazon Bedrock in Sydney, assisting Australian organisations in advancing their AI capabilities.

Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.

Oracle NetSuite has unveiled new generative AI features aimed at boosting operational efficiency for businesses across Australia and New Zealand.

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

Babeltext launches an AI-driven messaging platform aimed at breaking language barriers, enabling real-time communication in 195 languages for global users.

WatchGuard Technologies has joined the Amazon Web Services ISV Accelerate Program to enhance its global cybersecurity offerings via the AWS Marketplace.

monday.com has unveiled its ambitious AI Vision, set to integrate artificial intelligence across its products by 2025, aiding businesses in their digital transformation.

Technology is transforming the Australian hospitality sector, with a report revealing 47% of operators find it boosts efficiency amid rising costs.

HubSpot has launched its first data centre in Australia, enabling local businesses to enhance performance and data sovereignty while meeting compliance needs.