Customer Loyalty stories - Page 18

Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.

There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.

New Eagle Eye research reveals how grocery retailers can win with customer loyalty standards and practices in light of the current economic climate.

Khoros hire Lindsay Sanchez as its Chief Marketing Officer to lead the company's next phase of growth and innovation in digital-first customer engagement.

Zendesk, has released the company's latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.

When asked which brand characteristics are essential for building customer loyalty, value for money was the most popular, chosen by 77% of respondents.

Acoustic, a global marketing and customer experience provider for B2C brands, has appointed Mark Cattini as its new CEO to accelerate its vision.

Casey George appointed as Talend's Chief Revenue Officer, bringing expertise in scaling SaaS companies and accelerating growth.

Anurag Vasisth joins us to share more about Loyalty Now, its offerings, and the company's infrastructure in Asia Pacific.

Fintech disruptors and a desire for personalized experiences are shaking up customer loyalty in the financial services industry.

Competition is heating up in APAC's QSR industry. To stay profitable, restaurants must embrace digital transformation and personalized marketing.

There is a key gap between brand manufacturer drivers for D2C deployment and their executional shortfalls, a new report reveals.

It's no secret brands are at the forefront of data usage and capture, especially those with an eCommerce element in their businesses.

Salesforce has announced new products for consumer goods companies to help brands navigate increasing market complexity more easily.

Adobe has announced results from a study, which finds a strong correlation between brand trust and consumer behaviour.

Online marketplaces have become increasingly popular, but companies must pay attention to the user experience to avoid potential pitfalls.

The ideal way to engage consumers is through real-time, hyper-personalised experiences, a new eConsultancy report reveals.

There's no doubt about it – incorporating a robust customer loyalty program in almost any consumer-facing business can pay off.

Boost Mobile has doubled its market share over the past four years and now has more than 7% of Australia's prepaid market, equivalent to over 700,000 people.

We've been discussing the death of the cookie for a long time. Google announced plans to entirely phase out third-party cookies within two years.