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Customer engagement stories

Kentico posts record recurring revenue on SaaS AI demand
Software-as-a-Service

Kentico posts record recurring revenue on SaaS AI demand

Higher SaaS adoption and AI demand helped lift Kentico to record annual recurring revenue, outpacing a market growing only in single digits.

By Mark Tarre • 4 min read • Today
Temenos wins US regional bank for cloud core upgrade
Software-as-a-Service

Temenos wins US regional bank for cloud core upgrade

The deal gives the lender a cloud-based core banking platform on Microsoft Azure, aimed at easing operations and supporting growth.

By Karen Joy Bacudo • 3 min read • 3 days ago
Microsoft launches AI sales & service tools in Copilot
Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • 3 days ago
SBS launches AI foundation for banks on existing systems
Software-as-a-Service

SBS launches AI foundation for banks on existing systems

The rollout could help more than 1,500 institutions use generative AI on trusted in-house data without disrupting core banking operations.

By Karen Joy Bacudo • 3 min read • Last week
ThetaRay appoints Santander veteran to strategy role
Fintech

ThetaRay appoints Santander veteran to strategy role

The hire brings Santander compliance expertise into ThetaRay as banks face tougher anti-money laundering oversight and demand proof their controls work.

By Karen Joy Bacudo • 4 min read • Last week
Klaviyo adds social marketing tool to consumer CRM platform
Customer Relationship Management

Klaviyo adds social marketing tool to consumer CRM platform

Brands can now capture social engagement as customer data, as Klaviyo's new tool helps turn followers into consented contacts across channels.

By Regine Laguilles • 4 min read • Last week
Scality & WEKA expand France AI support partnership
Data Protection

Scality & WEKA expand France AI support partnership

French organisations deploying AI workloads will now get local sales and French-language support as Scality takes the front line for WEKA's joint stack.

By Mark Tarre • 4 min read • Last week
AS Watson appoints 31 tech partners for AI retail push
Data Analytics

AS Watson appoints 31 tech partners for AI retail push

Its 17,000-store group is broadening AI use from customer service to operations and analytics as it deepens ties with suppliers.

By Joseph Gabriel Lagonsin • 5 min read • Last week
KredosAi raises USD $7 million in Series A led by BMW
Software-as-a-Service

KredosAi raises USD $7 million in Series A led by BMW

Rising delinquencies are pushing enterprises to adopt AI collections tools, as BMW i Ventures backs KredosAi's USD $7 million Series A.

By Karen Joy Bacudo • 3 min read • Last week
Braze teams up with Databricks on data integration
Marketing Technologies

Braze teams up with Databricks on data integration

The tie-up should let brands move customer data and campaign signals between systems faster, while cutting middleware, sprawl and governance risk.

By Mark Tarre • 4 min read • Last week
Kwik Trip adds AI loyalty campaigns with Eagle Eye
Data Protection

Kwik Trip adds AI loyalty campaigns with Eagle Eye

The rollout gives 5.25 million shoppers tailored offers and gives brands clearer proof of sales impact, as convenience retail shifts to AI targeting.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Infobip launches PitchMate AI agent for football fans
Digital Transformation

Infobip launches PitchMate AI agent for football fans

Football fans can now get fixtures, stats and games in WhatsApp and RCS as Infobip deepens its push into sports engagement.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Customer engagement stories

Kraken rebuilds mobile app around users' financial goals
Crypto

Kraken rebuilds mobile app around users' financial goals

The redesign is aimed at making crypto trading less daunting for users seeking help to buy a house, save for retirement or build a cushion.

By Karen Joy Bacudo • 3 min read • 3 days ago
SolutionsHub names David Lyons as non-executive director
Gaming

SolutionsHub names David Lyons as non-executive director

Demand is rising for licensing advice as Ireland's gambling rules tighten, with businesses facing a more formal regulatory regime.

By Karen Joy Bacudo • 3 min read • 3 days ago
Rithum appoints Kim Miller as Chief Marketing Officer
Software-as-a-Service

Rithum appoints Kim Miller as Chief Marketing Officer

The appointment comes as the commerce software group seeks to sharpen its market position and deepen customer engagement amid tougher competition.

By Sofiah Nichole Salivio • 4 min read • Last week
Truecaller report flags trust gap in India business calls
Unified Communications

Truecaller report flags trust gap in India business calls

Unfamiliar numbers are fuelling a trust gap in Indian business calls, despite most consumers still preferring voice for urgent matters.

By Mark Tarre • 4 min read • Last week
UK marketers miss cultural moments, Optimizely finds
Customer Experience

UK marketers miss cultural moments, Optimizely finds

More than half of UK consumers are likelier to engage when brands react to live events, but internal bottlenecks are slowing marketers down.

By Sofiah Nichole Salivio • 4 min read • Last week
Vercel signs Mercedes-AMG PETRONAS Formula One deal
Software-as-a-Service

Vercel signs Mercedes-AMG PETRONAS Formula One deal

The partnership gives Mercedes-AMG PETRONAS a new digital platforms partner as Formula One teams court technology firms for more than logo space.

By Sofiah Nichole Salivio • 4 min read • This month