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Customer data Stories

Australian Stories

Customer data stories

Is your customer data ready for Australia's AML reforms?
Customer Experience

Is your customer data ready for Australia's AML reforms?

Thousands of firms face higher risks of fines and delays unless customer records are verified and kept current before July 2026.

By Edmund Ng • 4 min read • Yesterday
Sweet As launches AI hospitality discovery platform
Digital Transformation

Sweet As launches AI hospitality discovery platform

Diners in Sydney now have a new way to find venues, while operators can tap first-party data and commission-free bookings.

By Sean Mitchell • 3 min read • 2 days ago
Australians join more loyalty schemes but use fewer
Customer Experience

Australians join more loyalty schemes but use fewer

Australian brands face a tougher loyalty market as 93% of consumers hold memberships, yet active use has fallen and relevance is lagging.

By Sean Mitchell • 4 min read • 5 days ago
Robotic Marketer launches all-in-one marketing platform
Software-as-a-Service

Robotic Marketer launches all-in-one marketing platform

By tying strategy to revenue outcomes, the platform aims to help mid-sized firms prove marketing's return and cut tool sprawl.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Australia's tech leaders back Albanese's AI strategy
Data centers

Australia's tech leaders back Albanese's AI strategy

Executives said clearer rules could speed adoption, ease copyright disputes and help Australia turn AI into a commercial edge in mining and retail.

By Mark Tarre • 5 min read • Last week

Global Stories

Customer data stories

Epsilon launches Brand Pages for retailer websites
Digital Transformation

Epsilon launches Brand Pages for retailer websites

Retailers gain a templated way to host branded content and shoppable pages, as suppliers seek better visibility and clearer sales attribution.

By Mark Tarre • 4 min read • 3 days ago
2026 holiday predictions: The evolving customer journey
Digital Transformation

2026 holiday predictions: The evolving customer journey

Rising fraud, shipping costs and AI-driven shopping are set to squeeze retailers' margins this holiday season unless customer data improves.

By Edmund Ng • 4 min read • 3 days ago
Amperity's CMO reveals how continuous decisioning fuels loyalty innovation
Software-as-a-Service

Amperity's CMO reveals how continuous decisioning fuels loyalty innovation

Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.

By Bridget Perry • 4 min read • 4 days ago
Mentorloop adopts RexCommand to curb shadow AI use
Software-as-a-Service

Mentorloop adopts RexCommand to curb shadow AI use

The 76-person software firm says the move will cut shadow AI risks and save about USD $150,000 a year in governance costs.

By Mark Tarre • 4 min read • 5 days ago
Hospitality POS shifts to connected self-service platforms
Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • Last week
SecurityBridge launches SAPMAP to map attack paths
Data Protection

SecurityBridge launches SAPMAP to map attack paths

Security teams can now trace how one SAP flaw could spread across finance, payroll and supply chains, with access tightly restricted.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AI leaders urge pragmatic adoption beyond the hype
Data Protection

AI leaders urge pragmatic adoption beyond the hype

Adoption is stalling where firms lack clean data, strong workflows and guardrails, raising risks in retail, healthcare and IT.

By Sean Mitchell • 4 min read • Last week
Sprinklr adds AI tools to speed customer responses
Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AI reshapes customer data, loyalty and marketing decisions
Data Protection

AI reshapes customer data, loyalty and marketing decisions

Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.

By Mark Tarre • 5 min read • Last week

Stories from Other Regions

Customer data stories

Kritmatta launches AI agent platform for SME businesses
Software-as-a-Service

Kritmatta launches AI agent platform for SME businesses

Small businesses could cut manual admin as the new tool links emails, CRM records and chats into one workflow for review.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Retailers lag on core system integration, survey finds
Customer Relationship Management

Retailers lag on core system integration, survey finds

Fragmented systems are squeezing margins and slowing decisions for most direct-to-consumer brands, according to a survey of retail leaders.

By Sean Mitchell • 4 min read • 4 days ago
Salesforce launches SMB Growth Kit for India's firms
Software-as-a-Service

Salesforce launches SMB Growth Kit for India's firms

Indian SMBs can go live in four to six weeks as Salesforce bundles sales, chat and analytics tools with setup support.

By Mark Tarre • 4 min read • 4 days ago