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Why You Need Phone Validation in Your Customer Data Toolkit
Customer Relationship Management

Why You Need Phone Validation in Your Customer Data Toolkit

Invalid customer phone numbers can drive up costs, disrupt messages and weaken fraud checks across marketing and support systems.

By Bobby Joseph • 6 min read • Today
Ceva cyber attack spreads across supply chain firms
Digital Transformation

Ceva cyber attack spreads across supply chain firms

Disruption has spread beyond Ceva as retailers and brands report delayed shipments and possible exposure of customers' personal data.

By Mark Tarre • 5 min read • Yesterday
South East Asia & India launch loyalty industry body
Customer Relationship Management

South East Asia & India launch loyalty industry body

The new body seeks to help brands retain customers as Asia-Pacific loyalty spending is forecast to reach USD $141.8 billion by 2030.

By Karen Joy Bacudo • 4 min read • 2 days ago
me&u launches reservations platform with Aria partnership
Software-as-a-Service

me&u launches reservations platform with Aria partnership

The launch could help venues cut supplier sprawl and recognise returning diners across bookings, orders and events in one system.

By Mark Tarre • 5 min read • 2 days ago
Decile launches AI assistant eCommerce analytics MCP
Software-as-a-Service

Decile launches AI assistant eCommerce analytics MCP

Marketers can now query customer data and build audience segments inside AI chats, cutting out separate dashboards and campaign tools.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Customer data integration: A data quality checklist
Data Protection

Customer data integration: A data quality checklist

Poor data quality can make integrated customer records unreliable, driving wasted spend, compliance risk and manual correction work.

By Shivani Pimpili • 6 min read • 3 days ago
Google expands BigQuery transfer service with new connectors
Hybrid Cloud

Google expands BigQuery transfer service with new connectors

Enterprises will be able to move more sales, marketing and database data into BigQuery as Google adds connectors for SQL Server and Shopify.

By Sean Mitchell • 4 min read • Last week
What Role Does Data Quality Play in Data Governance?
Data Analytics

What Role Does Data Quality Play in Data Governance?

Poor data is derailing AI projects and inflating delivery errors, customer service failures and compliance risks across organisations.

By Edmund Ng • 5 min read • Last week
Sentra launches Shadow AI DLP to block sensitive data
Software-as-a-Service

Sentra launches Shadow AI DLP to block sensitive data

Boards are under pressure to curb staff use of ChatGPT and similar tools, as pasted data could expose customer records and source code.

By Sofiah Nichole Salivio • 4 min read • Last week
Gallagher's Corey Russell wins Security Innovator award
Digital Transformation

Gallagher's Corey Russell wins Security Innovator award

The award spotlights a migration tool that could cut time, cost and errors for customers replacing ageing access control systems.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Thomson Reuters unveils in-house AI model for lawyers
Software-as-a-Service

Thomson Reuters unveils in-house AI model for lawyers

The in-house system is now the default in CoCounsel Legal, as Thomson Reuters seeks tighter control over accuracy and cost in high-stakes work.

By Sean Mitchell • 4 min read • Last week
How to prevent fake signups on your Shopify store
Data Protection

How to prevent fake signups on your Shopify store

Fake addresses are inflating discount redemptions and weakening email deliverability, costing merchants margin and trust in their data.

By Edmund Ng • 6 min read • Last week

Stories from Other Regions

Customer data stories

Merkle expands ASDA partnership for George digital growth
Customer Relationship Management

Merkle expands ASDA partnership for George digital growth

ASDA is betting on George's online sales growth as Merkle takes a broader role in a five-year plan to improve the brand's digital offer.

By Sean Mitchell • 3 min read • 2 days ago
UK merchants want point-of-sale tech beyond payments
Software-as-a-Service

UK merchants want point-of-sale tech beyond payments

Merchants are prioritising stock, data and software links over card acceptance as point-of-sale systems become part of daily operations.

By Mark Tarre • 4 min read • 3 days ago
nCino launches Mortgage MCP for lenders' AI agents
Software-as-a-Service

nCino launches Mortgage MCP for lenders' AI agents

Mortgage lenders could cut routine admin time as nCino's new tool lets AI agents act within existing permissions and audit logs.

By Karen Joy Bacudo • 4 min read • 4 days ago
New Zealand lenders adopt AI amid data readiness gap
Data Protection

New Zealand lenders adopt AI amid data readiness gap

Most lenders still lack the data quality and governance needed to trust AI, even as 76% use it for credit and fraud decisions.

By Sean Mitchell • 4 min read • 4 days ago
HomeVault launches AI property records platform globally
Software-as-a-Service

HomeVault launches AI property records platform globally

Missing warranties and compliance papers could now delay claims and sales less often, as the New Zealand startup takes its property records tool worldwide.

By Mark Tarre • 4 min read • Last week