Conversational AI stories - Page 4

Elastic's Ken Exner insists “software is not dead” as the firm touts AI-powered search, context engineering and new agent-building tools.

Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

OpenAI unveils GPT-5.3 Instant, promising smoother, more direct ChatGPT conversations, fewer refusals and improved accuracy on web-sourced facts.

Brilliant Labs' Halo glasses will run vision and voice AI on-device via partners Neuphonic and TheStage AI, promising faster, more private wearables.

Netskope unveils NewEdge AI Fast Path to speed secure enterprise traffic to major AI clouds, cutting latency for chatbots and agents.

Chaty links its AI voice receptionist to ROLLER, letting attractions take bookings, payments and manage calls automatically around the clock.

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

Carsales has added AI Voice Search to its iOS app, letting Australians find cars by speaking natural phrases, with Android to follow soon.

Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

Saviynt taps Amazon Q to add conversational AI and deeper cross-app risk context, helping identity teams automate investigations and fixes.

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

Oura launches an AI health model tailored to women, blending medical insight with Oura Ring data to support users through life stages.

AI assistants are reshaping B2B discovery, forcing CIOs, CTOs and CMOs to rebuild content for zero‑click, conversational buying journeys.

Awin launches Campaign Builder and smarter partner recommendations to slash affiliate setup times and sharpen performance reporting.

TechnologyOne launches Guide, an AI assistant to streamline council services and student support across Australia and New Zealand.

AI and unified commerce will become core to Australian retail by 2026, as rising expectations force investment in real-time systems.

Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.

One million professionals across 107 countries now use Thomson Reuters' CoCounsel AI, as the tool spreads through tightly regulated sectors.