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Conversational AI stories

Adidas rolls out AI legal chatbot for staff guidance
Digital Transformation

Adidas rolls out AI legal chatbot for staff guidance

Legal staff at the sportswear group hope the tool will cut policy overload and surface staff concerns that were previously never raised.

By Sean Mitchell • 5 min read • Today
Backbase buys Kasisto to bolster banking AI platform
Software-as-a-Service

Backbase buys Kasisto to bolster banking AI platform

Banks could gain a single AI system for customer requests, as Backbase folds Kasisto's tools into its software and boosts its US reach.

By Karen Joy Bacudo • 3 min read • Today
Infosys, ANA & LIONS launch CMO AI Hub for members
Digital Transformation

Infosys, ANA & LIONS launch CMO AI Hub for members

The member-only hub gives 1,200 global marketing leaders a secure way to query shared insights and case studies as AI reshapes their jobs.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Epicor launches Prism AI for UK & Europe ERP users
Manufacturing

Epicor launches Prism AI for UK & Europe ERP users

Manufacturers and distributors can now query live ERP data in context, as the new tool aims to ease skills shortages and speed decisions.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Cloudflare & beehiiv add AI crawl controls for publishers
Infrastructure-as-a-Service

Cloudflare & beehiiv add AI crawl controls for publishers

Newsletter publishers can now see and block AI crawlers from inside beehiiv, as concerns grow over scraping and lost archive value.

By Mark Tarre • 4 min read • Yesterday
Twilio voice AI builds Guinness price index across pubs
Digital Transformation

Twilio voice AI builds Guinness price index across pubs

Thousands of pub prices were gathered by automated calls, showing how voice AI can do large-scale field research beyond chatbots.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Perion launches Ask Perion for self-serve ad planning
Software-as-a-Service

Perion launches Ask Perion for self-serve ad planning

Marketers juggling multiple ad channels may cut planning time as Perion rolls out AI tools that turn briefs and data into media plans.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Infobip jumps to 16th on Fortune Europe's innovation list
Software-as-a-Service

Infobip jumps to 16th on Fortune Europe's innovation list

The Croatian group's climb into Fortune's top 25 highlights its growing AI push and puts it ahead of 51 rivals from last year's ranking.

By Sean Mitchell • 3 min read • 3 days ago
Pebl expands Alfie to handle HR tasks inside platform
Software-as-a-Service

Pebl expands Alfie to handle HR tasks inside platform

HR teams can now automate approvals and reporting in Pebl's platform, cutting tickets as the company expands Alfie beyond employee Q&A.

By Mark Tarre • 3 min read • Last week
Wialon launches ChatGPT app for fleet managers platform
Software-as-a-Service

Wialon launches ChatGPT app for fleet managers platform

Fleet operators can now query vehicle and fuel data in ChatGPT, as Wialon's new app aims to cut time spent on reports and menus.

By Joseph Gabriel Lagonsin • 4 min read • Last week
DoubleVerify launches DV Neura for agentic ad workflows
Marketing Technologies

DoubleVerify launches DV Neura for agentic ad workflows

The new system lets advertisers query verification data through AI assistants and approve campaign changes as automation spreads across ad buying.

By Mark Tarre • 4 min read • Last week
Taboola opens DeeperDive ads to AI chatbot providers
Marketing Technologies

Taboola opens DeeperDive ads to AI chatbot providers

AI chatbot firms can now sell adverts against user queries, as Taboola extends DeeperDive's monetisation system beyond publishers.

By Sean Mitchell • 4 min read • Last week
Australians turn to ChatGPT ahead of Socceroos clash
Generative AI

Australians turn to ChatGPT ahead of Socceroos clash

Searches for live streams, player stats and matchups have surged as fans seek quick World Cup updates before the Socceroos face the United States.

By Mark Tarre • 3 min read • Last week
Salesforce buys Fin in USD $3.6bn AI customer service deal
Software-as-a-Service

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • Last week

Stories from Other Regions

Conversational AI stories

HiBob launches Slack integration for HR data access
Software-as-a-Service

HiBob launches Slack integration for HR data access

Employees can now query HR records in Slack, as HiBob says workforce data will help AI agents make better workplace decisions.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Groov AI health coach lifts user confidence by 32%
Data Privacy

Groov AI health coach lifts user confidence by 32%

Users seeking help with sleep, stress and other everyday issues are driving early uptake of Groov's AI support in New Zealand.

By Joseph Gabriel Lagonsin • 5 min read • 3 days ago
Stewart Golf cuts customer response times to one minute
Digital Transformation

Stewart Golf cuts customer response times to one minute

Weekend and overseas customers are getting answers far faster, as the golf trolley maker's AI assistant now handles most routine queries around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last week
iQanAI launches conversational AI sales app across SEA
Software-as-a-Service

iQanAI launches conversational AI sales app across SEA

Businesses across Singapore, Malaysia and Indonesia can now automate multilingual chat sales around the clock, reducing missed leads and follow-up delays.

By Mark Tarre • 3 min read • Last week