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Consumer NZ Stories - Page 2

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Consumer NZ stories

Spark and Vodafone need to up their customer service game
Customer Relationship Management

Spark and Vodafone need to up their customer service game

Consumer NZ slams Spark and Vodafone for poor customer service as consumers face long wait times to get support.

By Shannon Williams • 3 min read • Wed, 3rd Feb 2016
Slingshot comes to the rescue of elderly Wellington residents
Unified Communications

Slingshot comes to the rescue of elderly Wellington residents

Slingshot and Consumer NZ have finalised an agreement to provide more affordable services to elderly UFB customers in Wellington.

By Catherine Knowles • 2 min read • Wed, 6th May 2015
Consumer NZ campaign targets telco unfair contract terms
Unified Communications

Consumer NZ campaign targets telco unfair contract terms

The ban will apply to unfair terms in standard-form consumer contracts used by electricity retailers, telcos, finance providers, pay-TV operators.

By Shannon Williams • 2 min read • Mon, 16th Mar 2015

Stories from Other Regions

Consumer NZ stories

Banks 'could do more' as another email scam targets Kiwis
Kiwibank

Banks 'could do more' as another email scam targets Kiwis

Hackers are getting access to email accounts and altering bank account numbers on invoices before they reach the client, according to Consumer NZ.

By Shannon Williams • 2 min read • Mon, 30th May 2016
Kiwis love their iPhones, according to ConsumerNZ awards
Apple

Kiwis love their iPhones, according to ConsumerNZ awards

Kiwis show iPhone adoration, as Apple nabs ConsumerNZ's mobile top brand accolade with soaring satisfaction scores.

By Shannon Williams • 2 min read • Wed, 16th Mar 2016
Who are NZ's best mobile service provider and ISP?
Skinny Mobile

Who are NZ's best mobile service provider and ISP?

Skinny Mobile wins Best Mobile Service Provider at Consumer NZ People's Choice Awards; Inspire Net also wins in ISP category.

By Shannon Williams • 3 min read • Tue, 23rd Feb 2016
100% Appliances wins People's Choice Award for top retailers
Consumer NZ

100% Appliances wins People's Choice Award for top retailers

100% Appliances clinches Consumer NZ's People's Choice Award for superior service and satisfaction, outshining larger rivals.

By Heather Wright • 1 min read • Fri, 13th Nov 2015
Big name tech retailers fail to win customer support in Consumer survey
Noel Leeming

Big name tech retailers fail to win customer support in Consumer survey

New Zealand's big name electronics stores have been slammed in a new Consumer NZ survey, with only 40% of some store's customers recommending them.

By Heather Wright • 2 min read • Wed, 11th Nov 2015
Extended warranties: are you being ripped off?
Noel Leeming

Extended warranties: are you being ripped off?

Sales staff at big-box retailers including Noel Leeming, Harvey Norman and Smiths City have been promoting extended warranties with misleading claims.

By Shannon Williams • 2 min read • Thu, 2nd Apr 2015
Do Not Knock stickers to deter door-to-door sellers
Data Privacy

Do Not Knock stickers to deter door-to-door sellers

Consumer NZ fights against dodgy door-to-door sellers with nationwide campaign and free “Do Not Knock” stickers. 70% of members want them to stop calling.

By Shannon Williams • 2 min read • Tue, 4th Nov 2014