Consumer NZ Stories

Australian Stories

Consumer NZ stories

Australia bans card surcharges - will we follow suit?

Kiwi shoppers could soon be spared paywave fees, with support growing for a New Zealand ban after Australia's new rules took effect on Thursday.

By Susan Edmunds • 3 min read • This month

Global Stories

Consumer NZ stories

Unified Communications

Who's the greatest NZ Internet provider of them all? Winners announced

The inaugural Broadband Compare Awards ceremony took place last night to determine New Zealand's best broadband provider. So who won?.

By Ashton Young • 2 min read • Fri, 3rd Nov 2017

Gaming

Who offers the best broadband for gaming? We're about to find out

The finalists of the Broadband Compare awards have been announced in anticipation of the event, set to take place November 2nd 2017.

By Julia Gabel • 2 min read • Thu, 28th Sep 2017

Customer Relationship Management

Surprise surprise: NZ telcos need to up customer service game

The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.

By Shannon Williams • 2 min read • Thu, 2nd Feb 2017

Stories from Other Regions

Consumer NZ stories

Commerce Commission

Card fee regulations are here, so why are card surcharges more common than ever?

Consumers are still being hit by hefty card surcharges as retailers say lower interchange fees are hard to track and not yet filtering through.

By Susan Edmunds • 4 min read • This month

Urban Planning

Where have all the ATMs gone?

Fewer free cash points are leaving many New Zealanders facing fees, longer trips and concerns about access as ATMs disappear.

By Susan Edmunds • 3 min read • Wed, 12th Aug 2026

Power / Energy

Domestic savings means more industrial supply

Accelerating heat pump adoption could save households GBP £1.5 billion a year and free up gas for industry as supplies dwindle.

By Staff Writer • 4 min read • Wed, 4th Feb 2026

Power / Energy

Heat pumps to save commercial business

Energy bills and gas demand could fall sharply as a new report says faster heat pump adoption would protect jobs and keep businesses open.

By Staff Writer • 3 min read • Mon, 18th Aug 2025

Cybersecurity

New government 'alliance' formed to combat online scammers

New Zealand's government forms 'Anti-Scam Alliance' with banks, police and tech firms to tackle online scams through real-time data sharing.

By Craig McCulloch • 2 min read • Fri, 11th Jul 2025

Power / Energy

Toast Electric expands to help families facing winter hardship

Toast Electric is expanding to Horowhenua and Wairarapa, aiding New Zealand families struggling with winter energy hardship through discounted electricity and support programmes.

By Melania Watson • 4 min read • Thu, 12th Jun 2025

REANNZ

Efforts to bridge New Zealand's rural connectivity gap

The Rural Connectivity Symposium in Rotorua gathered over 200 attendees to address New Zealand's rural digital divide, highlighting urgent connectivity needs.

By Kaleah Salmon • 3 min read • Tue, 29th Oct 2024

Consumer NZ

Consumer NZ unveils guide to aid Kiwis in cost-of-living squeeze

Consumer NZ launches has introduced a new guide to assist New Zealanders in making significant savings in 2024 amid the cost-of-living squeeze.

By Shannon Williams • 3 min read • Fri, 29th Dec 2023

Power / Energy

NZ Compare calls foul of EA deal with Powerswitch

The Electricity Authority for extending a $2.8m taxpayer-funded contract with Powerswitch, despite criticism of its failure to reduce consumer power prices.

By Shannon Williams • 5 min read • Thu, 20th Jul 2023

Marketing Technologies

Kiwis need to prioritise online security during Black Friday sales

Mastercard urges Kiwis to prioritise online security during Black Friday sales, releasing a guide to help shoppers avoid fraud as online shopping surges.

By Shannon Williams • 5 min read • Tue, 26th Nov 2019