Chatbots stories - Page 24
Nine reasons to launch an intelligent chatbot
Wed, 20th Nov 2019
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uc
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martech
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ai
Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
Case study: Effective chatbot applications in enterprise environments
Wed, 20th Nov 2019
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uc
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martech
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rpa
AI-powered chatbots transform enterprise operations by automating onboarding, aiding new hires, and streamlining HR tasks, as rapidMATION's case studies reveal.
A new generation of chatbots: is your business ready?
Wed, 20th Nov 2019
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uc
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martech
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rpa
Intelligent chatbots combine the power of automation with the power of AI to offer a much richer range of services.
Traditional research shifting to automation and AI
Tue, 12th Nov 2019
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uc
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martech
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it automation
New research indicates that ‘a revolutionary approach’ is required to meet demand for insight through automation, AI and big data.
Appian reveals organisations' DX triumphs & challenges
Mon, 11th Nov 2019
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uc
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digital transformation
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martech
Appian's survey unveils Asia Pacific firms' digital transformation hurdles, spotlighting cultural disconnects, speed of delivery, and AI preference over RPA.
Kiwis more accepting of chatbots and digital humans
Thu, 7th Nov 2019
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uc
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martech
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agentic ai
Chatbots and digital employees are now an established part of communication between New Zealand businesses and customers.
Australia’s digital transformation: Can’t sweat it? Don’t sweat it
Tue, 5th Nov 2019
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uc
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hybrid cloud
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public cloud
Australia embraces cloud computing as a pragmatic solution amid forecasted economic challenges, with the market poised to touch AU$6.5 billion by year-end.
The future of CX: How to make chatbots work effectively in your organisation
Sun, 3rd Nov 2019
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crm
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uc
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cx
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Gartner’s nine UX trends for 2020
Wed, 30th Oct 2019
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uc
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surveillance
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biometrics
These digital experience trends fall within two broad categories – how digital technology is experienced and how digital experiences will be built.
Gartner: Top digital experience trends for 2020
Wed, 30th Oct 2019
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uc
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surveillance
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biometrics
Gartner predicts that facial recognition payments, interfaceless machines, and a UX research renaissance will be top digital experience trends in 2020.
AI to benefit New Zealand healthcare system
Tue, 22nd Oct 2019
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uc
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martech
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ai
AI could save the New Zealand health system over $700m per year by 2026, according to the AI Forum of New Zealand.
Gartner: Top 10 government tech trends
Fri, 4th Oct 2019
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uc
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devops
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data analytics
Governments must prioritize technology to improve business outcomes, says Gartner's new research on government CIOs.
Blue Prism brings new automation capabilities to online community
Wed, 2nd Oct 2019
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uc
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martech
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rpa
Blue Prism expands its Digital Exchange marketplace with new automation capabilities, teaming up with INVOKE, SRI Infotech, and ZyGen to enhance RPA features.
Virtual assistants could soon help those with mental illness
Wed, 18th Sep 2019
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uc
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martech
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ai
Computer scientists have created a new way of using virtual assistants that could potentially help those with mental illnesses.
Five ways robotic process automation is improving the public sector – FTS Data & AI
Tue, 17th Sep 2019
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crm
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uc
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cx
Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.
Vodafone pumps $10m into dedicated customer service team
Tue, 10th Sep 2019
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crm
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uc
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cx
Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.
Are they listening? Kiwis wary of smart devices
Mon, 2nd Sep 2019
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uc
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martech
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digital entertainment
While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on.
Aussie organisations lack understanding of AI, report finds
Thu, 29th Aug 2019
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uc
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martech
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ai
Although the report exposes the shortcomings of local enterprises, the research revealed there are positive signs ahead.
OutSystems gains new certifications for cloud security compliance
Wed, 21st Aug 2019
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uc
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cloud security
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martech
These certifications demonstrate the level of commitment OutSystems has to ensuring the privacy and protection of its customers’ data in the cloud.
Moving to a low-code content future - Hyland
Tue, 20th Aug 2019
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uc
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digital transformation
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martech
What was once a case of ‘build once, update seldom’ has changed to the point where constant pressure requires software to continuously evolve.