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B2C Stories - Page 3

Australian Stories

B2C stories

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025

Global Stories

B2C stories

Preply raises USD $150m to scale AI-backed language app
eLearning

Preply raises USD $150m to scale AI-backed language app

Preply secures USD $150m Series D from WestCap at a USD $1.2b valuation to scale its human-led, AI-backed language learning platform.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026
Talkdesk unveils new AI tools for retail & consumer goods
Unified Communications

Talkdesk unveils new AI tools for retail & consumer goods

Talkdesk unveils Commerce Orchestration and Consumer Goods Experience Cloud to coordinate AI-driven retail journeys end to end.

By Catherine Knowles • 4 min read • Mon, 12th Jan 2026
Widdop launches first Softies direct-to-consumer site
Digital Transformation

Widdop launches first Softies direct-to-consumer site

Widdop launches its first direct-to-consumer eCommerce site for Softies plush toys, marking a major digital shift for the 140-year-old brand.

By Mark Tarre • 3 min read • Mon, 12th Jan 2026
B2B data cleansing: Improving business data quality
Data Protection

B2B data cleansing: Improving business data quality

Clean B2B data boosts marketing, sales and compliance; profiling, validating and standardising records cuts waste and sharpens decisions.

By Edmund Ng • 5 min read • Mon, 12th Jan 2026
The hidden cost of dirty data in B2B-and how to fix it
Data Protection

The hidden cost of dirty data in B2B-and how to fix it

Dirty B2B data silently drains revenue; smart cleansing, automation and best practice can revive performance and protect your brand.

By Bobby Joseph • 5 min read • Thu, 18th Dec 2025
Hyvä makes Magento frontend open source to boost global reach
Digital Transformation

Hyvä makes Magento frontend open source to boost global reach

Hyvä has made its Magento front-end solution free and open source, aiming to help smaller retailers worldwide access advanced eCommerce technology.

By Kaleah Salmon • 3 min read • Fri, 5th Dec 2025
Ecommpay wins Silver at 2025 eCommerce Awards for payment innovation
Fintech

Ecommpay wins Silver at 2025 eCommerce Awards for payment innovation

Ecommpay won Silver at the 2025 eCommerce Awards for its payment innovation, also shortlisted for the RTIH Innovation Awards in Payments Innovation.

By Jed Nykolle Harme • 3 min read • Wed, 1st Oct 2025
Gen Z & Millennials turn to AI for shopping advice over search
Marketing Technologies

Gen Z & Millennials turn to AI for shopping advice over search

A global survey reveals 33% of Gen Z and 26% of Millennials prefer AI platforms over search engines for shopping advice, signalling a shift in consumer habits.

By Shannon Williams • 4 min read • Wed, 17th Sep 2025
CMO roles in Fortune 500 decline as B2B firms lead the shift
Partner Programmes

CMO roles in Fortune 500 decline as B2B firms lead the shift

CMO roles in Fortune 500 firms have fallen from 63% to 58%, with B2B companies leading a decline in marketing leadership amid economic uncertainty.

By Shannon Williams • 3 min read • Thu, 11th Sep 2025
Ping Identity named leader in three 2025 KuppingerCole reports
Physical Security

Ping Identity named leader in three 2025 KuppingerCole reports

Ping Identity named Leader in three 2025 KuppingerCole reports for Access Management, Identity Fabrics, and Policy Based Access Management.

By Melvin Hipolito • 3 min read • Wed, 6th Aug 2025
BGF invests to boost PMC's global tech & commerce ambitions
Digital Transformation

BGF invests to boost PMC's global tech & commerce ambitions

BGF invests in UK-based PMC to accelerate global expansion and enhance its digital engineering and managed services across retail and commerce sectors.

By Shannon Williams • 4 min read • Wed, 18th Jun 2025

Stories from Other Regions

B2C stories

AutoStore boosts Arvato UK warehouse capacity by 30%
Robotics

AutoStore boosts Arvato UK warehouse capacity by 30%

AutoStore and Arvato expand Hams Hall automation, boosting UK warehouse capacity over 30% and lifting peak throughput to 26,000 orders daily.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026
PushON Commerce acquires Pixel Kicks to boost digital services
Marketing Technologies

PushON Commerce acquires Pixel Kicks to boost digital services

Manchester's PushON Commerce has acquired Pixel Kicks, merging expertise to expand digital marketing and eCommerce services across multiple sectors.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
PushON appoints trio of senior developers to boost growth plans
DevOps

PushON appoints trio of senior developers to boost growth plans

Manchester-based digital agency PushON appoints three senior developers with over 50 years' experience to support growth and enhance eCommerce platforms.

By Jed Nykolle Harme • 4 min read • Thu, 23rd Oct 2025
Wincanton extends Whittard fulfilment deal to support UK growth
Customer Experience

Wincanton extends Whittard fulfilment deal to support UK growth

Wincanton extends its fulfilment partnership with Whittard of Chelsea to support UK and international growth across eCommerce and retail outlets.

By Kaleah Salmon • 3 min read • Mon, 1st Sep 2025
Elemis partners with Impact Commerce for global omnichannel growth
Digital Transformation

Elemis partners with Impact Commerce for global omnichannel growth

Elemis has teamed up with Impact Commerce to enhance its global omnichannel experience, integrating retail, spas and online channels for customer growth.

By Kaleah Salmon • 3 min read • Mon, 25th Aug 2025