Zoho marks 30th year with 1m customers, 150m users

Zoho has passed one million paying customers worldwide and now serves more than 150 million users across its software portfolio, marking two milestones as it reaches its 30th anniversary.

Operating under the Zoho, ManageEngine, Qntrl and TrainerCentral brands, the business reported year-on-year customer growth of 32% in 2025 and revenue growth of 20% over the same period.

Zoho is a privately held software company founded in 1996. It is headquartered in Chennai, India, employs about 19,000 people and has more than 90 offices across 28 countries.

The milestones point to continued demand for software spanning customer relationship management, workplace productivity and IT operations. Zoho sells directly to businesses and competes with a range of global software suppliers across these categories.

Customer references

Several customers described long-running deployments across business systems and operational functions.

"'Partnership' is a word that gets frequently used in business, but it rarely matches its definition," said David Fauser, VP of Sales, Marketing and Strategy, CIMCO. "With Zoho, I can say that they have always genuinely felt like a true partner. Rather than simply delivering software, Zoho engages with us in a collaborative way - helping us think through challenges, adapt to change, and improve how we operate. That level of customer focus and long-term perspective is what has made our relationship endure over eight years."

GardaWorld Security Systems and Technology pointed to organisational change and expansion as drivers of its platform decisions.

"As our business has evolved over the past 10 years through further acquisitions, organisational restructures and new operating models, Zoho has continued to scale with us rather than forcing us into rigid frameworks," said Brandon Lennix, Director of Commercial Operations, GardaWorld Security Systems and Technology. "The broad range of apps available and the extreme flexibility they offer have repeatedly helped us quickly pivot our business needs, make informed decisions, and maintain momentum during times of significant challenge."

Lakeland Dairies cited ManageEngine, Zoho's IT management software line, as it expanded internal operations.

"When we started our journey with ManageEngine 15 years ago, our operations were much smaller in scale. As our company expanded, so did ManageEngine," said Gerry Forde, IT Operations Manager at Lakeland Dairies. "We've grown with the product suites, and whatever goals or challenges we have, ManageEngine seems to always have the solution."

Recent additions

Zoho listed newer customers across regions and industries. In the US, it named Rapid Response Monitoring and Synergy Home Care. In India, it cited Mercedes-Benz India, Force Motors, Joyalukkas and Union Bank of India.

In the UK and European Union, it highlighted Flora Food Group, Handl Tyrol and Atout France. In the Middle East and Africa, it referenced Al-Ahli Saudi FC and Al Qadsiah FC. In Latin America, it cited Grupo Gonher; in Brazil, Creditas and Editora Globo.

The range of customer names reflects Zoho's effort to position itself with both smaller firms and larger organisations. It has historically emphasised broad product coverage under a single vendor relationship, while also selling individual applications.

Operating model

Zoho's leadership attributed its growth to its ownership structure and product development approach.

"Being bootstrapped, private, and built entirely in-house makes Zoho an outlier among competitors," said Sridhar Vembu, Co-founder and Chief Scientist, Zoho. "But vendors don't need our help, businesses do, which is why delivering customer value has, for 30 years, been Zoho Corporation's North Star. Before any innovation, strategy, or guiding principle becomes a product, pivot, or policy, it must first affirm the question, 'Will this help businesses?' We are incredibly grateful that companies around the world have responded so positively to our customer-first approach over the past three decades, and will continue to meet the evolving needs of businesses with powerful, scalable, and affordable solutions."

Other users described growth from limited deployments to wider adoption across departments, highlighting how software platforms are evaluated over multi-year periods through product updates and changing internal requirements.

"After seven plus years of using Zoho, we are convinced it is the right CRM for us. A project that started with just a few users has grown to over 1,000, largely because we have built a partnership with Zoho that addresses our demanding growth and business needs," said Rene Selemi, Vice President of Operations, IDT.

Zoho said it will continue to focus on meeting evolving business needs across its portfolio as it expands its customer base and develops products across its four brands.