True Protein taps NetSuite to streamline rapid growth

True Protein has selected Oracle NetSuite as its enterprise resource planning system, with the platform now supporting operations across the Sydney-based supplements business.

Founded in 2014, True Protein employs close to 100 people and operates three warehouses. It adopted NetSuite as it moved away from spreadsheets and disconnected software that had become harder to manage as the business expanded across channels and markets.

The rollout has taken place over the past five years, with NetSuite now used across finance, inventory, manufacturing, warehousing and sales. According to the company, the changes have cut its month-end close from 10 days to three and consolidated data from across the business into a single system.

True Protein has also automated parts of inventory control and manufacturing, including warehouse processes linked to robotics. This has reduced manual work, improved visibility across production and fulfilment, and given managers real-time access to operational information.

The project reflects a broader pattern among mid-sized consumer goods and manufacturing businesses replacing spreadsheets and stand-alone tools with integrated finance and operations software. For companies managing direct sales, wholesale distribution and in-house production at the same time, the appeal is often a single system for stock, orders, production and accounts.

At True Protein, the challenge was maintaining oversight as volumes increased. The company operates a vertically integrated model spanning product development, manufacturing and fulfilment, a structure that can add complexity as order volumes rise and sales channels expand.

In practical terms, integrating those functions can affect how quickly a company closes its books, how accurately it tracks stock, and how easily it responds to shifts in demand. Cutting the financial close from 10 days to three can also give management earlier visibility into margins, inventory positions and cash flow.

That matters in supplements and nutrition, where demand can shift quickly and operators often balance online retail, wholesale accounts and warehouse fulfilment. Better stock control can reduce the risk of over-ordering inputs or running short of popular lines, while tighter links between production and warehousing can lower the chance of errors.

“Managing growth while maintaining quality and operational visibility is a major challenge for any manufacturer,” said Lachie Cornwell, chief financial and operations officer at True Protein.

“NetSuite has simplified our operations, unified our data, and significantly improved the speed and accuracy of our core processes. With NetSuite's AI-powered features, we've been able to enhance productivity, make more informed decisions, and stay focused on delivering the highest-quality products to our growing customer base,” Cornwell said.

Oracle NetSuite said the implementation has helped True Protein centralise operational data and improve planning as it adds sales channels. The software group positions its ERP system as a way for businesses to keep finance, supply chain and operational data in one place rather than across separate applications.

NetSuite says it serves more than 43,000 customers in 220 countries and dependent territories. In Australia and New Zealand, it has targeted growing businesses that need more structure in finance and operations without building large internal IT teams.

True Protein's implementation was managed by Fusion5, a business technology partner that works on NetSuite deployments. Using an external implementation partner is common in ERP projects, particularly when businesses are moving from manual processes and need system changes to match warehouse, manufacturing and finance workflows.

For True Protein, the shift appears aimed at supporting scale rather than changing its core business model. The company wanted more automation and efficiency while maintaining control over quality and visibility across its vertically integrated operations.

“True Protein's commitment to quality and innovation has enabled it to stand out in a highly competitive industry,” said Scott Wiltshire, vice president and general manager for Australia and New Zealand at Oracle NetSuite.

“With NetSuite, True Protein has been able to centralise operations, improve demand planning, and integrate new sales channels as it continues to accelerate its growth and lay the foundation for international expansion,” Wiltshire said.