PagerDuty achieves AWS resilience milestone to curb outages

PagerDuty has been recognised as one of the first software providers to attain the AWS Resilience Services Competency. This designation marks its capacity to support businesses in building and operating critical systems on Amazon Web Services that are able to withstand failures and recover quickly.

Market demand

Global businesses face rising financial pressure from system outages, with total losses estimated at USD $400 billion each year. In Australia, many organisations must keep core services running around the clock to avoid costly disruptions. Industries such as banking, healthcare, trading and online retail are especially impacted, as even brief downtime can result in operational, regulatory and financial consequences.

Competency standards

The AWS Resilience Services Competency is a new recognition for software partners that meet the cloud provider's highest standards for resilience. PagerDuty's services have undergone independent validation to confirm they support critical workloads and enable consistent operations on AWS cloud infrastructure. This includes professional consulting and engineering designed to help organisations maintain uptime during faults, whether caused by software bugs, infrastructure problems, or broader incidents.

Sector applications

Financial services, healthcare, and eCommerce businesses are among the most affected by downtime and are key sectors where PagerDuty's solutions are deployed. These sectors rely on high availability for consumer transactions, patient data, online sales, and trading activity. Failures in these areas can trigger cascading effects, from missed transactions to reputational damage and regulatory penalties.

Incident management

Modern enterprises commonly use distributed technology environments, remote teams, and frequent code deployments. These factors have made resilience engineering increasingly complex. PagerDuty's approach centres on integrated incident management and applying resilience engineering principles. This helps customers detect incidents early, react efficiently, and minimise the duration and impact of service interruptions.

"Achieving the AWS Resilience Competency designation represents a significant milestone in our commitment to help customers build and maintain resilient digital operations," said Jeffrey Hausman, Chief Product Development Officer, PagerDuty.

Operational focus

PagerDuty's cloud-based platform aims to move organisations from reactive responses to a more proactive stance on resilience. By monitoring operational data and analysing incident patterns, it seeks to give teams actionable insights that improve system design and recovery times for future failures. The offering is designed to help enterprises reduce losses and maintain service availability required by modern consumers and industry regulators.

"As businesses increasingly depend on always-on systems, our certified solutions and partnership with AWS empower customers to respond effectively during outages, accelerate the incident management process and minimise business impact when failures occur, ensuring customer trust remains intact even during critical incidents," said Hausman.