Bulla Dairy Foods adopts Luminance AI for contracts

Bulla Dairy Foods has adopted Luminance's artificial intelligence platform for contract work across its legal and procurement functions.

The Australian dairy producer chose the software to help manage large volumes of routine agreements and improve reporting on contractual obligations.

Bulla, one of Australia's oldest family-owned dairy businesses, operates in a high-volume environment that generates a steady flow of contracts. It wanted to reduce the time spent drafting and negotiating agreements while gaining better oversight of terms, obligations and precedent across its portfolio.

Luminance's software is being deployed for non-disclosure agreements, ingredient purchase agreements and packaging purchase agreements. Bulla also plans to use the platform as a central source of contract information for its legal and procurement teams.

Bulla cited early examples of time savings after implementation. A review of a complex ICT services agreement that had previously taken about a day and a half was completed in two hours using the system.

The software also reduced the time needed to prepare an internal report across 20 to 25 contracts. When Bulla's Chief Legal & Compliance Officer made an urgent request, that work was completed in minutes.

Omid Komeili, Senior Legal Counsel at Bulla Dairy Foods, described the impact on the legal team's day-to-day work.

"Luminance stood out for its ability to understand our contracts and support high-quality negotiations at speed," said Omid Komeili, Senior Legal Counsel at Bulla Dairy Foods.

"It gives us far greater visibility across our agreements while helping our teams work more efficiently day to day.

"Almost immediately, we saw the impact. Within a week of implementation, a complex ICT services agreement hit my desk. Similar contracts have taken me a day and a half to review. With Luminance, I was able to complete my review in two hours.

"That efficiency extended enterprise-wide, with clear value at the executive level. When our Chief Legal & Compliance Officer requested an urgent, targeted report across 20 to 25 contracts in a digestible and structured format, I was able to turn it around in minutes. The response said it all: 'Luminance to the rescue!'"

The rollout reflects wider demand among in-house legal teams for tools that can handle repetitive contracting tasks while preserving consistency in negotiations. Procurement teams are also under pressure to process supplier agreements more quickly and keep closer track of obligations tied to sourcing, packaging and services.

Contract focus

At Bulla, the immediate focus is on routine commercial agreements that can create a heavy administrative workload when handled manually. Ingredient and packaging contracts are central to the dairy producer's supply chain, making visibility over terms and obligations particularly important for procurement as well as legal staff.

Luminance said the platform was selected for its ability to retrieve clauses and precedent from executed agreements and support redlining in negotiations. For companies with large contract estates, those functions can reduce the need to search separate files and help standardise how teams respond to counterparties.

Its products are used by more than 1,000 organisations in more than 70 countries. The company was developed by artificial intelligence specialists from the University of Cambridge and focuses on contract creation, negotiation, review and compliance work.

Operational pressure

Bulla's decision also highlights how legal technology is increasingly being assessed in operational terms rather than as a narrow support function. It wanted to improve efficiency across legal and procurement without increasing headcount, a goal that is becoming more common as businesses seek tighter control over costs.

For family-owned manufacturers in particular, contract management often sits across multiple business priorities at once, from supplier relationships to compliance and internal reporting. A centralised contract record can help executives quickly assess exposure, obligations and the status of negotiations across different categories of agreement.

Eleanor Lightbody, Chief Executive Officer at Luminance, said Bulla's use of the software showed how contract tools are being used to support operational scale.

"Bulla Dairy Foods is a fantastic example of a business looking to scale its operations without compromising on quality or control," said Eleanor Lightbody, Chief Executive Officer at Luminance.

"We're delighted to support their teams with AI that not only accelerates contracting, but also provides meaningful insight into their agreements and business performance."