Latest news - Page 20
How the Orlando Magic are reinventing fandom with data and AI
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data analytics
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digital transformation
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cx
The Orlando Magic and SAS are revolutionising fandom by using data and AI to personalise experiences, boost ticket sales, and deepen fan engagement.
SAS unveils AI Governance Map to boost trust & innovation
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ai
SAS launches AI Governance Map and assessment to help firms enhance AI oversight, compliance, and innovation with tailored reports and expert guidance.
SAS Viya expands AI tools with new offerings & cloud services
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data analytics
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digital twins
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data privacy
SAS unveils new AI tools on its Viya platform, including synthetic data maker and AI-powered assistant, aiming to boost speed, productivity and trust.
SAS unveils industry AI models as part of USD $1 billion push
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supply chain
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ai
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agentic ai
SAS unveils AI models tailored to slash inefficiencies across sectors, backed by a USD $1 billion investment and ethical guidelines.
Endava to accelerate Google Agentspace enterprise AI
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digital transformation
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ai
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agentic ai
Endava partners with Google as an implementation ally for Agentspace, aiding businesses to adopt AI-driven agents for enhanced workflow efficiency.
Sinch & OneReach.ai partner to boost AI in communications
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uc
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cx
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martech
Sinch partners with OneReach.ai to integrate AI-driven communication tools, enhancing global customer engagement across multiple channels with advanced automation.
Eagle Eye & Ecrebo partner to boost smart receipt marketing
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cx
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martech
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commerce systems
Eagle Eye and Ecrebo have partnered to blend personalised marketing with POS tech, enhancing retail promotions and loyalty programmes at store checkouts.
Transparency urged to build stronger client-agency trust
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devops
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apm
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software development
Helen Johnson, Tangram's founder, urges agencies to boost transparency in client relationships, citing that 40% of clients may switch partners within six months.
AI-focused marketing risks eroding trust, says new research
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cx
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martech
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genai
New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.
Nearly half of Australian workers say pay fails to match costs
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hcm
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wages
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pd
Nearly half of Australian workers feel their wages aren't keeping up with living costs, as job insecurity and burnout rise, ELMO Software reveals.
Jitterbit unveils Harmony upgrade with layered accountable AI agents
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digital transformation
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ai security
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low-code
Jitterbit has launched an upgrade to its Harmony platform, introducing layered accountable AI agents designed to automate complex enterprise tasks efficiently.
The rationale for positioning businesses to thrive in an increasingly conscious economy
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saas
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data analytics
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dei
Embracing ESG is now essential; businesses thriving in the conscious economy align performance, talent management and procurement for lasting success.
Unit4 unveils Ava AI agent to automate ERP workflows in Teams
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uc
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digital transformation
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it automation
Unit4 launches Ava, an AI agent for ERPx integrated with Microsoft Teams, aiming to automate half of ERP tasks and enhance workflow productivity.
Relevance AI raises $24 million to boost AI workforce tools
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virtualisation
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digital transformation
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ai
Relevance AI has raised $24 million to expand its AI agent platform, enabling no-code creation of specialised AI workforces for enterprises worldwide.
AI is the shortcut from 'Vacant role' to 'Hired'!
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hcm
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ai
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Employment Hero launches EH Hiring, an AI-powered tool offering small businesses a free, fast path from vacancy to interview with top candidates.
How to turn the contact centre grind into interesting and rewarding work for your agents in 2025
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uc
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digital transformation
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cx
AI-powered tools are transforming contact centres by easing agents' workloads, boosting job satisfaction, and cutting staff churn in 2025.
Remote launches AI-powered payroll service for 100 countries
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hcm
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risk & compliance
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ai
Remote expands its AI-powered payroll platform to support over 100 countries, streamlining payments and HR for businesses with global teams.
ServiceNow unveils agentic AI platform built for trust and scale
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crm
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data analytics
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digital transformation
ServiceNow launches AI Control Tower and next-gen CRM, aiming to transform enterprise operations with advanced AI and unified management.
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Udemy appoints Neeracha Taychakhoonavudh to lead CX
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digital transformation
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cx
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martech
Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.
AI arms race fuels surge in cybercrime & deepfake scams
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endpoint protection
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mfa
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phishing
AI advancements are boosting cybercrime in Australia, with infostealer malware and deepfake scams costing businesses millions despite MFA safeguards.