Latest news - Page 17
Personal data breach at rights commission triggers new alarm
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data protection
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devops
The Australian Human Rights Commission has suffered a data breach after sensitive documents were exposed online due to a server misconfiguration, raising security concerns.
ANZ firms boost AI investment to future-proof supply chains
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digital transformation
Organisations in Australia and New Zealand are boosting investment in AI supply chain technologies to enhance resilience, productivity, and meet evolving customer demands.
Building trust with conversational AI: How to avoid common pitfalls
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digital transformation
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martech
Businesses must build trust in conversational AI by setting clear goals, ensuring transparency, reducing bias, and continuously improving customer interactions.
Twilio teams with Microsoft to drive enterprise conversational AI
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digital transformation
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cx
Twilio partners with Microsoft in a multi-year deal to boost enterprise conversational AI, enhancing customer engagement through advanced AI and Azure integration.
Informatica unveils AI Agent Engineering for data management
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digital transformation
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hyperscale
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martech
Informatica unveils AI Agent Engineering and CLAIRE Agents to enhance trusted data management and AI orchestration across major cloud platforms.
Exclusive: Real Time's Ellis Taylor on using AI to enhance recruitment, not replace it
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ai
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google
Ellis Taylor of Real Time Australia says AI should enhance, not replace, human connection in recruitment, focusing on specialist roles and empathy.
Trust & partnerships key to APAC travel marketing success
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cx
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martech
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loyalty programmes
A new impact.com report reveals APAC travel brands focus on trust, partnerships, and multi-channel strategies to meet evolving traveller demands post-pandemic.
Amazon Prime tops list as most cancelled app & subscription
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digital entertainment
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spotify
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netflix
Amazon Prime leads digital subscription cancellations with 578,000 monthly searches, as users reconsider services amid rising costs and tiered pricing models.
How businesses are fighting sophisticated cyber threats with AI
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ransomware
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data science
Australian and New Zealand firms face rising AI-driven cyber threats, boosting investment in AI-powered defences like User and Entity Behaviour Analytics to combat attacks.
Exclusive: How Zepto’s real-time payments are reshaping Australia’s financial infrastructure
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fintech
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cx
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martech
Zepto's Trevor Wistaff urges Aussie businesses to adopt real-time payments via NPP now, enhancing speed, security and customer control over funds.
NICE & AWS join forces to deliver AI-powered customer service
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saas
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uc
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digital transformation
NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.
IBM urges robust AI governance as agents reshape banking sector
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digital transformation
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cx
IBM's new whitepaper highlights both opportunities and risks of autonomous AI agents in financial services, urging robust governance and risk management.
SOTI launches dashboards to optimise Australian retail tech use
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cx
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martech
SOTI launches new dashboards to help Australian retailers optimise in-store tech, boosting staff efficiency and customer satisfaction with real-time data insights.
Asia Pacific tech spending outlook dims as tariffs bite in 2025
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digital transformation
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supply chain
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genai
Forrester warns that US-China tariffs could reduce Asia Pacific tech spending growth in 2025 by 1-2 points, despite strong AI and cloud demand.
Strong data management could unlock AUD $115 trillion globally
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data analytics
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digital transformation
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partner programmes
Global firms could boost revenue by AUD $115 trillion through better data management, yet poor data integrity risks costing billions worldwide.
ECU Worldwide partners with Rackspace for AWS cloud migration
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dr
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it training
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hybrid cloud
Rackspace Technology partners with Allcargo's ECU Worldwide to migrate logistics operations across 180 countries to AWS, boosting security, scalability, and customer service.
New Relic appoints Manivannan Govindan to lead Asia sales
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hybrid cloud
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digital transformation
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multi-cloud
New Relic appoints Manivannan Govindan as Senior Director of Enterprise Sales Asia, aiming to boost growth and customer success across the Asian market.
Skillsoft names Raianne Reiss as new Chief Marketing Officer
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digital transformation
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hyperscale
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juniper networks
Skillsoft appoints Raianne Reiss as Chief Marketing Officer to lead global marketing, aiming to enhance brand and drive growth amid digital transformation.
Avec appoints Jason Redman to lead growth in South Australia
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devops
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digital transformation
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apm
Avec appoints Jason Redman as GM for South Australia to drive expansion, leveraging his 25+ years in consulting and ICT expertise in the region.
Pegasystems launches AI agents for finance sector control
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rpa
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ai security
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risk & compliance
Pegasystems has launched Pega Predictable AI Agents, designed for regulated sectors like finance and insurance to ensure transparency and control in AI deployment.