eCommerceNews Australia - Technology news for digital commerce decision-makers
Australia

Latest News - Page 167

How retailers can nail peak season success in 2025
Customer Experience

How retailers can nail peak season success in 2025

Retailers must embrace technology and end-to-end planning to meet soaring consumer demands and excel in the 2025 peak shopping season.

By Jamie Cairns • 5 min read • Mon, 22nd Sep 2025
How AI can help you cut staff churn in the contact centre in 2026
Unified Communications

How AI can help you cut staff churn in the contact centre in 2026

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

By Todd Gorsuch • 4 min read • Mon, 22nd Sep 2025
Customer Science launches AI tool to boost contact centre accuracy
Unified Communications

Customer Science launches AI tool to boost contact centre accuracy

Customer Science unveils Knowledge Quest, an AI tool enhancing Australian contact centres with real-time, accurate information to boost efficiency and satisfaction.

By Melvin Hipolito • 3 min read • Mon, 22nd Sep 2025
Microlise SmartGateway 14 gains TCA type-approval in Australia
Risk & Compliance

Microlise SmartGateway 14 gains TCA type-approval in Australia

Microlise's SmartGateway 14 gains Transport Certification Australia type-approval, joining 15 suppliers meeting rigorous telematics standards in Australia and NZ.

By Melvin Hipolito • 4 min read • Mon, 22nd Sep 2025
Australian businesses use AI to halve call centre waiting times
Customer Experience

Australian businesses use AI to halve call centre waiting times

Australian businesses are leveraging AI technology to halve call centre waiting times, boosting customer service and employee satisfaction across the sector.

By Shannon Williams • 3 min read • Sun, 21st Sep 2025
ShopVision raises USD $4.1 million to build AI for eCommerce teams
Digital Transformation

ShopVision raises USD $4.1 million to build AI for eCommerce teams

ShopVision secured USD $4.1 million to develop an AI platform offering eCommerce teams vital market insights and automation to boost decision-making.

By Sean Mitchell • 4 min read • Sat, 20th Sep 2025
Board members face personal risk as school payroll laws shift
Human Capital Management

Board members face personal risk as school payroll laws shift

From 2024, Australian school board members face personal criminal liability for payroll errors amid teacher shortages and complex employment rules.

By Melvin Hipolito • 5 min read • Fri, 19th Sep 2025
Conversion APIs: The 'missing link' to better travel and airline ad campaigns?
Marketing Technologies

Conversion APIs: The 'missing link' to better travel and airline ad campaigns?

Australia's travel industry eyes conversion APIs to boost ad targeting and campaign returns amid rising demand and privacy-driven tracking changes.

By Billy Loizou • 5 min read • Fri, 19th Sep 2025
Blue Yonder unveils AI-driven upgrades for resilient logistics
Data Analytics

Blue Yonder unveils AI-driven upgrades for resilient logistics

Blue Yonder launches AI-enhanced Transportation Management system to boost supply chain resilience, efficiency and sustainability amid rising operational pressures.

By Melvin Hipolito • 4 min read • Fri, 19th Sep 2025
Marketers face rising gap in Agentic AI adoption & maturity
Digital Transformation

Marketers face rising gap in Agentic AI adoption & maturity

A study reveals a widening gap as just 21% of marketers actively trial Agentic AI, while 51% plan investment amid rising adoption disparities.

By Sean Mitchell • 3 min read • Fri, 19th Sep 2025
Qualcomm to boost marketing with Adobe AI tools & GenStudio
Marketing Technologies

Qualcomm to boost marketing with Adobe AI tools & GenStudio

Qualcomm is enhancing its marketing by using Adobe's AI tools, including GenStudio and Firefly, to speed up content creation and personalise campaigns worldwide.

By Sean Mitchell • 4 min read • Fri, 19th Sep 2025
Australia unveils 2035 climate goal, urges practical action
Cartech

Australia unveils 2035 climate goal, urges practical action

Australia unveils its 2035 climate goal, urging practical action to decarbonise energy and freight sectors while ensuring economic resilience and grid stability.

By Shannon Williams • 4 min read • Fri, 19th Sep 2025
Australian tech leaders urge measurable action on climate impact
Data Analytics

Australian tech leaders urge measurable action on climate impact

Australian tech leaders call for urgent, measurable climate action, urging firms to use AI and data to cut IT energy use and boost sustainability impact.

By Shannon Williams • 3 min read • Fri, 19th Sep 2025
UNiDAYS appoints Mona Akiki Chief People Officer for global growth
Human Capital Management

UNiDAYS appoints Mona Akiki Chief People Officer for global growth

UNiDAYS taps Mona Akiki as Chief People Officer to drive global growth and enhance culture for its 250-strong London-based workforce.

By Melvin Hipolito • 3 min read • Thu, 18th Sep 2025
Getac unveils rugged Copilot+ tablets for AI-driven industries
Supply Chain

Getac unveils rugged Copilot+ tablets for AI-driven industries

Getac launches rugged UX10 and UX10-IP tablets with Intel AI Boost, designed for demanding industries including defence, healthcare and logistics.

By Melvin Hipolito • 4 min read • Thu, 18th Sep 2025
Two decades, two milestones: Celebrating 20 years of bizhub and shaping the print industry
Digital Transformation

Two decades, two milestones: Celebrating 20 years of bizhub and shaping the print industry

Konica Minolta Australia celebrates 20 years of bizhub, marking two decades of innovation shaping print and document management technology.

By Dean Hosking • 5 min read • Thu, 18th Sep 2025
MYOB launches AI app to ease admin burdens for small businesses
Financial Systems

MYOB launches AI app to ease admin burdens for small businesses

MYOB launches MYOB Assist, an AI-powered app integrated into subscriptions to reduce admin tasks like invoicing and expense tracking for small businesses.

By Sean Mitchell • 3 min read • Thu, 18th Sep 2025
Adyen & LVMH unify payments to enhance luxury customer journey
Fintech

Adyen & LVMH unify payments to enhance luxury customer journey

Adyen is unifying payment systems across nearly 50 LVMH Maisons to enhance luxury customer experiences in over 1,000 stores globally.

By Melvin Hipolito • 3 min read • Thu, 18th Sep 2025
Evie Networks secures AUD $50m to expand national EV chargers
Cartech

Evie Networks secures AUD $50m to expand national EV chargers

Evie Networks secures AUD $50m senior debt to expand Australia's public EV fast-charging network, signalling growing investor confidence in EV infrastructure.

By Melvin Hipolito • 4 min read • Thu, 18th Sep 2025