eCommerceNews Australia - Technology news for digital commerce decision-makers
Australia

Transcription Stories

Global Stories

Transcription stories

Quiq launches Voice Assist for live customer calls
Software-as-a-Service

Quiq launches Voice Assist for live customer calls

The new tool could cut handling time by letting agents send messages and complete tasks during live calls without leaving one conversation record.

By Joseph Gabriel Lagonsin • 4 min read • This month
Interprefy launches Media Hub for post-event content
Software-as-a-Service

Interprefy launches Media Hub for post-event content

Event organisers can now reuse recordings and captions for a year, as Interprefy's new hub aims to speed multilingual post-event distribution.

By Joseph Gabriel Lagonsin • 4 min read • Last month
8x8 expands AI tools across business beyond contact centre
Unified Communications

8x8 expands AI tools across business beyond contact centre

The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 1st Aug 2026
Zoom adds AI tools for office spaces & meeting rooms
Software-as-a-Service

Zoom adds AI tools for office spaces & meeting rooms

Meeting-room decisions will now flow into follow-up work more easily as Zoom rolls out AI capture, signage and camera tools for offices.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 18th Jun 2026
DSi Compliance launches DS-Investigator for audio analysis
Software-as-a-Service

DSi Compliance launches DS-Investigator for audio analysis

Law enforcement teams may cut review time as the platform tackles noisy, multilingual recordings and flags relevant evidence from $50.

By Mark Tarre • 4 min read • Tue, 16th Jun 2026
Shure & Zoom launch IntelliMix kits for Zoom Rooms
Unified Communications

Shure & Zoom launch IntelliMix kits for Zoom Rooms

Clearer audio and simpler rollouts are set to help schools and businesses equip Zoom Rooms for hybrid meetings and AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 12th Jun 2026
Hype growing - but SMEs still face barriers to AI adoption
Customer Relationship Management

Hype growing - but SMEs still face barriers to AI adoption

Small firms risk falling behind unless they adopt AI for practical gains, as SMEC AI says many are still confused by the technology.

By David Shilovsky • 5 min read • Fri, 12th Jun 2026
Karbon launches Kai AI coworker for accounting firms
Software-as-a-Service

Karbon launches Kai AI coworker for accounting firms

Accounting firms could cut manual work as Karbon's early-access Kai AI uses platform data to draft tasks, insights and workflows.

By Karen Joy Bacudo • 4 min read • Sat, 6th Jun 2026
RØDE unveils Sonaura mic tech, wireless gear & software
Biometrics

RØDE unveils Sonaura mic tech, wireless gear & software

Production users gain smaller, tougher microphones and dual-channel wireless kit as RØDE expands from capture to editing software.

By Joseph Gabriel Lagonsin • 5 min read • Mon, 20th Apr 2026
Hands-on review: Samsung Galaxy A57 5G smartphone
Gaming

Hands-on review: Samsung Galaxy A57 5G smartphone

Longer software support and a tougher, slimmer build make Samsung's mid-range handset more appealing, though the camera and charging lag rivals.

By Sean Mitchell • 5 min read • Fri, 27th Mar 2026
Zoom showcases AI tools for APAC SMBs in daily work
Unified Communications

Zoom showcases AI tools for APAC SMBs in daily work

Zoom says APAC small firms are moving AI from pilots to daily workflows, boosting productivity while trying to avoid new complexity.

By Mark Tarre • 5 min read • Wed, 25th Mar 2026
Zoom expands agentic AI to automate workplace tasks
Unified Communications

Zoom expands agentic AI to automate workplace tasks

Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Mar 2026
Wordly adds live AI translation to Microsoft Teams
Unified Communications

Wordly adds live AI translation to Microsoft Teams

Wordly brings live AI captions and audio translation to Microsoft Teams meetings via a simple browser link to cut cross-language friction.

By Mark Tarre • 4 min read • Sat, 7th Mar 2026

Stories from Other Regions

Transcription stories

BoardPro launches AI Minutes for board meeting drafts
Software-as-a-Service

BoardPro launches AI Minutes for board meeting drafts

Board secretaries could cut hours of post-meeting admin as the new drafting tool works from Zoom and Teams transcripts, with human approval still required.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Plaud lands Best Buy stores push for AI note devices
Software-as-a-Service

Plaud lands Best Buy stores push for AI note devices

The rollout could help Plaud win buyers who want to test wearable AI note devices before buying, as it moves beyond online sales.

By Sean Mitchell • 4 min read • Tue, 21st Jul 2026
Optimal launches AI-moderated surveys for deeper feedback
Digital Transformation

Optimal launches AI-moderated surveys for deeper feedback

Product teams can now gather richer user feedback at scale as Optimal adds spoken responses and automated follow-up questions to surveys.

By Sofiah Nichole Salivio • 3 min read • Tue, 2nd Jun 2026
Heidi report says AI tool cuts NHS paperwork by 86%
Data Protection

Heidi report says AI tool cuts NHS paperwork by 86%

NHS clinicians using the tool reclaimed more than four million hours of capacity, while paperwork time fell and burnout eased across pilots.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 8th May 2026
Emtek expands Google Cloud AI tools for media production
Gaming

Emtek expands Google Cloud AI tools for media production

The rollout should cut production costs further after VidioGen helped Emtek reduce redevelopment time by 30% on an animated series.

By Sean Mitchell • 4 min read • Fri, 24th Apr 2026