Steve Hawkes stories

Steve Hawkes is an insightful author who explores the evolving landscape of technology leadership, particularly in the context of the Chief Information Officer (CIO) role. His recent works delve into the significant changes that have emerged in the wake of the pandemic and how these shifts provide new avenues for CIOs to enhance customer experience.

In his story 'The opportunity for CIOs to impact the customer experience,' Hawkes illuminates how technology leaders can innovate and collaborate with Chief Marketing Officers (CMOs) to create meaningful customer interactions. Through his narrative, readers can grasp the importance of cross-departmental collaboration and the strategic thinking necessary to meet today’s business challenges.

By engaging with Hawkes' stories, readers can gain valuable insights into the changing dynamics of organizational roles, the impact of technology on customer relationships, and the proactive strategies that CIOs can implement to thrive and adapt in a post-pandemic world. His perspective encourages both current and aspiring leaders to rethink their approaches to technology and customer engagement.