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Service management stories
Cohesity unveils Enterprise AI Resilience for safe scale
Today
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data protection
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dr
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hybrid cloud
Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.
Deskpro brings cloud & VPC help desks to AWS shopfront
Last week
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uc
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data protection
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private cloud
Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.
Structural stress rises for sysadmins in hybrid IT era
Last week
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devops
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digital transformation
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it automation
Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.
HPE complete care service: Refocused for your AI advantage
Last week
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hybrid cloud
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data analytics
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digital transformation
HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.
1Kosmos adds identity checks to ServiceNow AI workflows
Last week
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uc
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surveillance
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biometrics
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
Keeper connects Jira workflows with privileged access
Last week
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siem
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digital transformation
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pam
Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.
TeamViewer enhances Microsoft Intune integration
Last week
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mdm
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it automation
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partner programmes
TeamViewer has expanded its integration with Microsoft Intune, adding new remote support capabilities aimed at streamlining IT workflows and strengthening security.
UpGuard unveils Risk Automations to speed cyber fixes
Last week
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uc
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siem
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cloud security
UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.
TCS, Zscaler expand partnership with AI workspace suite
Last week
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firewalls
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digital transformation
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network security
TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.
Kinetic IT attains ServiceNow Elite Partner status
Last week
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digital transformation
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cx
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martech
Kinetic IT has been elevated to ServiceNow Elite Partner status, boosting its advisory and implementation credentials across Australia.
Atlassian brings AI agents to Jira with MCP support
Last week
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saas
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devops
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digital transformation
Atlassian launches Jira AI agents with MCP support, embedding governed automation in existing workflows rather than separate chat tools.
Kinetic IT named ServiceNow Asia Pacific Rising Star
Last week
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digital transformation
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partner programmes
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rpa
Kinetic IT has been named ServiceNow's 2026 Asia Pacific Consulting & Implementation Rising Star Partner, after recently attaining Elite status.
Contrast integrates with ServiceNow for app risk triage
Last month
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application security
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partner programmes
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devsecops
Contrast links its sensors with ServiceNow workflows to sync app and API risk data, aiming to cut false positives and speed remediation.
Sweep unveils Multi-Org Agent to tame Salesforce sprawl
Last month
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digital transformation
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martech
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physical security
Sweep debuts Multi-Org Agent to map complex Salesforce estates, cutting analysis from months to days and easing consolidation and AI rollout.
Kinetic IT earns fifth Deloitte Best Managed award
Last month
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digital transformation
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risk & compliance
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deloitte
Kinetic IT secures a fifth straight Deloitte Best Managed award, underscoring its governance, culture and role in critical national sectors.
GitLab expands MSP partner push for agentic AI control
Last month
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data protection
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digital transformation
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hyperscale
GitLab expands its MSP partner programme to deliver agentic AI-powered DevSecOps as a managed service with strict data sovereignty controls.
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Last month
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uc
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smart cities
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digital transformation
ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Last month
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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
ManageEngine adds causal AI to boost Site24x7 AIOps
Last month
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devops
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hybrid cloud
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rpa
ManageEngine injects causal and autonomous AI into Site24x7 to cut alert noise, speed root-cause analysis and automate incident remediation.
CompTIA launches AI course for frontline help desks
Last month
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devops
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digital transformation
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cx
CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.